ISAAC EGETU
Kampala,102
Summary
Dynamic professional with a proven track record in customer service. Known for effective communication and problem-solving skills, consistently exceeding customer expectations and enhancing team performance.
Overview
4
4
years of professional experience
8077
8077
years of post-secondary education
Work History
Community based facilitor
Kaberamaido district local government
Kaberamaido, Kaberamaido
02.2019 - 12.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Kampala University
Kampala , Kampala Mityana Agrovet Institute
Mityana , Mityana Kaberamaido Ss
Kaberamaido, KaberamaidoKaberamaido Ss
Kaberamaido, KaberamaidoSkills
- Customer service
- Time management
- Team collaboration
- Project management
- Effective communication
- Conflict resolution
- Problem solving
- Data analysis
- Technical troubleshooting
- Teamwork and collaboration
- Interpersonal communication
- Task prioritization
- Computer skills
- MS office
- Team building
- Planning
- Communication
- Remote office availability
- Supervision and leadership
- Active listening
Languages
English
First Language
English
Proficient (C2)
C2
Swahili
Elementary (A2)
A2
Afrikaans
Beginner (A1)
A1
References
References available upon request.
Timeline
Community based facilitor
Kaberamaido district local government
02.2019 - 12.2022
Kampala University
Mityana Agrovet Institute
Kaberamaido Ss
Kaberamaido Ss