Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ibrahim Mwesige

Engineer
Kampala

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20

Years of ICT & Telecom professional experience

1
1
Certification

Work History

Head of Operations

IWAYAFRICA (ECHOTEL UGANDA)
02.2017
  • Developing and Implementing Technical /Sales Operations strategies according to company goals and objectives to accelerate growth
  • In charge of Terrestrial/ Satellite infrastructure & end to end deployments
  • Ensuring network developments is in line with Echo Uganda's business Plan in line with existing customers expectations
  • Ensure all power systems installed at Data centers and Base stations meet required standards and are of correct ratings as recommended by the company
  • Effectively monitor and Manage Technical Operations i.e
  • Ensure that faults are tracked and resolved
  • Prepare reports on Network Operations Performance and Ensure availability SLA is achieved
  • Organise/conduct governance meetings with all stakeholders to technical issues
  • Ensure full compliance of Safety Health Environment Risk & Quality regulations by all stakeholders
  • Coordinate all activities in the Operations division in conjunction with all departments using specific metrics.ie MTTR and SLA
  • Develop working relationships with key strategic partners and influencers for both business development partnerships and customer acquisition
  • Ensure Technical and sales staff adherence to company requirements, processes, and policies of employment always
  • Proactively provide crucial management information to facilitate informed gainful commercial and technical operation decision making
  • Ensure support and readiness of Product and Service offerings /developments
  • Making sure Sales Teams are Supported and Trained
  • Ensuring Quality Management Identify opportunities within IWAYAFRICA/'ECHOTEL existing customer base to upsell, cross-sell or even reconstruct
  • Helping Colleagues in developing ICT4D applications Leading the team in developing applications for SharePoint for operations efficiency Helping our customers in upgrading to Cloud infrastructure or even access infrastructure as a service
  • Manage and maintain the data that is hosted in the cloud services as Technical Focal point
  • Design, implement and manage a sustainable multi-user network for information flow and communication
  • (especially for conferencing) in the country office as well as 4 field offices
  • Ensure implementation and administration of day-to-day operations of the office data center (Virtual Servers, Messaging System, ERP System, Office Applications, File and Print Services, WSUS server, etc.) for different customers
  • Succession planning for office ICT i.e
  • Both consolidated and individual requirements
  • Training and development of internal staff are done as per company policy to enhance retention and a better understanding of their performance requirements
  • Identify and promote IWAYAFRICA/Echotel products and services in view of closing sales within the small and medium enterprise market
  • Conduct periodic meetings with all stakeholders (Technical contractors and Staff) to align the company's short- and medium-term objectives.

Enterprise Technical Manager

Smile Communications
11.2012 - 12.2016
  • Directly in charge of Monitoring and reporting on the quality, effectiveness and customer satisfaction relating to the provision of internet service to corporate institutions and SME's
  • Capable in Identifying, designing, implementing, and maintaining effective policies, procedures, tools, techniques, and plans relating to internet service level management activities
  • Ensuring consistent standards in stakeholder communication and customer service
  • Responsible in providing professional and effective technical support to the sales team to ensure that customer expectations are met particularly in terms of quality (experience) and timeliness in line with agreed SLAs
  • Responsible in Presales and after sales Support by directly supporting and training the Sales Personnel that include, Direct Sales Teams, CC-Tech, Indirect Sales Teams, Retail Sale Teams on Products and Services
  • Responsible for customized solutions for Smile Enterprise customers, by understanding their requirements end to end and putting them into Business perspective to meet both Customer and Smile Business Objectives
  • Responsible in troubleshooting connectivity issues experienced and reported by customers together with the sales and networks teams and to ensure that service level agreements are adhered to
  • Responsible for Network Acceptance and testing of also New Products (Devices) /Services Testing, Customer QOS, Capacity and Upgrade Planning.

IT Ops Manager - ICT & Network Operations

Smile Communications U Ltd.
11.2009 - 10.2012
  • Responsible for managing existing IT infrastructure operations and implementing new operations processes within the organization
  • Ie by managing expectations across all stakeholders and sharing responsibility for project successes
  • Solely responsible for day-to-day IT organizational processes, performance fine tuning, plan monitoring, Recommend of the specifications of all IT related equipments and materials
  • Ensure compliance with operational procedures and policies e.g
  • IT security Policy, Maintenance of Website, email systems Tunnels etc
  • Responsible for the design and implementation of a low-cost LTE/IMS network to provide quality, affordable internet communications to Uganda
  • Provide day to day ICT Support and Maintenance of Smile ICT Infrastructure
  • Responsible for monitoring and fine-tuning running applications and systems using Open-source monitoring tools and applications like Zenoss, Isup applications and system monitoring software's
  • Manage Computer systems including Budgets and Expenditure
  • Develop and Implement Policies and Procedures for ICT as required by the CIO
  • Maintain an accurate log inventory of all Hardware, software, repairs etc.

