Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Skype Id
Professional Referees
Certification
Languages
References
Timeline
Generic
Isaac Adua

Isaac Adua

IT Consultant
Kampala

Summary

Dynamic IT professional with extensive experience in managing IT infrastructure and operations. Demonstrated success in project management, team training, and strategic planning, leading to enhanced system reliability and improved operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

IT Manager

SIPRO Educational Services Ltd
Kampala, Kampala
01.2023 - Current
  • Managed IT infrastructure and operations to ensure system reliability.
  • Developed strategic IT plans aligning with company goals and objectives.
  • Coordinated team training on new technologies and systems implementations.
  • Analyzed system performance and recommended improvements for efficiency.
  • Implemented cybersecurity measures to protect sensitive data and systems.
  • Led troubleshooting efforts for technical issues affecting staff productivity.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Worked closely with vendors to negotiate contracts and select appropriate products or services.
  • Performed regular system audits to identify potential risks or vulnerabilities.
  • Identified opportunities for cost savings through improved efficiency in IT processes.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Developed and maintained processes and technology roadmap to achieve business objectives.
  • Established security protocols to protect data from unauthorized access or modification.
  • Implemented strategies for improving customer service levels through enhanced use of technology.
  • Developed and implemented system lifecycle methodologies to produce systems of high quality.
  • Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
  • Supervised lifecycle processes pertaining to IT framework.
  • Controlled operational IT budget and expenditures within department parameters.
  • Managed backup, user account and helpdesk systems.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
  • Procured IT resources for strategic and operational computing requirements.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Created centralized management capability by integrating warehouse management software applications.

IT Support Engineer

Kenya Airways
Kampala, Kampala
02.2023 - 11.2024
  • Troubleshot hardware and software issues for diverse IT systems.
  • Provided technical support to employees across multiple departments.
  • Configured and maintained network infrastructure for seamless connectivity.
  • Assisted in implementing IT policies and procedures for compliance.
  • Documented user issues and resolutions in the helpdesk system.
  • Collaborated with vendors to resolve complex technical problems.
  • Delivered training sessions on new technologies to staff members.
  • Monitored system performance and reported anomalies to management.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Created technical documentation for internal use by IT staff members.
  • Developed and maintained user accounts, permissions, and access rights.
  • Maintained inventory records of all hardware components within the organization's network.
  • Configured routers and switches according to organizational specifications.
  • Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
  • Assisted with network infrastructure design and implementation.
  • Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
  • Monitored server performance metrics to identify areas of improvement or optimization.
  • Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
  • Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
  • Identified opportunities for process improvements within the IT department that could result in cost savings or increased productivity.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Collected, analyzed and reported on data for use in operational planning.

Project Manager

SEMAS Ltd
01.2022 - 01.2023
  • Oversee company daily IT operations.
  • Manage and control the company budget, reporting, planning, and auditing.
  • Monitor and evaluate business development.
  • Manage and Develop Company Innovations
  • Enhance efficiency, effectiveness and drive client satisfaction
  • Coordinate In-Country business Operations
  • In-charge of deploying, monitoring and evaluating the company's Strategic plans and tracking revenue centers while moderating cost centers
  • Build Channel Partnerships with vendors, suppliers and funders.
  • Led cross-functional teams to ensure project milestones were met efficiently.
  • Developed project plans outlining timelines and resource allocation strategies.
  • Managed project budgets, tracking expenses and resource utilization effectively.
  • Implemented risk management strategies to identify potential project challenges.
  • Coordinated with vendors and partners to align deliverables with business goals.
  • Oversaw quality assurance processes to maintain high standards in project deliverables.
  • Mentored junior team members, fostering skill development and knowledge sharing.
  • Developed and maintained project plans, timelines, and budgets.
  • Led meetings with internal team members, consultants and contractors.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Prepared cost estimates for projects of varying sizes.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Participated in professional development opportunities to stay current with industry trends and technologies.
  • Identified project needs by reviewing project objectives and schedules.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.

