ISAAC HAKIZA
Kampala-Uganda
Summary
Sales and Marketing Executive with over seven years of experience assisting companies to drive revenue growth and market expansion nationwide. Proven track record of developing and executing strategic sales and marketing plans to achieve ambitious targets and surpass KPIs. Skilled in building and nurturing customer relationships, identifying new business opportunities, and leading cross-functional teams to deliver exceptional results. Adept at analyzing market trends, competitor activities, and consumer behaviors to inform marketing strategies and drive product development initiatives. Committed to delivering unparalleled customer satisfaction and driving sustainable business growth.
Overview
13
13
years of professional experience
Work History
G&SK Homes Limited
11.2024 - Current
- Built and leading a high-performing sales team, resulting into a 25% of performance goals consistently in the last two months.
- Launched and scaled new product lines which included purifiers, which contributed incremental revenue.
- Increased sales by 15% within the first two months of business operation through targeted customer outreach and upselling.
- Streamlined sales and operations processes and pioneered the use if CRM analytics to identify customer pain points resulting in an improvement in sales and reduction in customer churn.
- Established executive-level relationships with top (Ten) 10 clients, securing long term contracts.
- Implemented compliance and risk management frameworks which created a robust system that minimizes uncertainty, reducing operational risks by 20%
Sales Team Leader
CFAO Motors Uganda Limited
06.2022 - 09.2024
- Conducted one-on-one meetings with each team member to understand individual concerns and challenges, used the feedback from these engagements to organise targeted training sessions to improve sales techniques and product knowledge
- Also introduced a performance recognition program to acknowledge and reward top performers, fostering healthy competition within the team that I supervised which comprised of ten members
- I also implemented weekly team meetings to provide updates on progress, share success stories and address any emerging issues promptly
- All this resulted into higher monthly targets, improved morale within the team which increased enthusiasm and motivation evident during team meetings and daily interactions hence a more cohesive and successful sales team
- Championed customer culture centric mindset through implementing customer feedback mechanisms, initiated training programs through which I spearheaded the creation of a cross-functional customer experience task force bringing together representative from different departments to collaborate on improving the end-to-end customer journey, which resulted into more customers due to referrals, and better loyalty due to the high retention rates
- Contracts grew from 300 to 600 per annum over a period of one and half years
- Promoted the Kaizen culture within the sales team to drive continuous improvement, boost motivation and ultimately increase sales performance through fostering open communication channels within the team, encouraged everyone to share their ideas for improvement, I implemented brainstorming sessions once a month where team members could suggest small incremental changes to our sales processes
- I also introduced a system for collecting feedback from customers after each sale and used this feedback to identify pain points in our sales process and prioritised areas for improvement
- This culture of continuous improvement fostered a more collaborative and innovative work environment where everyone was committed to achieving excellence hence better performance beyond the targets set
- As a result of my strategy development and implemented efforts, CFAO has over the years successfully acquired several key accounts and expanded its presence in new markets like trucks and Government projects
- The focussed approach of targeting high potential accounts and territories led to increased sales productivity and efficiency
- By leveraging a structured approach to strategy development and implementation, CFAO was able to achieve sustainable growth and competitive advantage in the market
- Coordinated and ensured sales team adherence to record keeping processes to support compliance and data driven insights
- Implemented and maintained a daily prospect tracking and follow-up system
- Cascade company objectives into clear team goals and individual KPIs
- Ensured team members maintained a high customer satisfaction rating.
Sales Executive
Toyota Uganda Limited
09.2018 - 05.2022
- Achieved sales targets for Toyota products & services year in year out
- Serviced and retained existing customers
- Developed & maintained an accurate and up-to-date effective customer database for business use
- Enhanced the Toyota Brand through extensive marketing in the market through participation in trade shows, exhibitions, networking with local associations to promote the products
- Captured and analyzed trade market data in the areas of product range, sales trends, competition activities & trading terms
- Responded to & handled customer complaints promptly through coordinating and following-up all customer related issues to ensure maximum customer satisfaction
- Built customer relationships for both existing customers and prospective clients for effective customer retention management
- Monitored & regulated debtor days through enforcing timely debt collection for better liquidity flow
- Planned and executed customer visits and timely reporting to the sales leaders with actions
- Carried out sales prospecting through various platforms to introduce our products and services to potential customers
- Effectively managed the vehicle delivery process with regular customer updates to always maintain customer satisfaction
- Followed up with the customer after delivery to ensure customer satisfaction & introduction to aftersales department.
Graduate Trainee
Toyota Uganda Limited
01.2017 - 08.2018
- Trained all respective departments of the company (parts, service, sales, IT, Finance)
- Emerged best graduate trainee at the time and got promoted before the end of the program
- Had a lot of continuous improvements and new ideas and new implementations in the different departments I operated in
- Good quality reports, minute writing all generated on time for the different meetings and activities that were held.
