Ismail Masaba
Marketer
Kampala,102
Summary
Highly Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Account Manager - Jesa Diary Farm
Treasure Communications Limited
Kampala, 102
04.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
- Identified key entry points to enhance market penetration and maximize returns.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
Key Account Manager - UBL
Tradco Services Limited
03.2023 - 03.2024
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
- Expanded key account base by identifying and cultivating new business opportunities.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
Marketing and Sales Lead
Track 24 Uganda Limited
07.2019 - 03.2023
- Increased brand visibility by implementing strategic marketing campaigns and sales initiatives.
- Managed a high-performing marketing team to execute successful product launches and promotional events.
- Created comprehensive sales training programs, empowering team members to excel in their roles and contribute to company growth.
- Revamped social media strategy with engaging content that led to an increase in followership and overall brand awareness.
- Improved customer retention rates, fostering strong relationships through personalized interactions.
- Optimized sales processes with streamlined customer relationship management strategies.
- Enhanced digital presence with the creation of compelling content, driving website traffic and online engagement.
- Conducted market research to identify trends, opportunities, and competitive landscape insights for informed decisionmaking.
- Implemented data-driven decision-making processes, analyzing metrics to refine marketing efforts and drive results.
- Expanded market share by identifying and targeting untapped consumer segments with tailored messaging.
- Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
- Managed sales promotions and marketing strategies on major social media sites.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Analyzed sales and marketing data for improved strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
National Sales Operations Officer
Multichoice ,DSTV Uganda Limited
05.2017 - 07.2019
- Managed cross-functional teams for successful completion of projects within budget and timeline constraints.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Liaised between departments including HR, Marketing and Finance ensuring smooth communication and collaboration.
- Collaborated with sales and marketing teams to develop strategies for driving revenue growth.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Mentored junior team members, fostering professional development and enhancing overall team performance.
- Coordinated logistics planning, optimizing supply chain efficiency and minimizing delays in product delivery.
- Implemented inventory control systems, reducing discrepancies and ensuring accurate stock levels.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Verified compliance with best business practices throughout organization.
- Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Optimized business processes to foster operational efficiency.
Education
Master of Science - Marketing
Makerere University
Kampala Uganda 08.2023 - Current
BBA - Marketing
Makerere University
Kampala, Uganda 08.2013 - 11.2016
Skills
Timeline
Account Manager - Jesa Diary Farm
Treasure Communications Limited
04.2024 - Current
Master of Science - Marketing
Makerere University
08.2023 - Current
Key Account Manager - UBL
Tradco Services Limited
03.2023 - 03.2024
Marketing and Sales Lead
Track 24 Uganda Limited
07.2019 - 03.2023
National Sales Operations Officer
Multichoice ,DSTV Uganda Limited
05.2017 - 07.2019
BBA - Marketing
Makerere University
08.2013 - 11.2016
Similar Profiles
Christine MuriithiChristine Muriithi
Sales Merchandiser at TREASURE COMMUNICATIONSSales Merchandiser at TREASURE COMMUNICATIONS
Kay WinikereiKay Winikerei
Administrative Assistant at Trading treasure LimitedAdministrative Assistant at Trading treasure Limited
SAM KAR KI NGSAM KAR KI NG
China Operation Manager at Treasure Success International LimitedChina Operation Manager at Treasure Success International Limited