Immaculee Uwingeneye
Kigali City
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Bistro Restaurant
01.2021 - 06.2022
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor of Housekeeping Public Area
Highland Apartment Hotel
1 2020 - 1 2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Waitress
Rainbow Hotel
01.2018 - 02.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Housekeeping and Laundry Attendant
The Mirror Hotel
03.2017 - 03.2018
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
Waitress
Kibuye Golf Hotel
01.2012 - 01.2013
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Certificate -
Internatinal Air Trasport Assocition (IATA)
Bachelor's in travel and tourism management - undefined
University of Tourism, Technology and Business Studies (UTB)
A Level certificate - undefined
Ecole secondaire Islamique de Ruhengeri
Ordinary Level - undefined
ESA/Gikondo
Rwanda Primary Education - undefined
Ecole primair de Rugando
Skills
Microsoft Word
Microsoft Excel and power point
Operations Management
Schedule development
Staff Management
Attributes
- Good communication skills
- Self motivated
- Reading books and Team work
- Meeting with new people
- Travelling
- Leaning new things
Languages
Kinyarwanda
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Upper intermediate
B2
Swahili
Upper intermediate
B2
References
- MAZIMPAKA Richard, richardmazimpk@gmail.com, 0785426500
- RURIKANWA Geoffrey, regeoffrey88@gmail.com, 0785437763
- WIZZE Prossy, ishimweprossy@gmail.com, 0786382558
Timeline
Supervisor
Bistro Restaurant
01.2021 - 06.2022
Waitress
Rainbow Hotel
01.2018 - 02.2019
Housekeeping and Laundry Attendant
The Mirror Hotel
03.2017 - 03.2018
Waitress
Kibuye Golf Hotel
01.2012 - 01.2013
Supervisor of Housekeeping Public Area
Highland Apartment Hotel
1 2020 - 1 2021
Certificate -
Internatinal Air Trasport Assocition (IATA)
Bachelor's in travel and tourism management - undefined
University of Tourism, Technology and Business Studies (UTB)
A Level certificate - undefined
Ecole secondaire Islamique de Ruhengeri
Ordinary Level - undefined
ESA/Gikondo
Rwanda Primary Education - undefined
Ecole primair de Rugando