Ismael Kigozi
Software Engineer
Kampala
Summary
I have successfully delivered and supported software solutions throughout the course of my five years as a software engineer. I also oversaw the creation, implementation, and upkeep of mobile banking and payment systems. My contributions include expanding the number of payment channels, doubling revenues through payment aggregation, reducing turnaround time by 50% through the use of a workflow tool, and accelerating data collecting procedures by 100% using API analysis. I have enhanced property management, increased revenue for banks, billers, and third-party suppliers, and made it possible for vendors' systems to seamlessly integrate with telecom's mobile money payment systems.
Overview
8
8
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work History
Network Support Supervisor
InTouch Uganda Limited
09.2023 - Current
Product Manager - KumusoftPay
Kumusoft Solutions Limited
02.2023 - 08.2023
- Revolutionized the administration of Savings and Cooperative Organizations by developing the Savings and Cooperative Organizations payments platform expanding payment channels resulting in 50% revenue enhancement through consolidation of payments via USSD, banks and mobile money.
Project Manager & Business Support Officer
Pegasus Technologies Limited
09.2020 - 01.2023
- Increased payment channels and boosted revenues 200% by aggregating payments for DStv and GOtv using the Multichoice USSD short code, banks, and third-party vendors
- Slashed turnaround time for actioning directives from government ministries, departments, and agencies to Stanbic Bank 50% by implementing the E-Cash workflow tool, a component of the E-Cash system used to transfer instructions from government ministries, departments, and agencies to Stanbic Bank
- Streamlined the data collection process 100% by analyzing and establishing requirements for data sharing APIs for the Financial Intelligence Authority (FIA)
- Amplified revenue for the bank and billers 80% and enabled government ministries, departments and agencies access cash allotted to them through the Ministry of Finance by revamping the bank digital systems and enabling payments to be made to multiple billers
- Boosted revenue collection 80% and simplified property administration by developing the rent collection and property management system
- Improved revenue for third-party vendors 100% and enabled collections and payouts to be made to and from beneficiaries by integrating vendor systems into telecom's mobile money payments systems.
IT Support Specialist
Peak Bandwidth Technologies
10.2019 - 06.2020
- Bolstered user management, resource allocation, resource management and access 80% by upgrading the Active Directory for Nakasero Hospital as a member of a four-person cross-functional team
- Minimized turnaround time, improved service delivery for employees and patients 90% by deploying the Hospital Information Management System
- Lessened network latency issues and boosted network connectivity 60% by optimizing the network infrastructure and installing wireless access points as a part of a four-person IT team
- Promoted knowledge transfer within the IT team 100% by authoring documentation for the Hospital Information Systems.
IT Officer - Volunteer
Kampala Capital City Authority
06.2019
- Refined network connectivity, access to shared resources and trimmed network connectivity challenges 70% by revamping the network infrastructure at City Hall, KCCA as a part of a cross-functional IT team
- Eliminated manual processes and grew service delivery at City Hall 70% by authoring project documentation for the KCCA E- Citie system enhancements.
Assistant IT Officer
Bifriens Investments Limited
03.2016 - 05.2018
- Alleviated resource, personnel and student management and raised revenue collection 80% by analyzing and documenting requirements for the school management system as a member of the project team
- Maximized revenue collection and abridged school administration tasks 80% by authoring documentation to guide school staff on how to utilize school administration software as a part of the project team.
