SAP
Hussein Abdulwahab
PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
Kampala
Summary
Strategic Operations Officer offering over 5 years of resource management and budget development to bring value team. Advanced knowledge of supply chain operations and procedure optimization. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level logistics, procurement and supply chain position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Operations Officer
ESL Uganda Limited
Kampala
07.2018 - Current
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Maintained equipment at operational readiness annually.
- Increased response to unit reports and challenged management to quickly respond to and act on reports.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Implemented processes that simplified procedures and reduced average processing time.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Maintained constructive client and vendor relationships.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Verified compliance with best business practices throughout organization.
- Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Tracked company equipment, tools and technology to manage inventory.
- Analyzed department metrics and performance and reported findings to management.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Negotiated with distributors to find quality products and best prices.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Analyzed department metrics and performance and reported findings to management
- Tracked company equipment, tools and technology to manage inventory
- Negotiated with distributors to find quality products and best prices
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
- Encouraged and promoted ideas aligned to business needs and benefits
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
Assistant Operations Manager
The Destiny company limited
Arua
12.2017 - 06.2018
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed and maintain operational guidelines for staff.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored employee productivity and optimized procedures to reduce costs.
- Developed systems and procedures to improve operational quality and team efficiency.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Coordinated with General Manager in different operational issues and promotional activities
- Supervised operations team to support operational excellence and excellent customer service
- Monitored employee productivity and optimized procedures to reduce costs
- Developed and maintain operational guidelines for staff
- Introduced new methods, practices, and systems to reduce turnaround time
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Mitigated business risks by working closely with staff members and assessing performance
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Procurement Intern
Koboko District Local Government
Koboko District
06.2012 - 08.2012
- Researched and shopped competitors to maintain accurate and up-to-date knowledge of market conditions.
- Optimized presentations by working with planning, visual and marketing teams.
- Sourced vendors, assisted with negotiations and set up schedules for merchandise deliveries.
- Oversaw and improved assortment selection for user departments .
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Reduced production downtime by overseeing quality control and assembly.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Provided accurate and up-to-date records of leading procurement procedures.
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Managed database of vendor details and pricing information to maintain organization.
- Implemented policies and procedures for optimal purchasing methods and cost control.
Store Assistant
American Foods Uganda limited
Kampala
11.2008 - 07.2009
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Greeted customers, helped locate merchandise, and suggested suitable options
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Answered questions about store policies and addressed customer concerns
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
- Created inviting environment for customers by maintaining store organization and cleanliness
Education
Bachelors of Procurement And Logistics Management - Procurement And Supply Chain Management
ISLAMIC UNIVERSITY IN UGANDA
Mbale, Uganda 04.2014 - 04.2014
Certificate - Customs Clearing And Fowarding
Uganda Revenue Authority
Kampala-Uganda 07.2017 - 12.2017
Certificate of Procurement And Logistics - Purchasing, Procurement, And Contracts Management
Disaster Ready
CILT Affiliated UK 08.2021 - 09.2021
Diploma in Procurement And Supply Chain - Procurement And Supply
CIPS-UK
CIPS-UKS 02.2022 - Current
Skills
Operational efficiency
Reading
Reading novels and magazines related to impact understanding of the evniroment
Affiliations
CIPS-Chartered Institute of Procurement and Supply
Software
ASYCUDA WORLD
ERP SYSTEM
MICRO SOFT OFFICE
Indoor and out door games
Swimming
Team building
Quiz and Brainstorming
Traveling
Playing Football
Learning new skills
REFEREES
MOSES MUSASIIZI
Sales and Marketing executive
moses.musasiizi@esl-eastafrica.com
Tel: +256 702 272 664
Anthony Kiyala
Head of Operations
anthykiyala@gmail.com
Tel: +256757524469
Hilary Madira Osoa
MD The Destiny Company limited
mosoa@gmail.com
Tel: +256 772 451 689
Timeline
Diploma in Procurement And Supply Chain - Procurement And Supply
CIPS-UK
02.2022 - Current
Certificate of Procurement And Logistics - Purchasing, Procurement, And Contracts Management
Disaster Ready
08.2021 - 09.2021
Operations Officer
ESL Uganda Limited
07.2018 - Current
Assistant Operations Manager
The Destiny company limited
12.2017 - 06.2018
Certificate - Customs Clearing And Fowarding
Uganda Revenue Authority
07.2017 - 12.2017
Bachelors of Procurement And Logistics Management - Procurement And Supply Chain Management
ISLAMIC UNIVERSITY IN UGANDA
04.2014 - 04.2014
Procurement Intern
Koboko District Local Government
06.2012 - 08.2012
Store Assistant
American Foods Uganda limited
11.2008 - 07.2009
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