Summary
Overview
Work History
Education
Skills
References
Disclaimer
Certification
Timeline
Generic

Jackson Ernest Kasozi

Kampala

Summary

Results-driven IT professional with over 4 years of hands-on experience in network operations, system/application administration, and technical support. Skilled in maintaining and supporting computer systems with a strong grasp of networking technologies and best practices. Proficient in Windows Server 2019, Active Directory, Microsoft 365, Azure, and IT management. Experienced in administering IT infrastructure, IT services, and providing technical support both on-site and remotely. Trained in Cybersecurity, Risk management, Network Security, Network defense, and Data Management, with practical knowledge of data protection protocols. Known for attention to detail, strong problem-solving skills, and the ability to perform under pressure. Reliable, solution-oriented, and committed to delivering efficient and secure IT systems that support business continuity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Country IT Officer

Alight Uganda Program (Former American Refugee Committee)
02.2024 - Current
  • Providing technical support on IT services, Networks and Systems both remotely and on-site.
  • Preparing all relevant Service performance reports; weekly, and monthly status reports on service levels through the service desk system.
  • Maintaining, tracking, updating, and securing IT inventory for optimal management.
  • Monitoring, securing, maintaining, and optimizing network infrastructure and connectivity.
  • Performing and managing Data backups.
  • Managing and administering Microsoft 365 for the country Program office.
  • Managing and administering Travel Authorization Request System (TAR) for the country office.
  • Enforcing software licensing controls for all software/application used within the organization to ensure that the organization is not exposed to litigation through software piracy.
  • Maintaining and Managing the Logistics Information Management System (LIMS) in asset and inventory register.
  • Preparing incident reports on losses, damage and theft of assets, corresponding Police Reports, file copies for internal records and escalating incidences.
  • Managing service providers and IT service level agreements.
  • Monitoring performance of service providers to ensure continual service improvement.
  • Performing any duties assigned by the Global IT team and Logistics & Supply Chain Coordinator.
  • Planning, coordinating and implementing network security measures to protect data, software and hardware of the sites.
  • Achievements
  • Migrated on-premises server data to the cloud successfully thus reducing costs, enhanced scalability, accessibility, improved security, and ensured business continuity.
  • Implemented a proactive maintenance schedule, reducing future repair needs.
  • Resolved IT infrastructure issues, minimizing disruptions to organization activities
  • Trained staff on digital tools, improving program delivery.
  • Successfully managed over 264 IT assets for the Country Program Office, ensuring 98% inventory accuracy and optimal resource allocation.
  • Achieving 98% SLA compliance by effectively coordinating with service providers, ensuring timely resolutions, and enhancing overall service quality.
  • Enhanced cybersecurity measures, protecting sensitive data from breaches.
  • Upgraded network and supervised microwave technology at seven remote offices, enhancing network connectivity, communication reliability, and operational efficiency
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Oversaw IT department operations and training.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

IT Officer

Bugadde SACCO
01.2023 - 01.2024
  • Providing 1st and 2nd Level support to end-users both remotely and on-site, Provide Core Banking Support, Configure, manage and Monitor Agency Banking system, manage all branches Network devices, perform Monthly maintenance, administer user permission and account (AD) preform hardware/software installing, configuration and troubleshoots, Prepare all relevant Service and Agency performance reports; daily, weekly, and monthly status reports on service levels. Perform monthly Data restorations tests for Service Desk system and perform DR tests for IT System.
  • Achievements
  • Monitored and troubleshot network issues to minimize downtime for End user’s networks.
  • Successfully configured New 12 Agents onto Bugadde’s Agency Banking system to optimize performance for customer satisfaction and revenue generation for the SACCO.
  • Improved the performance and the reliability of the computer systems and local area network in the working space and engineered productivity.
  • Resolved over 60+ daily End user support incidents, provided time and effective assistance.
  • Proposed the implementation and usage of service desk ticketing system to improve quality of IT services.
  • Performed monthly Data restorations tests for Service Desk system successfully.
  • Carried out regular customer satisfaction surveys to gather feedback from clients about proper planning and decision-making.
  • I participated in incident response and incident management processes and provided more effective means for incident management in the institution.
  • Conducted training to End users to create awareness on how to secure institution’s system and network.
  • Monitored daily Agent system usage statistics to minimize downtime.

