NETWORK/CIVIL SOCIETY ENGAGEMENT (APART FROM WORK EXPERIENCE)
Timeline
Jacqueline Twemanye
Kampala
Summary
I am an experienced Communications Officer skilled in enhancing organizational communication, both internally and externally, through consistent, and strategic communication to advance organizational mission and maintain a positive image and brand. My expertise includes content creation and management, media relations, website administration, digital and social media management. I have successfully coordinated the development and dissemination of numerous articles, publications, and advocacy materials, and built strong relationships with stakeholders and media. Additionally, I am skilled at resource mobilization, stakeholder engagement, public relations, and capacity building, ensuring high-quality, consistent, and impactful communication across all channels.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Communications Officer
Center for Health, Human rights and Development (CEHURD)
01.2019 - Current
Company Overview: https://www.cehurd.org/
My main tasks and responsibilities include: Developing content for institutional visibility and growth including Newsletters, Analytics reports, institutional advocacy messaging/activities, disseminating publicity materials, Creative thinking, Analytical skills, enthusiastic skills, Video development, editing and You-Tube Uploads, Photography, Editorial skills, Website Management, and knowledge of desktop publishing software (InDesign/Photoshop/Canva), collaborative, communications skills
I have worked in the communications department interacting closely with fifty (50) staff members, ensuring consistency to institutional messaging, to achieve this, I ran a weekly campaign sharing a section of CEHURD’s communication strategy. Branding and frequency in posting accurate information on the institutional social media platforms. Achieved significant social media growth and engagements.
I have effectively integrated advocacy messaging into trending news topics, covering areas such as Intimate Partner Violence (IPV), Menstrual hygiene, SGBV, teenage pregnancies, maternal health
Created and disseminated impact-driven content, amplifying CEHURD’s presence locally, regionally, and globally leading to CEHURD’s X Page to be added to added to Africa Health Law’s priority tweets showing CEHURD as a key player in its communication on health law, policy and rights.
I have successfully coordinated the development, review, upload and popularization of over 50 institutional articles and publications on organizational work.
When I developed over 50 messages and communicated and provided visibility for over 30 organisational activities on both Facebook and Twitter CEHURD social media pages, I also went ahead and developed quotes reports for those activities.
When I edited content and uploaded twenty-three (23) blogs and 14 publications to the CEHURD website, this spoke to my role of Content development and management which I did through coordinating stories and articles on organizational work and experiences.
Regular updates on Health-related issues both local and international some of which inform our advocacy
Executive Assistant
Center for Health, Human rights and Development (CEHURD)
03.2019 - 06.2019
Company Overview: https://www.cehurd.org/
My main tasks and responsibilities included: Working closely with the Executive Director (ED) to ensure their day-to-day operations run smoothly. This included managing the Director’s calendar, scheduling meetings and supporting follow-ups on key organizational priorities.
I coordinated communication between the ED and other teams or partners, helping to keep things organized, timely, and aligned with CEHURD’s mission.
Administrative Assistant
Little Cranes Montessori Kindergarten
01.2014 - 01.2018
Company Overview: http://www.littlecranesmontessori.net/
Editing and typing reports, procurement of attractive and stimulating range of equipment, activities and displays, participating in school wide activities, perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the School.
As an administrative assistant, I supervised twenty (20) staff members on effective implementation as per the school’s expectations such as submission of termly reports on time, punctuality, effective usage of school supplies, sufficient attention to pupils, provision of good quality school equipment.
Mini – branch, Manager
Excel Insurance Company Limited
01.2010 - 01.2014
Company Overview: https://www.exico.co.ug/
My main tasks and responsibilities included, working directly with agents and insurance representatives to boost sales and develop business, processed claims promptly, or credited collections to policyholders' accounts, regularly meeting with company officials to plan and develop methods and procedures to increase sales, lower costs, and obtain greater efficiency, constantly improving and updating procedures and processes to ensure excellent delivery of all insurance services, communicating with the legal department for both contract reviews and any claims assistance they may require, Communicate effectively with customers regarding claim-processing complaints including researching the details of the complaint and solving it in the most appropriate manner.
As a branch manager I supervised branch assistants and reviewed activity reports to ensure that the branch assistants have achieved sales quotas, I reviewed insurance policies for accuracy and coverage, efficiently maintained the registers and client database, approved requisitions for stationery and other needed items.
