Ignatius Balayo
Quality Assurance Specialist
Kampala
Summary
An engineering and quality management professional with over 12+ years of experience in the quality management, project planning, and execution of passive (towers, solar structures, hybrid power solutions) and active (network planning and implementation) infrastructure in telecommunication projects with a focus on time, budget, customer satisfaction, quality processes, and continuous improvement
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Project Coordinator
Sagemcom Uganda Ltd
Kampala
07.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- I supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep the project on task and within budgetary parameters.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Analyzed project performance data to identify areas for improvement.
- Monitored project progress, identified risks, and took corrective action as needed.
- Verified the quality of deliverables and their conformance to specifications before submitting them to clients.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Prepare Quality Procedures and performance reviews for the suppliers.
- Developed and implemented project plans and budgets to ensure successful execution.
- managed the civil and electrical works subcontracted assignments, acceptance, and payments.
- perform scheduled audits both internally and on the supplier side
Deployment Manager
American Tower Corperation
Kampala
07.2022 - 01.2023
- I liaised with other departments to minimize network interruptions and possible downtimes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong communication and organizational skills through working on group projects.
- Led technical upgrade projects for clients by working with and coordinating with consultants and developers for integrations.
- Gained strong leadership skills by managing projects from start to finish.
Quality Assurance/Quality Control Inspector
American Tower Corporation
Kampala
05.2018 - 06.2022
- Reported repeated issues to supervisors and other departments, collaborating to identify root causes and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Performed quality control audits on the pre-production supply chain, verifying the continuity of raw materials.
- Prepared reports on recorded performance metrics of services, highlighting unacceptable nonconformances, and following up for closure.
- Presented technical and diagnostic results, detailing problematic factors and possible remediation efforts.
- I inspected raw materials and finished products to verify quality and disposed of items that did not meet safety requirements.
- Detailed acceptance test plans and test cases were documented, executed, and their results logged for reporting needs.
Project Coordinator
Vtec Uganda Ltd
Kampala
01.2016 - 05.2018
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- I supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Tracked hours and expenses to keep the project on task and within budgetary parameters.
- Kept corporate and client information confidential, adhering to data safety measures.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
- Sourced, vetted, and managed vendors needed to accomplish project goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Quality Supervisor
American Tower Corporation
Kampala
06.2015 - 12.2015
- Established inspection equipment to meet quality control standards.
- Developed monthly reports showing inspections and improvements.
- Served as a point of contact for individuals seeking tower warranty information and worked to resolve customer conflicts and product issues.
- Oversaw the site's work by supervising daily operations, providing technical support, and coordinating personnel.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Supervised and directed quality control personnel through effective mentoring, coaching, and work delegation.
- Directed and supervised over 10 suppliers involved in project inspection and quality control procedures.
BSS Project Engineer
Huawei Technologies Uganda Ltd
Kampala
06.2011 - 06.2015
- monitored the installation of Active equipment for compliance with drawings, designs, and specifications.
- Identified technical risks within managed projects.
- Reviewed progress controls for project quality assurance.
- Evaluated change order requests in response to out-of-scope work activities.
- Delivered regular compliance reports to drive process improvement and corrective measures.
- Developed and implemented procedures to verify compliance with engineering standards.
- Verified construction documentation to meet client requirements and vision.
- Determined and scheduled priorities as required to progress engineering work.
- Performed constructability reviews of construction bid documents for coordination purposes.
- Assessed the impact of modification requests for ongoing projects.
- Prepared sites for cutovers
Education
Master of Science - Data Science And Analytics
Uganda Christian University-Online
Uganda 05.2023 - Current
Post Grad-Diploma in Project Planning & Management - Project Management
Uganda Management Institute
08.2016 - 07.2017
Bachelor of Science - Electrical, Electronics And Communications Engineering
USTHB-Algiers
Algiers, Algeria 08.2008 - 07.2010
Skills
Project Management
Accomplishments
- In six months, cut the customer defect rate by 50%, increasing customer satisfaction and budget utilization.
- Within 8 months, achieved a 70% accelerated onboarding of new IT solutions (Office Track tool), resulting in a 50% reduction in pointless field visits and inspections which significantly impacted overall product quality and achieved substantial savings on fuel and traveling time for field inspectors. Successfully contributed to balanced work and family commitments.
-Reduced process time by 40% in 6 months, leading to increased customer satisfaction.
Certification
Quality Management System(QMS) ISO9001:2015
Timeline
Project Coordinator
Sagemcom Uganda Ltd
07.2023 - Current
Master of Science - Data Science And Analytics
Uganda Christian University-Online
05.2023 - Current
Deployment Manager
American Tower Corperation
07.2022 - 01.2023
Quality Management System(QMS) ISO9001:2015
01-2022
Quality Assurance/Quality Control Inspector
American Tower Corporation
05.2018 - 06.2022
Post Grad-Diploma in Project Planning & Management - Project Management
Uganda Management Institute
08.2016 - 07.2017
Project Coordinator
Vtec Uganda Ltd
01.2016 - 05.2018
Quality Supervisor
American Tower Corporation
06.2015 - 12.2015
BSS Project Engineer
Huawei Technologies Uganda Ltd
06.2011 - 06.2015
Bachelor of Science - Electrical, Electronics And Communications Engineering
USTHB-Algiers
08.2008 - 07.2010
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