Business Systems / Network Administrator

Nation Media Uganda (Monitor Publications Ltd, KFM, the East-African, Nation Couriers and NTV Uganda.)
07.2006 - 10.2009
  • In charge of Installing and configuring Network and System Back borne servers Monitoring and Fine-Tuning Performance of Systems Allocating Network resources i.e
  • User access security, IP allocation Administering the Network security Creating and maintaining user accounts under active directory administration
  • Maintaining and monitoring the virus free network and checking for updates on daily basis
  • Database management- Maintaining and administering of different databases at different user platforms
  • Backing up the system files and restoring in case of eventuality
  • Installing and configuring application software's where necessary
  • Integrating the network with other systems as deemed necessary
  • E.g
  • PBX telephone system with the network
  • E.g
  • VOIP system integration Proving training to users when ever necessary User helpdesk support
  • Ensuring that preventive maintenance is done on time
  • Develop and initiate new processes of fast delivery of information flow in the organization
  • Maintenance of the database with a view of providing data integrity and efficiency Supporting of the MPL subsidiaries which include NTV (Nation Television), KFM and East African Paper Monitor and fine tuning of the current VSATS systems supporting different information Systems.

Systems Admin / IT Assistant

TOTAL UGANDA LTD
03.2004 - 06.2006
  • In charge of installing and supporting new/old Server's hardware and software infrastructure
  • Ensuring the Hardware and software systems are maintained
  • Allocating Network resources i.e., User security access, IP allocation, Patching of workstations, Antivirus and Other network resources Providing Technical support to users with very different levels in IT knowledge, experience and Competence
  • Suggesting and Providing IT solutions to business and management problems Ensuring that all IT equipment complies with industry standards
  • Trouble shooting whether it is a major system crash or forgotten Passwords
  • Implementing and Monitoring Network Security Design, implement and manage a sustainable multi-user network for information flow and communication
  • Ensure implementation of day-to-day operations of the office data center (Messaging System, Programme, Management System, Office Applications, File and Print Services, etc.)

Network Engineer

Afsat Communications (U) Ltd / IWAY AFRICA
01.2001 - 06.2003
  • Responsible for the Internet System (Installation and Maintenance), Wireless LAN Management, design and setup, Afsat ISP National Backbone roll out
  • Installation and Support of both C-band Vsats and Ku – Vsats (I way Terminals) Support and Trouble shoot of dial up clients Co-ordinate all tasks relating to installation and maintenance of Internet access
  • Provide administrative and operational support of the Local area Network (LAN) including security, data integrity, backup [of data, identifying and evaluating new products (both hardware and software), develop and administering operating procedures and manuals as well as adjusting system and network performance
  • Ensure requested network security Provide training, advice and technical support to network clients
  • Over see the maintenance of all personal computers and any other data processing devices Provide pre- sale support to the sales team and technical vetting of proposed Internet solutions
  • Enhance, administer, control, monitor and configure firewalls and service as requested
  • Installation and configuration of servers as deemed necessary User helpdesk support.

Education

Master of Science - ICT POLICY And Architectural Designs

Uganda Martyrs University
08.2015

Telecommunications

Kyambogo University Analysis of Microwave Systems
Uganda
02.2009

High School Diploma -

Uganda Technical College Masaka
Uganda
07.1999

Skills

  • Cost Control
  • Business Forecasting
  • KPI Tracking
  • Customer Retention

Accomplishments

- 20+ Years' Telecommunications Experience across various Networks in Uganda.

- +20 Years' Experience in Communication Engineering, Systems/Networks Administration, ISP Rollouts and ISP products Sales and Marketing.

- Manager and Supervisor of Key ICT projects in several Local & International Companies.

- Presales Engineer for Corporate Enterprise Products and Business Development

- Budgeting and management of CAPEX/OPEX budgets.

- Management, motivation & development of staff

- Leader and Manager with excellent communication skills.

Certification

- CCNA,

- CCNP

- Power and Backup Systems

- Fortine Ns2

-Google Cloud

- WIMAX and M2000

- Customer Care

-

Languages

Rutooro
Native language
English
Proficient
C2

Timeline

Head of Operations

IWAYAFRICA (ECHOTEL UGANDA)
02.2017

Enterprise Technical Manager

Smile Communications
11.2012 - 12.2016

IT Ops Manager - ICT & Network Operations

Smile Communications U Ltd.
11.2009 - 10.2012

Business Systems / Network Administrator

Nation Media Uganda (Monitor Publications Ltd, KFM, the East-African, Nation Couriers and NTV Uganda.)
07.2006 - 10.2009

Systems Admin / IT Assistant

TOTAL UGANDA LTD
03.2004 - 06.2006

Network Engineer

Afsat Communications (U) Ltd / IWAY AFRICA
01.2001 - 06.2003

Master of Science - ICT POLICY And Architectural Designs

Uganda Martyrs University

Telecommunications

Kyambogo University Analysis of Microwave Systems

High School Diploma -

Uganda Technical College Masaka

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Ibrahim MwesigeEngineer