Summary
Overview
Work History
Education
Skills
Certification
Publications
Training
NETWORK/CIVIL SOCIETY ENGAGEMENT (APART FROM WORK EXPERIENCE)
Timeline
Generic

Jacqueline Twemanye

Kampala

Summary

I am an experienced Communications Officer skilled in enhancing organizational communication, both internally and externally, through consistent, and strategic communication to advance organizational mission and maintain a positive image and brand. My expertise includes content creation and management, media relations, website administration, digital and social media management. I have successfully coordinated the development and dissemination of numerous articles, publications, and advocacy materials, and built strong relationships with stakeholders and media. Additionally, I am skilled at resource mobilization, stakeholder engagement, public relations, and capacity building, ensuring high-quality, consistent, and impactful communication across all channels.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Communications Officer

Center for Health, Human rights and Development (CEHURD)
01.2019 - Current
  • Company Overview: https://www.cehurd.org/
  • My main tasks and responsibilities include: Developing content for institutional visibility and growth including Newsletters, Analytics reports, institutional advocacy messaging/activities, disseminating publicity materials, Creative thinking, Analytical skills, enthusiastic skills, Video development, editing and You-Tube Uploads, Photography, Editorial skills, Website Management, and knowledge of desktop publishing software (InDesign/Photoshop/Canva), collaborative, communications skills
  • I have worked in the communications department interacting closely with fifty (50) staff members, ensuring consistency to institutional messaging, to achieve this, I ran a weekly campaign sharing a section of CEHURD’s communication strategy. Branding and frequency in posting accurate information on the institutional social media platforms. Achieved significant social media growth and engagements.
  • I have effectively integrated advocacy messaging into trending news topics, covering areas such as Intimate Partner Violence (IPV), Menstrual hygiene, SGBV, teenage pregnancies, maternal health
  • Created and disseminated impact-driven content, amplifying CEHURD’s presence locally, regionally, and globally leading to CEHURD’s X Page to be added to added to Africa Health Law’s priority tweets showing CEHURD as a key player in its communication on health law, policy and rights.
  • I have successfully coordinated the development, review, upload and popularization of over 50 institutional articles and publications on organizational work.
  • When I developed over 50 messages and communicated and provided visibility for over 30 organisational activities on both Facebook and Twitter CEHURD social media pages, I also went ahead and developed quotes reports for those activities.
  • When I edited content and uploaded twenty-three (23) blogs and 14 publications to the CEHURD website, this spoke to my role of Content development and management which I did through coordinating stories and articles on organizational work and experiences.
  • Regular updates on Health-related issues both local and international some of which inform our advocacy

Executive Assistant

Center for Health, Human rights and Development (CEHURD)
03.2019 - 06.2019
  • Company Overview: https://www.cehurd.org/
  • My main tasks and responsibilities included: Working closely with the Executive Director (ED) to ensure their day-to-day operations run smoothly. This included managing the Director’s calendar, scheduling meetings and supporting follow-ups on key organizational priorities.
  • I coordinated communication between the ED and other teams or partners, helping to keep things organized, timely, and aligned with CEHURD’s mission.

Administrative Assistant

Little Cranes Montessori Kindergarten
01.2014 - 01.2018
  • Company Overview: http://www.littlecranesmontessori.net/
  • Editing and typing reports, procurement of attractive and stimulating range of equipment, activities and displays, participating in school wide activities, perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the School.
  • As an administrative assistant, I supervised twenty (20) staff members on effective implementation as per the school’s expectations such as submission of termly reports on time, punctuality, effective usage of school supplies, sufficient attention to pupils, provision of good quality school equipment.

Mini – branch, Manager

Excel Insurance Company Limited
01.2010 - 01.2014
  • Company Overview: https://www.exico.co.ug/
  • My main tasks and responsibilities included, working directly with agents and insurance representatives to boost sales and develop business, processed claims promptly, or credited collections to policyholders' accounts, regularly meeting with company officials to plan and develop methods and procedures to increase sales, lower costs, and obtain greater efficiency, constantly improving and updating procedures and processes to ensure excellent delivery of all insurance services, communicating with the legal department for both contract reviews and any claims assistance they may require, Communicate effectively with customers regarding claim-processing complaints including researching the details of the complaint and solving it in the most appropriate manner.
  • As a branch manager I supervised branch assistants and reviewed activity reports to ensure that the branch assistants have achieved sales quotas, I reviewed insurance policies for accuracy and coverage, efficiently maintained the registers and client database, approved requisitions for stationery and other needed items.

