Jackson Tukamushaba
Kakumiro District,
Summary
Experienced with customer relationship management, financial advising, and cross-selling banking products. Utilizes in-depth knowledge of financial services to meet client needs and enhance satisfaction. Track record of adapting to evolving customer requirements and maintaining high levels of client trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Banker Officer
Katweyombeke Savings and Credit Co-Operative
Kakumiro, Uganda
01.2025 - Current
- Maintained compliance with bank policies and regulations while executing various financial transactions for some corporate customers such as schools and other financial institutions.
- Generated new company products by conducting thorough financial needs assessments and using the Know your Customer policies and offering solutions to the clients
- Cross-sold bank products and services to meet customer needs and provide various options to access bank products for instance developing mobile banking platforms.
Bank Branch Manager
Katweyombeke Savings And Credit Co-Operative
Kakumiro District, Uganda
12.2023 - Current
- Managing daily branch operations for optimal efficiency and performance, resolving customer complaints and giving feed back resulting in improved customer experiences.
- Maintaining confidentiality of customer information and bank records to prevent mishandling of data and potential fraud.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions by conducting daily, weekly and monthly staff meetings that improved overall branch operations.
- Promoted savings culture among the clients through giving incentives to best savers that helped me register a significant rise in the company membership.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch ensuring internal controls are followed and also installed very strong banking software to enhance financial security.
- Conducted various financial literacy trainings to company clients that has helped me increase the Loan Portfolio,and register a great improvement in loan repayment and utilization.
Credit Officer
Katweyombeke Savings and Co-Operative
Kakumiro District, Uganda
05.2021 - 11.2023
- Ensured timely loan disbursements to clients resulting efficient utilization of the loans which increased our customer royalty.
- Mobilized big loan clients that helped me increase company loan portfolio and also help me hit my monthly disbursement targets.
- Ensured my loan repayment rate would keep above 95% monthly since i would conduct very detailed loan appraisals, conduct customer credit awareness trainings hence minimizing cases of default. This helped me to be ranked the best credit officer of the year 2022 winning the employee of the year award.
Education
Bachelor’s Degree - Commerce
Makerere University
Kampala, district05-2021
Uganda advanced certificate - Education
Mandela secondary school
Hoima, district01.2015
Skills
- Branch marketing, i have done this through various mediapaltforms, religious institutions and Business community which improved our competitive advantage
- Good Communication and customer care skills that has increased our customer royalty
- Leadership skills, where by i head an institution with current membership of 6000 people and 25 Staff( Employees)
- Evidence gathering, this has helped me to improve loan repayement rate b and mitigating the risk of default
- Public speaking skills These skills helped me sell the company names since i have been the official communicator who represented the company on most occasions
- Attention to detail, this has greatly helped me make best decisions that helped the company increase its profitability
Accomplishments
- Achieved a 1000 new members target in one year by introducing good savings products and introducing incentives for new members.
- Have maintained a loan repayment rate of not less than 95% for the three consecutive years.
- Documented and resolved customer complaints and provided feedback which led to increased customer royalty.
Certification
Employee of the year award 2022
Best innovative employee award 2024
Personal Information
- Profession: Financial Consultant and Economist.
- Title: Bank Branch Manager
- Gender: Male
- Nationality: Ugandan
- Marital Status: Single
Timeline
Personal Banker Officer
Katweyombeke Savings and Credit Co-Operative
01.2025 - Current
Bank Branch Manager
Katweyombeke Savings And Credit Co-Operative
12.2023 - Current
Credit Officer
Katweyombeke Savings and Co-Operative
05.2021 - 11.2023
Uganda advanced certificate - Education
Mandela secondary school
Bachelor’s Degree - Commerce
Makerere University