Summary
Work History
Education
Skills
Accomplishments
References
Software
Work Availability
Affiliations
Work Preference
Languages
Interests
Timeline
Generic
JAMES NTAYI

JAMES NTAYI

Kampala

Summary

Results-driven management professional with over a decade of experience in IT operations, product management, organizational development, and team building across diverse industries. Skilled in planning, coordinating, and executing successful production strategies. Demonstrated expertise in driving operational efficiency and optimizing performance to achieve business objectives. Proven track record of delivering exceptional results through effective leadership and collaboration with cross-functional teams.

Work History

Operations Manager

Kernelbyte Limited
Kampala, Bukoto
8 2023 - Current
  • Led initiatives for process improvement
  • implemented policies and standard operating procedures.
  • managed quality, customer service, and logistics, planned delivery routing and promotional initiatives.
  • collaborated on long-term strategic planning, conducted cost analysis for projects.
  • Ensured positive customer experiences through quality assurance practices.
  • Assessed employee development needs.
  • supervised day-to-day workflow to maximize productivity, and provided leadership and mentoring to newly hired employees in various company programs
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed Excellent communication skills, both verbal and written.

Enterprise Engineer

Kernelbyte Limited
Kampala, Bukoto
01.2023 - 08.2023
  • Configured, maintained, and troubleshot network infrastructure, installed operating systems on physical and virtual servers.
  • Generated detailed reports on data analysis and potential solutions.
  • Researched emerging technologies for improvements, provided on-site technical support post-implementation.
  • Suggested product upgrades to managers, designed solutions aligned with business objectives and industry standards.
  • Created technical documentation, conducted training on enterprise system administration and assessed operations for cost-effective processes and lean manufacturing principles
  • Streamlined infrastructure management with the development of custom automation tools and scripts.
  • Developed training materials and facilitated workshops for team members to enhance their skills and knowledge in key areas of enterprise engineering.
  • Reduced downtime during critical incidents by developing comprehensive disaster recovery plans and conducting regular tests to ensure effectiveness.
  • Provided technical support to end-users, resolving complex issues in a timely manner while maintaining high customer satisfaction ratings.
  • Enhanced security measures by conducting regular vulnerability assessments and implementing necessary patches.

Business Development Executive

Fintech Group
Kampala, Kampala
08.2022 - 01.2023
  • Recommended products and services based on customer needs and assisted in creating promotional materials.
  • Iidentified industry trends and market conditions.
  • Analyzed competitor activities for strategic insights.
  • Utilized diverse channels for lead identification.
  • Collaborated with marketing teams for effective lead generation.
  • Cultivated and maintained client relationships.
  • Gathered feedback for upselling opportunities.
  • Executed sales strategies, collaborated on business development plans aligned with company strategy, attended events for networking, and pursued strategic partnerships
  • Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.

Information Systems Security and Infrastructure Consultant

Fintech Group
Kampala, Kampala
02.2019 - 08.2022
  • Ensured the optimal functioning of all systems.
  • Researched network technology trends for improvement suggestions.
  • Automated routine tasks for increased efficiency and cost reduction.
  • Conducted troubleshooting across various platforms, coordinated vendor resources for installations/upgrades.
  • Performed scheduled maintenance during non-peak hours, identified areas for improvement in customer IT environments.
  • Ensured compliance with industry standards.
  • Successfully executed server overhauls for both wired and wireless networks ahead of schedule, and maintained networks in alignment with company SLAs to meet client specifications
  • I spear headed the repair and maintenance of POS, EDC Card printer, Zebra card printers, to mention but a few
  • Spearheaded cloud migration projects, ensuring seamless transitions with minimal disruption to business functions.
  • Standardized processes for deploying new systems or updates, increasing efficiency while maintaining consistency throughout the organization''s infrastructure.
  • Increased network reliability by upgrading hardware components and updating software applications accordingly.
  • Mentored junior team members in best practices for managing IT infrastructure projects while fostering an environment of continuous learning and growth.