Senior Consultant
Red5 Uganda- Salad Master
07.2016 - 12.2016
- New customer acquisition
- Closed the greatest number of sales
- Maintained a clean database and significantly grew referral clients.
Research Assistant
Family Health International (FHI)360 Uganda
04.2016 - 06.2016
- Team leader
- Data collection and data cleaning
- Report writing and analysis
- Community sensitization.
Environmental Assistant
Atacama Consulting
01.2016 - 03.2016
- Preparation of project technical proposals
- Preparation of inception reports
- IMS implementation
- Preparation of EIA reports
- Preparation of Environmental Audits
- Implementation of the waste management system in KFDA (King Fisher Development Area).
Research Assistant (volunteer)
NARO/NAFORRI Agro-forestry Program
06.2015 - 12.2015
- Improvement of agroforestry tree species germplasm for enhancing on-farm productivity and climate change adaptation
- Development of tools and options for pre-breeding of Shea nut
- (Horticultural techniques in the greenhouse)
- Multiplication and promotion of tree species for fuel wood production in Uganda
- Determination of farm forestry impacts on household poverty, food security and farm productivity
- Improving Forage Production and Utilization for increased Productivity of Uganda’s Smallholder Dairy Systems
- Enhancing the productivity of Uganda’s dry lands for climate change adaptation and mitigation using hydrogel technology
- Participated in data collection on carbon sequestration potential of Pinus Carrbaea trees in Kifu Central Forest Reserve.
Intern
NWSC, National Water and Sewerage Corporation
05.2014 - 08.2014
- Carrying out different laboratory tests
- Sampling of the different wastewater treatment facilities around Kampala and Lake Victoria
- Health and safety issues especially ensuring good health of the employees of the company
- Field supervision during network new connections and unblocking of sewers
- Ensuring the different wastewater and drinking water parameters are monitored to ensure public health and protection of the environment.
Intern
Kagera Tamp Project, Food Agricultural Organization
05.2013 - 09.2013
- Community outreach and leadership empowerment
- Imparting different agricultural technologies into the communities
- Managing and organizing field schedules
- Organizing meetings and workshops
- Formulation of Farmer Field Schools.
Sales
Warid Telecommunication Company
09.2012 - 12.2012
- Customer communication and care
- Tele-sales and other telecom related sales
- Training of different field agents.
Auditor
Kabale First Service Station
01.2012 - 08.2012
- Auditing Station Financial Records
- Record Keeping
- Marketing and advertising.
Education
Postgraduate Diploma in Project Planning and Management -
Uganda Management Institute
05.2024
Bachelor of Science in Environmental Science Technology and Management -
Kyambogo University-Uganda
01.2015
Skills
- Quality assurance
- Revenue forecasting and Analytical
- Training & Development
- Flexible and adaptable
- Supervision and leadership
- Sale strategy development
- Operational efficiency
- Customer Relationship Management
- Communication and stakeholder management
REFERENCES
- Paul Rumanda Rugambwa, Human Resources Director, Infectious Diseases Institute (IDI), P.O. Box 22418, Kampala, Uganda, rugambwa@gmail.com, +256782318073
- Dr. Agaba Hillary, Director of Research, National Forestry Research Resources Institute, P.O Box 1752, Kampala, Uganda, hiagaba@yahoo.com, +256772508513
- Pamela L. Okori, Lecturer, Kyambogo University, okoripamela@yahoo.com, +256712701949763
- Eng. Ronald Amanyire, Ministry of Works and Transport, amronaldo77@gmail.com, +256772904543
Timeline
G&SK Homes Limited
11.2024 - Current
Sales Team Leader
CFAO Motors Uganda Limited
06.2022 - 09.2024
Sales Executive
Toyota Uganda Limited
09.2018 - 05.2022
Graduate Trainee
Toyota Uganda Limited
01.2017 - 08.2018
Senior Consultant
Red5 Uganda- Salad Master
07.2016 - 12.2016
Research Assistant
Family Health International (FHI)360 Uganda
04.2016 - 06.2016
Environmental Assistant
Atacama Consulting
01.2016 - 03.2016
Research Assistant (volunteer)
NARO/NAFORRI Agro-forestry Program
06.2015 - 12.2015
Intern
NWSC, National Water and Sewerage Corporation
05.2014 - 08.2014
Intern
Kagera Tamp Project, Food Agricultural Organization
05.2013 - 09.2013
Sales
Warid Telecommunication Company
09.2012 - 12.2012
Auditor
Kabale First Service Station
01.2012 - 08.2012
Postgraduate Diploma in Project Planning and Management -
Uganda Management Institute
Bachelor of Science in Environmental Science Technology and Management -
Kyambogo University-Uganda
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