ISAAC MUBIRU
Summary
I am a highly adaptable and creative thinker with strong problem-solving skills, meticulous attention to detail, and resilience. My analytical aptitude allows me to proficiently address a wide range of hardware and software errors, excelling in methodically resolving technical issues and implementing accurate corrections. Whether working independently or collaboratively, I ensure the delivery of top-notch support as a network administrator. Motivated by systems optimization and automation, I possess a deep understanding of TCP/IP protocols and LAN/WAN concepts, with considerable expertise in Cisco routing and switching. Additionally, as a knowledgeable IT Manager, I oversee technology deployment and maintenance, instruct and lead IT staff, and collaborate with executives to determine and implement tech needs, managing technology strategy, training, and documentation.
Overview
3
3
years of professional experience
3
3
Certification
Work History
IT Officer
Nican Resort Hotel
09.2023 - Current
- Oversaw IT department operations and staff training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Biometrics, CCTV camera installation and maintenance.
- Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
- Built, repaired and installed computer-related hardware and software based on deployment procedures.
- LAN cabling, switches, routers and WAPs configuration and management.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
Intern
Mantra Technologies
02.2023 - 04.2023
- Providing assistance to end-users with software or hardware issues, troubleshooting problems, and offering solutions.
- Installing, configuring, and maintaining desktop computers, laptops, printers, and other peripheral devices. Diagnosing and replacing faulty hardware components.
- Collaborating with network administrators, system administrators, and other IT professionals to address issues that require cross-functional expertise.
- Configuring and managing routers, switches, and WAPs
- Monitoring network performance and ensuring optimal uptime.
- Troubleshooting network issues and implementing solutions.
- LAN/ WAN installation (cabling) and configuring
- CCTV camera installations, Biometric Installations and registration
Technical Support Engineer
Proswift Technologies
09.2022 - 11.2022
- Served as primary point of contact for support relating to owned solutions and products.
- installed SOHO networks (both WAN/ LAN)
- HIK Vision cameras and biometric installation
- Maintained hardware and software for networks and assisted in the installation and upgrade of servers.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed network performance and implemented changes to improve efficiency.
- Helped customers set up new systems, applications, and software.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Lab Technician
Multipurpose Vocational Institute
11.2019 - 12.2019
- Configured, maintained and installed workstation, file servers and devices in adherence to established rules and regulations.
- Compiled and maintained online and hardcopy procedural information with standards, inventory and repair best practices.
- Maintained data security through regular virus tests and installation of protective software.
- Performed routine maintenance, software updates and replaced computers as necessary, according to outlined budget.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with staff from other departments to evaluate technology needs and provide appropriate support.
- Diagnosed and troubleshot hardware, software and network issues.
ICT Trainer
Multipurpose Vocational Institute
08.2017 - 01.2018
- Deliver engaging and informative training sessions on various ICT topics.
- Help troubleshoot technical issues that may arise during training sessions.
- Familiarize participants with various ICT tools, software applications, and platforms. like Microsoft office suite, Encarta, etc.
- setting up the computer lab computers and networks
- routine maintenance of printers and computers
Education
Diploma - Information Technology
Victoria University
Kampala 09.2023
CCNA - Networks
Victoria University
Kampala 03.2023
Linux - Linux Basics
Livewire Cyber School
Nakawa2019
U.A.C.E -
Excel High School
Mukono2019
U.C.E -
Excel High School
Mukono2017
P.L.E -
Kigulu Hill Primary School
Iganga2013
Skills
- Communication skills and Collaboration
- Troubleshooting and Problem-Solving
- System Administration
- Networking
- IT support
- Computer maintenance
- Hardware & software troubleshooting
- knowledge of Hotel Management system & POS
Certification
- System Administration (On going)
- CCNA
- Introduction to Cybersecurity
Languages
Luganda
Native language
English
Advanced
C1
Timeline
IT Officer
Nican Resort Hotel
09.2023 - Current
Intern
Mantra Technologies
02.2023 - 04.2023
Technical Support Engineer
Proswift Technologies
09.2022 - 11.2022
Lab Technician
Multipurpose Vocational Institute
11.2019 - 12.2019
ICT Trainer
Multipurpose Vocational Institute
08.2017 - 01.2018
Diploma - Information Technology
Victoria University
CCNA - Networks
Victoria University
Linux - Linux Basics
Livewire Cyber School
U.A.C.E -
Excel High School
U.C.E -
Excel High School
P.L.E -
Kigulu Hill Primary School
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