Ian Mutungi Twebaze

• During my time working at DTB, I researched Into the fast-growing market of the hospitality sector in Uganda. I decided to fill a gap in the market through Branded Events and services, including a modelling agency.
  
  'GLITCH' is a high end East-African brand with an international brand image and associations with the United Kingdom region and larger collectives, registered and trademarked in Kampala, Uganda.
  
  The Event brand runs under the company ”Spiros Entertainment LTD” and was formed in 2018. Since then, the event has created a household name for itself for its extremely creative and Avante-Garde take on modern international events. Acting as a bridge from west to east, Glitch ran supreme on all things Hip-hop, R'n'B, Afrobeat, and Amapiano and much more.During my time working at DTB, I researched Into the fast-growing market of the hospitality sector in Uganda. I decided to fill a gap in the market through Branded Events and services, including a modelling agency. 'GLITCH' is a high end East-African brand with an international brand image and associations with the United Kingdom region and larger collectives, registered and trademarked in Kampala, Uganda. The Event brand runs under the company ”Spiros Entertainment LTD” and was formed in 2018. Since then, the event has created a household name for itself for its extremely creative and Avante-Garde take on modern international events. Acting as a bridge from west to east, Glitch ran supreme on all things Hip-hop, R'n'B, Afrobeat, and Amapiano and much more.
• Skills: Entrepreneurship · Creative Entrepreneurship · Team Management · Event Management · Event Marketing Strategy · Creative Design · Financial Management · Sales Management · Artist Management · Customer Service · Liasoning · Project Management · Leadership · Social Media Marketing · Logistics Management
• Created organization's mission and vision statements for use by employees.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Created and monitored promotional approaches to increase sales and profit levels.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Identified business development challenges and customer concerns for proactive resolution.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Directed market expansions to propel business forward, meet changing customer needs.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Oversaw divisional marketing, advertising and new product development.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Initiated strategy to drive company growth and increase market share and profitability.

Exceedingly Fast growing East African Business conglomerate 'Twed Group', formed in 2005, consistently and dynamically delivers high-end real estate solutions and facilities.

o Construction
o Hotel and Resorts
o Facility Management
o Consulting

• Monitored trends in social media, industry, and competitive landscape to create new material.
• Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Identified appropriate marketing channels and target customers for campaigns.
• Maintained inventory of marketing literature, archive files and sample files.
• Updated social media platforms with latest news and corporate details.

Made Partner, and Succeeded Entertainments Company In St. Andrews.

During my 4 year tenure, I tripled company profits and Made a total of £86,000 by my graduation date.

Skills: Graphic Design · Project Finance · Project Management · Leadership · Team Leadership · DJing · Customer Relationship Management (CRM) · Online Marketing · Social Media Marketing · Logistics Management · Sales

• Created financial dashboards to provide insights into key performance indicators.
• Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Created organization's mission and vision statements for use by employees.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Created and monitored promotional approaches to increase sales and profit levels.
• Formed senior leadership team through rigorous interviews and extensive candidate research.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Established organizational mission statement through extensive collaboration and review.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Directed market expansions to propel business forward, meet changing customer needs.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Defined company roles and responsibilities to establish and enhance processes.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Managed financial, operational and human resources to optimize business performance.
• Oversaw divisional marketing, advertising and new product development.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Cultivated company-wide culture of innovation and collaboration.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Devised and presented business plans and forecasts to board of directors.
• Created succession plans to provide continuity of operations during leadership transitions.
• Formulated and executed strategic initiatives to improve product offerings.
• Represented organization at industry conferences and events.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Founded performance- and merit-based evaluation system to assess staff performance.
• Initiated strategy to drive company growth and increase market share and profitability.
• Monitored key business risks and established risk management procedures.
• Communicated business performance, forecasts and strategies to investors and shareholders.

