Immaculate Nandawula

Acting Operations Officer (Public Sector Support)

Marie Stopes International Uganda

01.2017 - 01.2028

Tracking of weekly MarieTXT reports and draw analysis
Tracking of monthly reports and submissions and analyze trends
To prepare advance requests and timely submission of accountabilities
Track all leave requests and update all leave cards
Being available for enquiries, consultations and making official phone calls

Outreach Operations Officer

Marie Stopes Uganda

01.2019 - Current

Support Functions
To support functions necessary for the day-to-day operations of the outreach channel, currently 25 teams all reporting to the channel lead, operations officer, and cluster coordinators, whilst ensuring support requests are addressed in a timely manner
Provide the Outreach Team Leaders and the Head of Outreach with accurate, relevant and comprehensible data and analyses to inform work plans/budgets
Organize meetings, including appropriate documentation of all meetings, action points, and progress against action points from previous meetings
Ensure activity work plans and reports are effectively circulated to all Programs Operations teams (channels) as appropriate to ensure effective coordination
Work closely with the HR department to support field team with on-boarding of temporary staff as well as payment processing
Lead the efficient and effective stock management for all Outreach Teams
Verify and track orders for stock and other supplies for Outreach Teams, ensuring that the correct quantities are ordered, distributed and recorded as per agreed forecasts
Ensure commodities are procured at a competitive price and according to MSUG procurement guidelines
Ensure appropriate Outreach reconciliations of all stock delivered to Outreach Teams, including reviewing appropriate management of stock cards, triangulation of data with service delivery and other records, and agreed implementation plans
Coordinate Effective administrative and financial oversight activities
Provide accurate documentation to support the channel lead and the outreach channel to efficiently manage all cash and financial transactions, ensuring full compliance with all policies
Ensure all appropriate documentation for outreach team expense, advances and reconciliations (including perdiem) are submitted correctly, in time and in full compliance with all policies
Provide feedback to channel lead and director programs on all financial expenditures, and proactively identify areas for improvement and provide accurate documentation
Ensure all Outreach team leaders receive training on appropriate financial and administrative documentation of all activities; and ensure that all individuals have appropriate tools and forms needed for documentation
Lead in provision of accurate and timely reports and improved coordination
Coordinate with Technical Services team leaders to produce and analyses technical reports and circulate to the respective channel leads
Develop tools and generate regular reports to track progress against recommendations for quality and operations improvement identified through dashboards, reviews, QTAs and other reports
Ensure activity work plans and reports are effectively circulated to all respective team leaders as appropriate to ensure effective coordination of activities within the outreach channel
Lead in provision of accurate and timely reports and improved coordination
Coordinate with Outreach Cluster Coordinators to produce, review and consolidate monthly team-level reports and circulate to Head of Outreach
Develop tools and generate regular reports to track progress against recommendations for quality and operations improvement identified through dashboards, reviews, QTAs and other supervision reports
Ensure activity work plans and reports are effectively circulated to all Programme Operations teams as appropriate to ensure effective coordination of activities
Support Outreach Cluster Leads to organize Outreach Lead meetings, including appropriate documentation of all meetings, action points, and progress against action points from previous meetings
Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Implemented processes that simplified procedures and reduced average processing time.

Research Assistant

Family Health International- FHI 360

01.2016 - 12.2016

Collecting data
Putting up Abs boards in Busoga region
Recording Number of FP clients District Health Centers
Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
Organized research materials, maintaining a well-ordered workspace conducive to productivity.
Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.

Summary

Overview

Work History

Acting Operations Officer (Public Sector Support)

Outreach Operations Officer

Research Assistant

Education

MBA - Project Planning

BBA - Human Resource Management

Associate of Arts - Certificate Project Risk Management

Skills

Timeline

Outreach Operations Officer

Acting Operations Officer (Public Sector Support)

Research Assistant

MBA - Project Planning

BBA - Human Resource Management

Associate of Arts - Certificate Project Risk Management

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