Ibrahim Kiggundu
Kampala
Summary
Personable and organized, with natural ability to create welcoming atmosphere and efficiently manage front office operations. Knowledgeable in handling multi-line phone systems and scheduling software, along with managing visitor logs and coordinating meetings. Dedicated to enhancing guest experiences and ensuring smooth day-to-day operations.
Overview
7
7
years of professional experience
Work History
Reception Manager
Montreal Holdings Limited
04.2025 - Current
- Greet and assist visitors, ensuring a welcoming environment.
- Manage incoming calls and direct them to appropriate departments.
- Schedule appointments and coordinate meeting logistics effectively.
- Maintain organized reception area, enhancing overall office efficiency.
- Assist with administrative tasks, supporting daily operations of the office.
- Respond to inquiries promptly, providing accurate information to clients.
- Collaborat with team members to streamline front desk processes.
Barista
Here Specialty Cafe
07.2023 - 03.2025
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted with inventory management, ensuring stock levels met demand.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated coffee machines and equipment safely and effectively.
- Prepared high-quality espresso beverages and specialty drinks for customers.
Barista
Lahen Specialty Coffee
09.2021 - 07.2023
- Collaborated with team members to ensure smooth operations during peak hours.
- Upsold menu items by suggesting pairings based on customer preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Security Officer
Hemaya Security Services
01.2019 - 07.2021
- Monitored premises to prevent unauthorized access and ensure safety for staff and visitors.
- Conducted regular patrols to identify and mitigate potential security risks effectively.
- Implemented emergency response procedures during incidents, ensuring swift resolution and minimal disruption.
- Collaborated with law enforcement agencies to investigate security breaches and maintain situational awareness.
- Trained new security personnel on protocols, fostering a culture of vigilance and compliance.
- Developed incident reports detailing findings and recommendations for improved security measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
Certificate - Sales Training:Practical Sales Techniques
Udemy.com
Udemy.com07.2023
Certificate - Customer Segmentation And Prospecting
Coursera.com
Coursera.com01.2023
Certificate - Communication Skills For Hospitality Front Office
Udemy.com
Udemy.com03.2021
Certificate - Introduction To Computers And Office Productivity
Coursera.com
Coursera.com01.2021
Certificate - Uganda Advanced Certificate of Education
Mbogo Mixed Secondary School
Kawanda11.2010
Certificate - Uganda Certificate of Education
Tropical High School
Kabalagala11.2008
Skills
- Customer service focus
- Budgeting and financials
- Staff training and development
- Data entry proficiency
- Guest relations
- Greeting and seating clients
- Meeting facilitation
Timeline
Reception Manager
Montreal Holdings Limited
04.2025 - Current
Barista
Here Specialty Cafe
07.2023 - 03.2025
Barista
Lahen Specialty Coffee
09.2021 - 07.2023
Security Officer
Hemaya Security Services
01.2019 - 07.2021
Certificate - Sales Training:Practical Sales Techniques
Udemy.com
Certificate - Customer Segmentation And Prospecting
Coursera.com
Certificate - Communication Skills For Hospitality Front Office
Udemy.com
Certificate - Introduction To Computers And Office Productivity
Coursera.com
Certificate - Uganda Advanced Certificate of Education
Mbogo Mixed Secondary School
Certificate - Uganda Certificate of Education
Tropical High School
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