• During my academic period in St. Andrews, I noticed a very prime gap in the market of entertainment, and founded the very first Official University Event Service. A one-stop information hub used by students, new and old, to know exactly what's going on in town, and to plan their time perfectly. Allowing them to always be aware, and never miss out on their favorite events. The Official University Event Service. A one-stop information hub used by students, new and old, to know exactly what's going on in town, and to plan their time perfectly. Allowing them to always be aware, and never miss out on their favorite events.
• Skills: Videography · Video Editing · Customer Service · Content Management · Liasoning · Graphic Design · Project Management · Team Leadership · Social Media Marketing
• Developed key operational initiatives to drive and maintain substantial business growth.
• Established organizational mission statement through extensive collaboration and review.
• Created organization's mission and vision statements for use by employees.
• Created succession plans to provide continuity of operations during leadership transitions.
• Created and monitored promotional approaches to increase brand outreach and social platform Engagement.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Oversaw divisional marketing, advertising and new product development.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Cultivated company-wide culture of innovation and collaboration.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Identified business development challenges and customer concerns for proactive resolution.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.

Skills: Marketing · Event Management

• Oversaw clearance of visitors and guests, maintaining diplomacy while enforcing guidelines.
• Provided exceptional customer service to all guests and escalated concerns where needed.
• Oversaw event operations to keep running smoothly.
• Created and executed promotional strategies for events to hit attendee targets.
• Responded to inquiries from attendees and addressed any issues or complaints.
• Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.

• A highly diverse and informative experience within the finance industry. I worked in 8 different divisions of the company over the year and 2 months, all throughout 24 branches in the Ugandan diasporas.
  
  o Branch Assessment
  o Digital Banking
  o Bancassurance
  o Telling (Bank Teller)
  o Call Centre
  o High-End credit loans
  o Treasury
  o Foreign Investments highly diverse and informative experience within the finance industry. I worked in 8 different divisions of the company over the year and 2 months, all throughout 24 branches in the Ugandan diasporas. o Branch Assessment o Digital Banking o Bancassurance o Telling (Bank Teller) o Call Centre o High-End credit loans o Treasury o Foreign Investment
• Skills: Business Analytics · Cross-functional Team Leadership · Contract Negotiation · Negotiation · Market Research · Advertising · Executive Presentation Skills · Microsoft Excel · Point of Sale (POS) Systems · Cold Calling · Working with Brokers · Loans · Insurance · Quantitative Research · Qualitative Research · Legal Research · Networking · Foreign Exchange (FX) Trading · Foreign Investment · Customer Service · Liasoning · Customer Relationship Management (CRM) · Sales

• Adhered to budgeting and accounting processes for cohesive records.
• Analyzed financial data and presented meaningful insights to senior management.

• Serena Kampala is one of if not the most high-end and successful hotel chains in the country and east African Diaspora. During this time, I shared an unforgettable experience with the hospitality team.
  
  Key Responsibilities:
  Serena Kampala Hotel: Kampala, Uganda Company Personnel (2016)
  ➢ Front of house: Welcome the guests and ensure high quality customer service. Guide guests, manage sales and present pleasant attitude.
  ➢ Health and Wellness: Managed bookings for guests into the gym and pool areas.
  ➢ Kitchen and Food Production Department: Sous chefSerena Kampala is one of if not the most high-end and successful hotel chains in the country and east African Diaspora. During this time, I shared an unforgettable experience with the hospitality team. Key Responsibilities: Serena Kampala Hotel: Kampala, Uganda Company Personnel (2016) ➢ Front of house: Welcome the guests and ensure high quality customer service. Guide guests, manage sales and present pleasant attitude. ➢ Health and Wellness: Managed bookings for guests into the gym and pool areas. ➢ Kitchen and Food Production Department: Sous chef
• Skills: Front Office · Staff Training · Leadership Development · Hospitality Management · Customer Service · Sales

Sheraton is a 50+-year-old hotel part of the one of largest hotel chains in the world, Marriott.

I shared my first summer internship with the team to learn the processing of hotel management.

Key Responsibilities:
➢ Front desk: Welcome and greet guest, answer questions, make recommendations, store luggage and answer and direct calls.
➢ Housekeeping Department: Guaranteeing cleanliness through dusting and polishing furniture, cleaning and sanitizing rooms, making beds, vacuuming and maintaining a sanitary living space.
➢ F&B: and confectionary department: Execute food and beverage orders, process customer complaints patiently and to check food and beverage supplies and place orders when needed.