Education
No Degree - Cloud Computing
Huawei ICT Academy
04.2001 - 04.2020
HCIA - Routing & Switching Certificate - undefined
Huawei ICT Academy
Bachelor of Science in Software Engineering - undefined
Makerere University
Skills
Network Monitoring Tools
undefinedReferences
- Mr. Nelson Joshua Mandela, Business Development Manager, Pegasus Technologies Limited, +256 789 078692
- Mr. Leonard Walekula, Kampala Capital City Authority, +256 775 980871
- Dr. Swaib Kyanda, Head of Department, Networks, College of Computing & Information Sciences Makerere University, +256 755 464468
Projects
Ministry of Water & Environment E-Billing System for Umbrella Water Authorities, Supported and enhanced the E-Billing System used by the Umbrella Water Authorities across the country. This system enables the Umbrella Water Authorities to capture readings and carry out billing of their customers. This system also enables them to collect mobile money and bank payments from the customers. Conducted User Acceptance Tests and provided training sessions for the users. Data Collection and Data Sharing Application Programming Interface (API) for the Financial Intelligence Authority (FIA), Gathered requirements and designed an API for the Financial Intelligence Authority to collect and share data from FIA reporting organizations. Enabled data sharing between FIA and other organizations. Worked as a member of the team at Pegasus Technologies. E-Cash Platform for the Accountant General's Office - Ministry of Finance, Supported and improved the E-Cash platform utilized by the Ministry of Finance and other government ministries, departments, and agencies in collaboration with Stanbic Bank Uganda. Enabled government MDAs to pay beneficiaries via mobile money and banks. Conducted User Acceptance Tests for enhancements and ensured compliance with requirements. Pegpay Over the Counter (OTC) Platform for Stanbic Bank Uganda, Supported and improved the Pegpay OTC Platform utilized by Stanbic Bank Uganda. Enabled customers to pay for various services over the counter at any branch of the bank. Conducted User Acceptance Tests for enhancements and provided training sessions for users. Payments Aggregation Services for Multichoice Uganda, Launched the USSD short code payments aggregation services for Multichoice Uganda. Enabled users to pay for DStv and GOtv using a USSD short code. Conducted User Acceptance Tests to ensure compliance with specifications. DStv and GOtv Payments Aggregation Services for DFCU Bank, Launched the DStv and GOtv payments aggregation systems for DFCU Bank. Enabled DFCU Bank clients to pay for DStv and GOtv services. Conducted User Acceptance Tests to ensure compliance with specifications. Rent Collection and Property Management Platform, Created and implemented the Rent Collection and Property Management system. Enabled landlords to obtain payments from tenants using bank and mobile money channels. Conducted User Acceptance Tests and ensured compliance with requirements. Mobile Money & Bulk SMS Aggregation Services for Kilembe Investments Limited (KIL), Supported and improved the Bulk SMS Aggregation and Mobile Money Services for Kilembe Investments Limited. Enabled power utility company customers to make payments using mobile money and banks. Conducted User Acceptance Tests and provided user support. Bill Payments Aggregation Services for Third-Party Vendors, Launched bill payment aggregation systems for multiple vendors, including Wave, WayaMoney, Vortex, and others. Enabled clients of these vendors to pay their bills for services like UMEME, NWSC, DStv, and GOtv through them. Conducted User Acceptance Tests to ensure compliance with specifications. Mobile Money Aggregation Services for Third-Party Vendors, Launched mobile money payments aggregation services for various vendors, including Wave, WayaMoney, Kommute, and others. Enabled customers of these vendors to pay with mobile money. Conducted User Acceptance Tests to ensure compliance with specifications. PCI-DSS Recertification for Pegasus Technologies, Completed the PCI-DSS recertification for Pegasus Technologies. Ensured compliance with Payment Card Industry's security guidelines. Updated regulations and requirements accordingly. Merchant Payments Solution for Pegasus Technologies Vendors, Provided merchant payments services for Pegasus Technologies vendors. Enabled retailers to accept payments from customers using cards and mobile money. Ensured compliance with requirements. KumusoftPay Payments Aggregation Platform, Developed and rolled out the KumusoftPay Payments Aggregation system. Enabled SACCOs and microlending organizations to collect payments from members via mobile money and bank payments channels. Conducted requirements gathering, scoping, analysis, and User Acceptance Tests.
Disclaimer
I, Ismael Kigozi, I hereby attest that all of the information provided on this form is true and accurate. No information has been voluntarily kept from you, which could work against me.
Certification
HCIA Cloud Computing
Timeline
Network Support Supervisor
InTouch Uganda Limited
09.2023 - Current
Product Manager - KumusoftPay
Kumusoft Solutions Limited
02.2023 - 08.2023
Project Manager & Business Support Officer
Pegasus Technologies Limited
09.2020 - 01.2023
IT Support Specialist
Peak Bandwidth Technologies
10.2019 - 06.2020
IT Officer - Volunteer
Kampala Capital City Authority
06.2019
Assistant IT Officer
Bifriens Investments Limited
03.2016 - 05.2018
No Degree - Cloud Computing
Huawei ICT Academy
04.2001 - 04.2020
HCIA - Routing & Switching Certificate - undefined
Huawei ICT Academy
Bachelor of Science in Software Engineering - undefined
Makerere University
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