Education
Bachelor's Degree - Industrial and organizational psychology
Project Execution & Monitoring: Creating work breakdown structures, managing timelines, budgets, risks, and scope changes
Monitoring & Evaluation (M&E): Designing M&E plans, tracking progress with indicators, and analyzing data for continuous improvement
Team Leadership & Communication: Leading diverse teams, managing conflicts, fostering collaboration, and developing effective communication plans
Cultural Competence: Working effectively across cultures and adapting to diverse global health contexts
Strategic & Adaptive Management: Problem-solving, adapting plans to changing conditions, and ensuring project sustainability and transition
Multicultural communications
Corporate communications
Information gathering and analysis
Social media marketing
Crisis communications
Social media monitoring
Digital communications
Communication management
Brand image alignment
Social media management
Web content creation
Adobe systems creative cloud
Teamwork
Time management
Reliability
Excellent communication
Organizational skills
Creative thinking
Effective communication
Adaptability and flexibility
Certification
August 2009 – October 2009 Certificate of Proficiency Insurance Training and Education Trust – Nairobi, Kenya
Health Insurance, Fundamentals of insurance practice. General insurance practice
August 2012 Training on Basic first Aid AAR Healthcare (U) Ltd, Kampala - Uganda
First Aid awareness, Occupational health and safety. Basic life support skills
Publications
The fight against obstetric fistula in Uganda; Progress made but challenges remain - by Jacqueline Twemanye
Hepatitis can't wait for Covid-19 to go - by Jacqueline Twemanye
The power of community voices in governance and social accountability - by implementing officers Jacqueline Twemanye, Ruth Ajalo and Christopher Ogwang
Training
2019 Digital Storytelling Training CEHURD, LOOM Nepal, and Dance4life
Skills Acquired;
Digital storytelling as a tool for advocacy in sexual and reproductive health and rights (SRHR).
Acquired skills in multimedia content creation, including video production, audio recording, and photography, to craft authentic personal narratives.
Developed competencies in interviewing, storytelling techniques, and using digital media to amplify youth voices and influence policy and social change.
Engaged in collaborative learning with organizations specializing in health rights, youth empowerment, and creative advocacy.
Applied storytelling to raise awareness, challenge social norms, and promote gender equality and sexual rights, aligned with LOOM Nepal’s feminist advocacy approach using personal narratives for social transformation.
LOOM Nepal, a Nepalese organization based in South Asia, that uses storytelling as a tool for advocacy, research, and empowerment, particularly around social norms, gender equality, and sexual rights They leverage the power of personal narratives to raise awareness, foster dialogue, and drive change.
Https://youtu.be/zNLHKRfaVNI?feature=shared
NETWORK/CIVIL SOCIETY ENGAGEMENT (APART FROM WORK EXPERIENCE)
2020 - 2022 Development Initiative for Northern Uganda
Communication and visibility contact person for the Legal empowerment and social accountability (LESA) action.
Brief description of network/civil society organisation: The Development Initiative for Northern Uganda (DINU) is a Government of Uganda programme supported by the European Union (EU) and supervised by Office of the Prime Minister (OPM), in Kampala - Uganda. DINU is a multi-sectoral programme aimed at improving livelihoods in 41 districts in the five sub-regions of Acholi, Karamoja, Lango, Teso and West Nile for a duration of six years (2017-2023).
Brief description of one main achievement you accomplished within the network/organisation; I recorded a video documentary with voices from community representatives and district stake holders show casing the journey and impact of the DINU-LESA action, to be used as a reference and advocacy tool on good governance and social accountability.
2021 – 2022 Community of Practitioners on Accountability and Social Action in Health (COPASAH)
Regional communications focal person
Brief description of network/civil society organisation This network seeks to nurture, strengthen, and promote collective knowledge, skills, and capacity of community-oriented organisations and health activists - primarily from Africa, Asia, and Latin America - working in the field of accountability and social action in health. The aim is to promote active citizenship to make health systems responsive, equitable, and people-centred.
Brief description of one main achievement i accomplished within the network/organisation I participated in developing a communicational diagnosis to improve the communication strategy and website for the COPASAH network, this aimed at providing the basis to continue strengthening the network institutionally.
Timeline
Executive Assistant
Center for Health, Human rights and Development (CEHURD)
03.2019 - 06.2019
Communications Officer
Center for Health, Human rights and Development (CEHURD)
01.2019 - Current
Administrative Assistant
Little Cranes Montessori Kindergarten
01.2014 - 01.2018
Mini – branch, Manager
Excel Insurance Company Limited
01.2010 - 01.2014
Bachelor's Degree - Industrial and organizational psychology
Program Officer- Strategic Litigation at Center for Health Human Rights and Development (CEHURD)Program Officer- Strategic Litigation at Center for Health Human Rights and Development (CEHURD)
Executive Director at Great Lakes Initiative for Human Rights and Development (GLIHD)Executive Director at Great Lakes Initiative for Human Rights and Development (GLIHD)