Summary
Overview
Work History
Education
Skills
Languages
References
Core Competences
Trainings Attended
Timeline
Generic

ISAAC ASIIMWE

Kampala

Summary

Customer Support Specialist with proven track record of surpassing customer expectations. Maintains composure in high-pressure situations, effectively reducing dissatisfaction through clear communication and targeted solutions. Skilled in identifying mutually beneficial outcomes.

Overview

11
11
years of professional experience

Work History

Customer care Executive

TMR International Hospital
Kampala
03.2024 - Current
  • Assist patients with inquiries about medical services, appointments, and insurance eligibility.
  • Schedule and confirm patient appointments efficiently and accurately.
  • Maintain organized records of patient interactions and follow up as necessary.
  • Provide information about the hospital, procedures, services, and medical staff.
  • Resolve patient concerns and complaints in a timely and professional manner via phone call, follow ups.
  • Collaborate with healthcare providers like Insurance companies, service providers to ensure smooth patient flow and care coordination.
  • Support administrative tasks as needed, including data entry, patient documentation and daily reports.

Assistant Administrator

United Parcel Services UPS Dubai Airport
Dubai
01.2018 - 04.2021
  • Planning of inbound and outbound commercial flights in accordance to space and connections to destinations of customer shipments
  • Attending to company emails and customers queries via emails
  • Segregating of customer shipments using the UPS system
  • Develop and maintain a filing system
  • Answer and direct phone calls from customers and partners of UPS
  • Coordinating with airlines in order to book space for planned cargo and shipments
  • Manage inbound containers in the system and verify that they contain the right items and correct chargeable weight
  • Work closely with other clearing partners around the world via phone calls and emails in order to ensure that all documents are proper to avoid delays and offloads of shipments
  • Create and maintain contact with vendors clearing agents and customers to ensure timely delivery of goods
  • Create packing lists, shipments documents like shipment manifests and update shipment information in the UPS database
  • Ensure that the warehouse has sufficient space for incoming deliveries by coordinating with warehouse staff and provide details of incoming shipments measurements and timing from the updated system
  • Notifying destinations always with pre-alerts, shipments timing, flight timing in order to smoothen customs clearance before the flights landing
  • Working closely with immediate supervisors to make orders of containers, warehouse equipment’s, security passes, shipments equipment and generally formulate a work order

Steward

Baskin Robbins
Dubai
01.2017 - 01.2018
  • Greeting customers, welcoming them, making suggestions, answering and presenting them with the menu
  • Answering all their questions about our products for example take home suggestions and also providing customers with information about deals and new promotions
  • Describing menu items to customers in a bid to increase sales
  • Ensuring work area is clean and clearing the serving place and tables
  • Performing all tasks assigned by the supervisor
  • Following all safety and sanitization policies when handling ice cream, food and beverages
  • Ensuring that the cleaning schedule is followed and done according to the required standard for example sweeping, mopping and polishing the place of work
  • Making sure that the parlor equipment is correctly stored for example not to be put on the floor and should always be covered
  • Stock and tidy the store room
  • Checking any maintenance issues in the work area
  • Taking physical inventory on a daily basis at the same time making stock orders for unavailable items required for the week
  • Operating the cash register (point of sale), receive payment and giving balance according to the amount received.
  • Attended cake training and brand training which enabled me make attractive cakes that increased the number of customers to my store and a massive boost on monthly sales target.

Customer Service

Post Bank
Kampala
06.2014 - 08.2014
  • Organizing and chairing firm meetings to strategize on cases and the development of the firm.
  • Responsible for providing excellent customer service to customers, with queries, complaints and issues with respect to banking transactions
  • Promoting banking products such as loans credit cards savings accounts to
  • Provide information to customers on their account status and account balances
  • Open new bank accounts according to laid down rules and guidelines
  • Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
  • Be involved in performing some financial related and marketing transactions
  • Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
  • Inform and suggest new banking products to customers
  • Ensure that customers’ confidential information is properly protected and only used for official purposes

Education

Bachelor of Development Economics -

Makerere University
Kampala, Uganda
01.2012

Uganda Advanced Certificate of Education -

Seeta High School
Mukono, Uganda
01.2010

Uganda Certificate of Education -

Gombe Secondary School
Mpigi, Uganda
01.2008

Primary Leaving Examinations -

Kampala Parents School
Kampala, Uganda
01.2004

Skills

  • Interpersonal communication
  • Patient documentation
  • Insurance verification
  • Appointment scheduling
  • Time management
  • Team collaboration
  • Effective communication
  • Public speaking
  • Microsoft Office proficiency
  • Independent and team collaboration
  • Deadline management
  • Leadership and judgment
  • Detail orientation
  • Legal document expertise
  • Analytical and conceptual thinking
  • Research proficiency
  • Email and phone correspondence

Languages

  • English
  • Luganda

References

  • Ms. Stephanie Rodriquez, Managing Supervisor, UPS Air Couriers of America, Dubai, UAE, +971561774274
  • Martha Akechi, Human Resource Manager, TMR Int. Hospital, Kampala, Uganda, +256701989568
  • Mr. Bakunda G Sande, Senior Finance Officer, National Association of Professional Environmentalists (NAPE), +256702444310

Core Competences

  • Excellent interpersonal, communication and public speaking skills
  • Proficiency in MS Word, MS Excel, MS Outlook, Power Point, etc.
  • Ability to work independently and as part of a team
  • Ability to work under pressure and meet deadlines
  • Natural leader who displays sound judgment and attention to detail
  • Experience in drafting, negotiating and reviewing legal documents
  • Analytical thinker with strong conceptual and research skills
  • Experience in attending to work emails and office phone calls

Trainings Attended

  • Airport safety training with UPS Air couriers of America and Dnata
  • ISO trainings

Timeline

Customer care Executive

TMR International Hospital
03.2024 - Current

Assistant Administrator

United Parcel Services UPS Dubai Airport
01.2018 - 04.2021

Steward

Baskin Robbins
01.2017 - 01.2018

Customer Service

Post Bank
06.2014 - 08.2014

Bachelor of Development Economics -

Makerere University

Uganda Advanced Certificate of Education -

Seeta High School

Uganda Certificate of Education -

Gombe Secondary School

Primary Leaving Examinations -

Kampala Parents School

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