Education

Bachelor's Degree - Industrial and organizational psychology

Makerere University
01.2008

Skills

  • Project Planning & Design: Conducting needs assessments, stakeholder analysis, developing project charters, logic models, and SMART goals
  • Project Execution & Monitoring: Creating work breakdown structures, managing timelines, budgets, risks, and scope changes
  • Monitoring & Evaluation (M&E): Designing M&E plans, tracking progress with indicators, and analyzing data for continuous improvement
  • Team Leadership & Communication: Leading diverse teams, managing conflicts, fostering collaboration, and developing effective communication plans
  • Cultural Competence: Working effectively across cultures and adapting to diverse global health contexts
  • Strategic & Adaptive Management: Problem-solving, adapting plans to changing conditions, and ensuring project sustainability and transition
  • Multicultural communications
  • Corporate communications
  • Information gathering and analysis
  • Social media marketing
  • Crisis communications
  • Social media monitoring
  • Digital communications
  • Communication management
  • Brand image alignment
  • Social media management
  • Web content creation
  • Adobe systems creative cloud
  • Teamwork
  • Time management
  • Reliability
  • Excellent communication
  • Organizational skills
  • Creative thinking
  • Effective communication
  • Adaptability and flexibility

Certification

  • August 2009 – October 2009 Certificate of Proficiency Insurance Training and Education Trust – Nairobi, Kenya
  • Health Insurance, Fundamentals of insurance practice. General insurance practice
  • August 2012 Training on Basic first Aid AAR Healthcare (U) Ltd, Kampala - Uganda
  • First Aid awareness, Occupational health and safety. Basic life support skills

Publications

  • The fight against obstetric fistula in Uganda; Progress made but challenges remain - by Jacqueline Twemanye
  • Hepatitis can't wait for Covid-19 to go - by Jacqueline Twemanye
  • The power of community voices in governance and social accountability - by implementing officers Jacqueline Twemanye, Ruth Ajalo and Christopher Ogwang

Training

  • 2019 Digital Storytelling Training CEHURD, LOOM Nepal, and Dance4life
  • Skills Acquired;
  • Digital storytelling as a tool for advocacy in sexual and reproductive health and rights (SRHR).
  • Acquired skills in multimedia content creation, including video production, audio recording, and photography, to craft authentic personal narratives.
  • Developed competencies in interviewing, storytelling techniques, and using digital media to amplify youth voices and influence policy and social change.
  • Engaged in collaborative learning with organizations specializing in health rights, youth empowerment, and creative advocacy.
  • Applied storytelling to raise awareness, challenge social norms, and promote gender equality and sexual rights, aligned with LOOM Nepal’s feminist advocacy approach using personal narratives for social transformation.
  • LOOM Nepal, a Nepalese organization based in South Asia, that uses storytelling as a tool for advocacy, research, and empowerment, particularly around social norms, gender equality, and sexual rights They leverage the power of personal narratives to raise awareness, foster dialogue, and drive change.
  • Https://youtu.be/zNLHKRfaVNI?feature=shared

NETWORK/CIVIL SOCIETY ENGAGEMENT (APART FROM WORK EXPERIENCE)

  • 2020 - 2022 Development Initiative for Northern Uganda
  • Communication and visibility contact person for the Legal empowerment and social accountability (LESA) action.
  • Brief description of network/civil society organisation: The Development Initiative for Northern Uganda (DINU) is a Government of Uganda programme supported by the European Union (EU) and supervised by Office of the Prime Minister (OPM), in Kampala - Uganda. DINU is a multi-sectoral programme aimed at improving livelihoods in 41 districts in the five sub-regions of Acholi, Karamoja, Lango, Teso and West Nile for a duration of six years (2017-2023).
  • Brief description of one main achievement you accomplished within the network/organisation; I recorded a video documentary with voices from community representatives and district stake holders show casing the journey and impact of the DINU-LESA action, to be used as a reference and advocacy tool on good governance and social accountability.
  • 2021 – 2022 Community of Practitioners on Accountability and Social Action in Health (COPASAH)
  • Regional communications focal person
  • Brief description of network/civil society organisation This network seeks to nurture, strengthen, and promote collective knowledge, skills, and capacity of community-oriented organisations and health activists - primarily from Africa, Asia, and Latin America - working in the field of accountability and social action in health. The aim is to promote active citizenship to make health systems responsive, equitable, and people-centred.
  • Brief description of one main achievement i accomplished within the network/organisation I participated in developing a communicational diagnosis to improve the communication strategy and website for the COPASAH network, this aimed at providing the basis to continue strengthening the network institutionally.

Timeline

Executive Assistant

Center for Health, Human rights and Development (CEHURD)
03.2019 - 06.2019

Communications Officer

Center for Health, Human rights and Development (CEHURD)
01.2019 - Current

Administrative Assistant

Little Cranes Montessori Kindergarten
01.2014 - 01.2018

Mini – branch, Manager

Excel Insurance Company Limited
01.2010 - 01.2014

Bachelor's Degree - Industrial and organizational psychology

Makerere University
Jacqueline Twemanye