IGNATIUS KADAMA

• Throughout all ongoing projects, I utilize M&E practices to monitor progress against goals, identify areas for improvement, and ensure project deliverables meet client expectations
• This includes collecting data through regular meetings, client feedback surveys, and website analytics.

Ongoing Project: Anxiety UK (August 2022 to Date)

· Manage an e-commerce website selling anxiety relief services and products.

· Continuously engage with the client to understand new feature needs.

· Collaborate with developers to translate client requests into actionable tasks.

· M&E: Conduct user testing of new features, monitor website traffic and user engagement metrics, and report findings to the client for informed decision-making.

Key Achievements:

· Increased website traffic by 30% .

· Developed and launched features like "Plant a Tree" donation, "Anxia" chatbot, and "TherapGuide" therapy calculator, leading to a 25% rise in client engagement.

Ongoing Project: Flare Safety App (August 2022 to Date)

· Manage developers creating individual user apps and a company fleet management app for hazard reporting, emergency response, and tracking.

· Provide customer care support, addressing user app issues.

· M&E: Utilize project management tools like Github to track development sprints, tasks, and developer time allocation. Conduct regular code reviews and maintain a project knowledge base.

Key Achievements:

· Successfully launched individual user and fleet management apps.

· Developed a robust system for tracking development progress and resource allocation.

Ongoing Project: Facial Surgery Practice Website (August 2022 to Date)

· Manage website maintenance and improvement for a dental and facial surgery practice.

· Oversee the addition of new features to enhance doctor-patient interaction and information management.

· M&E: Monitor website uptime and performance metrics. Conduct client satisfaction surveys to gauge the effectiveness of new features.

Key Achievements:

· Increased website user satisfaction by 15% through improved functionality.

· Developed a data-driven approach to website maintenance and feature updates.

Closed Project: Mr Drinks (January 2023 to November 2023)

· Revamped e-commerce website for alcohol sales in the UK.

· Implemented client-requested features and integrated secure payment systems.

· M&E: Monitored website conversion rates and sales figures post-launch.

Close Project: Luxe Home Furniture E-commerce Website Development (Aug 2022 – Feb 2024)

· Managed a team of developers and designers to create a user-friendly e-commerce website for Luxe Home Furniture, a luxury furniture retailer in UK.

· Collaborated with the client to understand their target audience and desired functionalities for the website.

· Developed a project plan and timeline, ensuring all milestones were met within budget.

· Oversaw the integration of a customer service portal into the website for seamless client interaction.

· Conducted regular progress meetings with the team and client to address concerns and ensure project alignment.

Key Achievements:

· Successfully launched the Luxe Home Furniture e-commerce website on schedule and within budget.

· Increased website traffic by 20% within the first 3 months of launch.

· Improved customer satisfaction through the integrated customer service portal.

Fundi Machining and Carpentry is a medium-sized carpentry company based in Kampala Uganda, focused on cutting and shaping boards of different kinds like plywood, MDF, Block boards, etc. Running top-grade machines like CNC Engraving machines, CNC router wood turning machines, Wood cutting, Edge
banding, wood grooving machines, and Laser engraving machines.

• As Operations Manager, was responsible for planning, organizing, and directing daily wood manufacturing operations
• I also contributed to the development and monitoring of operational budgets and promoted efficiency and high-quality products through all manufacturing processes.

Duties and Responsibilities

• Scheduling of work activities and human resources

• Overseeing staff performance, training and development

• Developing strategic plans

• Managing production materials

• Developing customer relations

• Quality control and quality assurance inspections for finished products

• Reviewing production schedules to plan manufacturing operations

• Managing safety standards

• Managing operational budget

• Evaluating production efficiency and ensuring optimum productivity

• Contributing to organizational sales and marketing initiatives
• Oversaw the entire process of separating and transferring equipment from Fundi Hardwood Carpentry to a new location.

• Cataloged equipment, hired transportation, handled logistics, and ensured operational set up at the new site.

Duties and Responsibilities

• Managed daily transactions of receiving, and verifying received stock, fresh/returns. Managed dispatch of completed orders of stock approved by finance to over 600 distributors and 130 own shops across the country for items like; airtime, sim-card, phones and MiFi's.

• Sending daily report and reconciling with the finance department

• Conducted daily stock counts signed and shared copies to Supply chain and Finance managers.

• Noted and reported stock aging every quarter, and conducted audit stock counts with audit firms hired by airtel i.e., HEM, DELLOITE and Ernest and young

• Reported directly to finance director seeking approval for damaged stock before accepted in the warehouse

• Supervised stock disposal process and transactions of stock sold at the general auctions when airtel was trying to get of obsolete stock that had been in the warehouse too long

• Developed and implemented of effective stock control and audit reports providing information regarding stock levels, usage rates, re-order point and other stock-level advice that allows the warehouse to maintain all stocks at the levels necessary to meet customer requirements and demand

• Regular inspections of the warehouse premises, to ensure the highest standards of physical premises, storage conditions and appropriate levels of security for the warehouse operations keeping Track of supplementary services to site, insurance, pest control, fire safety equipment and site repairs, coordinating with QHSE and real estate teams to ensure timely and regular maintenance

• Assign and monitor performance parameters and critical indicators i.e., KPI and SLA reports to ensure warehouse is performing up to standard

• Oversee the resources and capacity management to ensure proper consumption within budgetary limits avoid waste i.e., fuel, cleaning equipment, consumables like sugar tea taken by staff

• Prepares monthly work plan, and monitors progress against this plan to ensure the organization attains its objectives as cost effectively and efficiently as possible

• Closely worked with and reported to senior management of clients to ensure we are giving best service to meet clients’ needs as per their SOP's, i.e., Supply chain Director, Finance Director, sales director, of clients like airtel, Logistics managers, of Huawei, Vivo, IMCD, Heineken, UNICEF etc.
• Managed warehouse shifts, trained security teams, oversaw stock disposal, and conducted auctions.