IT Administrator

Couriemate (Yamaha)
02.2020 - 12.2022
  • Conducting regular servicing and maintenance of IT equipment, managing Layer 2 switch and router, Manage Network Security, identifying, modifying, installing and testing software applications, monitoring and maintaining computer systems to ensure seamless operations, performing back up, provide system implementation and assistant to the staffs. My other duties included installing, configuring computer hardware/software, networks, printers and scanners, providing Support of E-Commerce site, troubleshoot hardware/Software system and perform backup and General ICT administration.
  • Achievements
  • Performed monthly Data restorations tests for Service Desk System.
  • Performed disaster recovery tests for Delivery management system and Service Desk system successfully.
  • Conducted the Risk Assessment and Vulnerability scanning of company's system and network.
  • Conducted the installation and configuration of company's infrastructure and rollout of information management system within network. This led to easy synchronization of data from all departments in real time for the sales and operation department, which is utilized to analyze and aid in decision making across networks.
  • Administered and maintained delivery Management system, Networks, Hardware/Software, Back-ups which improved company IT infrastructure thus, alleviating staff manual work force to digitalized work environment by 80%.
  • Made recommendations regarding information technology infrastructure overhauls.

IT Officer

Next Generation Technology (NGX)
02.2017 - 02.2020
  • Monitoring and maintaining the computer systems and networks (both LAN and WLAN), installing and configuring computer systems, being first point of call for all IT issues, manage layer 2 switch and router, diagnosing hardware and software faults, solving technical and applications problems.
  • Achievements
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Configured hardware, devices and software to set up workstations for employees.
  • Provide supervisory support to interns which has enhanced and doubled software development within operation hence helping them improve on their skills as well.
  • Delivered network technology training to junior team members and end-users, enhancing knowledge base and team productivity.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
  • Helped streamline repair processes and update procedures for support action consistency.

Data Officer (Temp)

Uganda National Roads Authority (UNRA)
03.2017 - 07.2017
  • Designing and implementing safety measures and controls, Training Enumerators Busega-Mpigi highway project, Supervisor Enumerators Busega-Mpigi highway project, carry out data validation, Assessment of collected data to ensure data quality, Update database, monitoring and managing network activities to identify vulnerable points.
  • Achievements
  • Maintained an excellent attendance record, consistently arriving to work on time.
  • Managed identification, protection and use of data assets.
  • Formulated and conducted security awareness programs to enhance knowledge on detection of fraud and laundering. This alleviated threats and ensured timely reporting of any anomalies observed by end users before materializing into incidents.
  • Designed an IT Manual to ensure compliance of policies and coordinated IT-Team to remediate findings from Gap Assessment.

Education

BSc. - IT AND COMPUTING

Kyambogo University
12.2016

UGANDA ADVANCED CERTIFICATE OF EDUCATION - undefined

Kawempe Royal College
12.2012

UGANDA CERTIFICATE OF EDUCATION - undefined

Paul Mukasa Secondary School
12.2010

Skills

  • My SQL Knowledge
  • IT vendor management
  • Virtualization technologies
  • IT asset management
  • IT compliance
  • IT change management
  • Network administration
  • IT service management
  • Technical troubleshooting
  • Virtualization
  • Cybersecurity best practices
  • Change management
  • Information confidentiality
  • Team collaboration
  • Documentation and reporting
  • IT resource use
  • Operating system management
  • Documentation management
  • Technical leadership
  • BYOD program administration
  • Technical support oversight
  • IT Infrastructure management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • System/Application Administration
  • Network Administration
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Disaster recovery
  • ITIL framework
  • IT budgeting
  • IT governance
  • IT risk management
  • Interpersonal skills
  • Network security
  • Technical support

References

Ochenge, Raphael, Manager IT, otaala22@gmail.com, +256 775831562, Next Generation Technology (NGX)

Disclaimer

I, the undersigned, certify that to the best of my knowledge and belief, this data correctly describes me, my qualifications, and experience. Signed, Ernest J. Kasozi

Certification

  • CISA - Certified Information Systems Auditor
  • Certified ISC2 Cybersecurity
  • IT Service management Certificate
  • CCNA-Cisco Certified Network Associate
  • Network Security
  • Network Defense
  • Linux Essentials
  • CompTIA A+ training
  • Certified in Risk and Information Systems Control (CRISC) training

Timeline

Country IT Officer

Alight Uganda Program (Former American Refugee Committee)
02.2024 - Current

IT Officer

Bugadde SACCO
01.2023 - 01.2024

IT Administrator

Couriemate (Yamaha)
02.2020 - 12.2022

Data Officer (Temp)

Uganda National Roads Authority (UNRA)
03.2017 - 07.2017

IT Officer

Next Generation Technology (NGX)
02.2017 - 02.2020

UGANDA ADVANCED CERTIFICATE OF EDUCATION - undefined

Kawempe Royal College

UGANDA CERTIFICATE OF EDUCATION - undefined

Paul Mukasa Secondary School

BSc. - IT AND COMPUTING

Kyambogo University

Similar Profiles

CREATE PROFILE
Jackson Ernest Kasozi