Operations Manager

SIPRO Educational Services Ltd
01.2020 - 01.2021
  • Managed daily operations to ensure process efficiency and workflow continuity.
  • Oversaw team performance, providing guidance and support to staff members.
  • Implemented quality control measures to maintain high operational standards.
  • Coordinated logistics and supply chain activities for timely product delivery.
  • Developed training programs to enhance employee skills and knowledge.
  • Streamlined communication between departments to improve collaboration efforts.
  • Analyzed operational data to identify areas for improvement and cost reduction.
  • Facilitated meetings to discuss project progress and address any concerns promptly.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Measured and reviewed performance via KPIs and metrics.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Structured HR consulting services to support clients during organizational developments and changes.

ICT Officer

Solarnow Services Ltd
01.2018 - 12.2019
  • Incident Management and Troubleshooting (Identify User Challenges, Document Issues and Perform root Cause Analysis, Resolutions and work arounds) under agreed SLAs
  • Mobile Device management, tracking and monitoring
  • Managing IT Assets inventory to ensure compliance and maximum utilization of resources
  • Technical Support for HQs and 60 Branches in Uganda and 18 Branches in Kenya
  • Network Monitoring
  • Linux (Unix) & Windows OS Admin & Proficiency
  • 1st and 2nd Level Help Desk

Student /Lecturer Support Executive

Universal Virtual Content Support Institute (UVC)
01.2013 - 01.2017
  • IT Helpdesk & Infrastructure Support
  • Providing CPA, ATC, ACCA Courses to Students Remotely using LMS
  • Identifying system errors and escalation to Developers
  • LMS Administration
  • Risk Identification and reporting
  • Product Development and Innovation
  • Product Distribution
  • Data collection and Dashboard Management
  • Database & Linux Server Administration
  • Basic Data Analysis & Analytics

Education

Certificate - Business Development for Startups and Tech companies

Udemy
01.2020

Bachelor - Information Systems

Makerere University
Kampala
01.2017

U.A.C.E -

Merry land High School
Entebbe
01.2011

U C E -

Light Secondary School
Bulenga
01.2009

ACCA - Finance And Management

Robert Kennedy College
Head Office Kantonsstrasse 25 8807 Freienbach Swit

Skills

  • IT infrastructure management
  • Cybersecurity implementation
  • System performance analysis
  • Vendor management
  • IT policy development
  • Strategic planning
  • Project management
  • Process improvement
  • Change management
  • Budget control
  • Team training
  • Problem solving
  • Risk assessment
  • Team collaboration
  • Mobile technologies
  • Network administration
  • Technical onboarding design
  • BYOD program administration
  • IT service management
  • IT governance
  • ITIL framework
  • IT asset management
  • IT risk management
  • Virtualization

Personal Information

  • Date of Birth: 08/28/93
  • Nationality: Uganda
  • Marital Status: Married

Hobbies and Interests

  • Working with teams to achieve specific goals.
  • Acquiring new skills and knowledge for personal improvement and career development.

Skype Id

Isaac Adua

Professional Referees

  • Mr. John F Kennedy Munene, Chief Technical Officer (CTO), Solarnow Services BV, +254780482570, +256782482500, jkennedy@solarnow.eu
  • Mr. Kisakye Benon, Software Developer (Systems Architect Consultant), Ministry of Health Uganda, +256782453353, kbdeveloper@gmail.com

Certification

  • http://ude.my/UC-c93a5e89-9f2f-4088-a046-9126c6c74167

Languages

English
First Language

References

References available upon request.

Timeline

IT Support Engineer

Kenya Airways
02.2023 - 11.2024

IT Manager

SIPRO Educational Services Ltd
01.2023 - Current

Project Manager

SEMAS Ltd
01.2022 - 01.2023

Operations Manager

SIPRO Educational Services Ltd
01.2020 - 01.2021

ICT Officer

Solarnow Services Ltd
01.2018 - 12.2019

Student /Lecturer Support Executive

Universal Virtual Content Support Institute (UVC)
01.2013 - 01.2017

Certificate - Business Development for Startups and Tech companies

Udemy

Bachelor - Information Systems

Makerere University

U.A.C.E -

Merry land High School

U C E -

Light Secondary School

ACCA - Finance And Management

Robert Kennedy College

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Isaac AduaIT Consultant