James KINYERA

Manage freight forwarding operations, coordinating shipment booking, customs clearance, and final delivery.

• Lead staff development initiatives to ensure team competency in operational processes.
• Optimize operational processes to improve efficiency and minimize costs.
• Achieve high customer satisfaction levels by ensuring timely service delivery.
• Ensure compliance with industry regulations and standards throughout operations.
• Support financial performance by meeting budgetary goals and objectives.
• Secure competitive rates through effective negotiation with carriers and vendors.
• Track key performance indicators (KPIs) while reporting on operational achievements.

Developed and executed operational plans aligned with corporate goals and tactical objectives.

• Oversaw freight forwarding operations, including shipping instructions, documentation, and customer communications.
• Managed resources effectively to enhance operational efficiency and effectiveness.
• Identified and implemented process improvements to boost efficiency and reduce costs.
• Ensured compliance with all relevant regulations and industry standards.
• Supervised operational team, focusing on hiring, training, and performance management.

Maintained clear communication with team members, customers, and stakeholders.

• Negotiated competitive rates with shipping lines and service providers to optimize profitability.

Responded to customer inquiries via phone, email, and in-person, providing shipping information.

• Established and maintained strong customer relationships by delivering exceptional service.
• Identified cross-selling and up-selling opportunities to enhance revenue potential.
• Processed customer bookings with accurate data entry communicated to relevant parties.

Tracked shipments and provided timely updates to customers regarding status changes.

• Prepared and reviewed essential shipping documentation, including bills of lading and invoices.
• Resolved customer complaints efficiently, ensuring high levels of satisfaction.
• Collected customer feedback to drive improvements in services and processes.

Prepared and verified shipping documents, packing lists, and related paperwork.

• Maintained accurate records of inventory, shipments, and logistics data using software systems.
• Organized administrative files for easy access and retrieval.
• Performed clerical duties including typing, proofreading, and editing documents.
• Coordinated with carriers and internal teams to ensure timely shipment of goods.

Processed and tracked orders to guarantee accurate billing and on-time delivery.

• Analyzed shipping data to identify trends for operational optimization.
• Responded to customer inquiries and resolved issues efficiently.

Tracked and managed inventory levels to prevent stockouts and overstocking.

• Utilized inventory management systems for accurate monitoring of stock levels.
• Oversaw warehousing operations, including goods storage, handling, and processing.
• Planned and coordinated product distribution to ensure timely delivery.
• Selected efficient transportation modes while coordinating with providers for punctual deliveries.
• Negotiated transportation contracts to secure favorable rates and terms.
• Developed strategies to optimize logistics costs and eliminate inefficiencies.
• Supervised logistics staff, providing training and fostering team motivation.

• Processed and reviewed export ocean and air bookings for efficient operations.
• Tracked air and ocean freight from booking through delivery at destination.
• Handled export shipments, ensuring smooth transition from bookings to billing.
• Submitted documentation to steamship lines in a timely manner.
• Maintained close communication with manager and team members for project updates.
• Collaborated with clients and overseas agents to resolve issues promptly.
• Advised manager regarding export problems and irregularities for swift resolution.
• Performed additional tasks as assigned by manager to support operations.

Coordinated container movement through efficient scheduling, shipment booking, and logistics provider collaboration.

• Tracked container status using advanced technology to monitor progress and mitigate potential delays.
• Oversaw safe and efficient loading, unloading, and movement of containers throughout operations.
• Implemented strategies to prevent damage or loss of containers during transit and storage.
• Ensured compliance with regulations for container movements, customs requirements, and safety standards.

Managed preparation of critical documentation for shipments, including bills of lading and customs declarations.

• Maintained accurate records related to container movements, facilitating audits and inspections as needed.
• Communicated effectively with stakeholders, including suppliers and customers, to resolve issues and provide updates.