Communications Fellow

Good Samaritan Sponsorship Project
Fort Portal, Busoro
01.2012 - 01.2020
  • I managed relationships with key partners, donors, and community stakeholders, ensuring effective communication and collaboration to support project goals
  • I developed and edited compelling content for various communication channels, including reports, newsletters, and social media, enhancing the project's visibility and impact
  • My role involved creating and implementing strategic communication plans to promote project initiatives and engage target audiences effectively
  • I supported the organization and execution of community events, donor meetings, and public presentations, contributing to the successful promotion of project objectives
  • I prepared detailed reports and presentations on project progress and impact for internal and external stakeholders, ensuring transparency and accountability
  • Acting as a liaison between the project and media outlets, I drafted press releases and managed media inquiries, enhancing public relations and project exposure
  • In addition, I ensured consistent messaging and branding across all communication materials, aligning with the project's mission and values
  • I assisted in monitoring compliance with donor requirements and project guidelines, including documentation and reporting
  • My role also involved assessing and documenting the impact of communication strategies and activities, providing insights for continuous improvement
  • Finally, I supported the development of communication skills among team members and local partners, contributing to the overall effectiveness of the project's outreach efforts

Team leader, Technical Support

Zk Software East Africa
Kampala | Nairobi | Mombasa | Kigali
03.2015 - 01.2019
  • Trained end-users to enhance system proficiency.
  • Managed budgeting responsibilities including expense forecasting and tracking.
  • Efficiently identified customer needs, resolved customer complaints while maintaining high service levels.
  • Coordinated team activities and delegated tasks for project efficiency.
  • Assigned projects based on team members' expertise.
  • Managed Nairobi clients and addressed their issues directly.
  • Maintained client databases with utmost confidentiality, and handled day-to-day support calls from clients
  • Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Education

Bachelors of Science - Computer Science

Cavendish University
Uganda

Sophos Firewall Certified Engineer V20.0 (ET80) -

Sophos
Online
09.2024 - 10.2024

Fundamentals of professional Audio Visual Solutions -

ProAV East Africa

Matrix Ip Video Surveillance Associate - CCTV

Matrix Comsec
India
01.2023 - 01.2023

Cyber Risk Management -

The Uganda Institute Of Banking & Financial Services
Uganda

Entrust Certifications for printer repair - undefined

Entrust

Certified ARCA CTS Engineer - Ceque Scanners

Fincom Technologies
Nairobi Kenya
07.2021 - 08.2021

NEWPOS certified Technician -

NEWPOS

Network Security Expert 1 - undefined

Fortinet

Network Security Expert 2 - undefined

Fortinet

Skills

Microsoft NAV Dynamics

Accomplishments

  • Coordinated the establishment of the National Teleradiology Center, overseeing its setup to serve 14 regional referral hospitals.
  • Oversaw the support and repair of Entrust ATM card printers for banks while at Fintech Group.
  • Supported and repaired POS machines for Agency banking supporting over 13 banks in Uganda while at Fintech Group.
  • Boosted sales as the major revenue stream was POS devices which I was handling.
  • Led a DHL project in Kenya, overseeing the installation of three food coupon machines.
  • Led a project at Vision Group, overseeing the enrolling of over 1200 staff cards to match the new biometric system.

References

  • Mrs. Priscilla Mutanda, Projects Team Leader, Fintech group, pkemigisha@fintech-group.com, +256 782 539 030
  • Mr. Joseph Mutasaaga, Business Development Manager, National Drug Authority, +256 777 014 562
  • Mr. Allan Turinawe, Director, Zk Software East Africa, allan@zksoftware.co.ug, +256 780 598 117

Software

Microsoft suite

Matrix Comsec

ZK Software suite

Power Bi

Zoho books

Microsoft Projects

Many others

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • ICTAU

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany Culture

Languages

English
Bilingual or Proficient (C2)
Luganda
Bilingual or Proficient (C2)
Runyakitara
Bilingual or Proficient (C2)

Interests

Leaning new tech trends

Timeline

Sophos Firewall Certified Engineer V20.0 (ET80) -

Sophos
09.2024 - 10.2024

Matrix Ip Video Surveillance Associate - CCTV

Matrix Comsec
01.2023 - 01.2023

Enterprise Engineer

Kernelbyte Limited
01.2023 - 08.2023

Business Development Executive

Fintech Group
08.2022 - 01.2023

Certified ARCA CTS Engineer - Ceque Scanners

Fincom Technologies
07.2021 - 08.2021

Information Systems Security and Infrastructure Consultant

Fintech Group
02.2019 - 08.2022

Team leader, Technical Support

Zk Software East Africa
03.2015 - 01.2019

Communications Fellow

Good Samaritan Sponsorship Project
01.2012 - 01.2020

Entrust Certifications for printer repair - undefined

Entrust

Network Security Expert 1 - undefined

Fortinet

Network Security Expert 2 - undefined

Fortinet

Operations Manager

Kernelbyte Limited
8 2023 - Current

Bachelors of Science - Computer Science

Cavendish University

Fundamentals of professional Audio Visual Solutions -

ProAV East Africa

Cyber Risk Management -

The Uganda Institute Of Banking & Financial Services

NEWPOS certified Technician -

NEWPOS

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JAMES NTAYI