MuleSoft Anypoint Platform
James Ssemujju
Software Engineer
Kampala
Summary
Experienced Software Engineer skilled in driving growth through strategic integration initiatives. Proven track record in optimizing operational efficiency, fostering relationships, and enhancing employee productivity. Strong leadership and communication abilities dedicated to fostering innovation and growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Business Development Lead
Quicket Uganda
12.2022 - Current
- Collaborated with cross-functional teams to align integration solutions with client requirements and industry trends, leading to an increase in product adoption rates.
- Served as the primary technical support contact for clients, resulting in a reduction in integration process time and an increase in overall client satisfaction metrics.
- Delivered innovative and customized integration solutions that addressed clients' unique business challenges, resulting in an increase in client-reported value realization.
- Developed and executed strategies that resulted in an increase in revenue from new business acquired through strategic connectivity with external systems, including event organizers' databases and marketing tools.
- Identified and secured new business opportunities and partnerships, contributing to an increase in revenue growth and market expansion.
- Engaged with clients to understand their business needs and objectives, leading to the implementation of tailored connectivity solutions that resulted in an increase in client satisfaction ratings.
- Built strong relationships with clients, resulting in an improvement in client retention rates and driving measurable mutual success.
- Conducted market research and analysis that led to the identification of emerging trends, customer needs, and competitive landscapes, informing business development strategies and product roadmaps that contributed to an increase in market share.
- Maintained regular communication with clients, resulting in a decrease in customer churn rates and improved alignment of product enhancements with client needs.
- Documented client feedback, integration processes, and success stories, leading to an increase in client testimonials and case studies showcasing Quicket's value proposition.
- Monitored the performance of integration solutions and client satisfaction metrics, identifying opportunities for optimization and improvement that led to an increase in overall client satisfaction ratings.
- Collaborated with product development teams to prioritize feature enhancements and new integrations based on market demand and client feedback, ensuring Quicket remains at the forefront of the industry and driving an increase in product innovation.
Distribution Supervisor
Wave Transfer Limited
09.2021 - 11.2022
- Generated new sales and increased revenue by convincing High business senders using excellent sales techniques
- Oversaw and optimized work of 30 sales representatives working on a project that targeted high business senders using mobile money
- Used smart client management abilities to ensure continuous and repeat client retention
- Helped grow company revenue by 15% through effective upselling to current customer accounts
- Used client data, analytics, market trends and industry insights to effectively communicate value to new clients
- Continuously met monthly sales targets by quickly identifying and driving new business opportunities
- Ensured clients maintained a clear understanding of pricing structure and new initiatives by updating them promptly on changes when needed
- Leveraged industry expertise and extensive network to develop relationships with strategic clients in key markets
- Obtained an extensive network of contacts to identify opportunities and acquire new clients
- Independently and successfully managed full sales cycle, from lead qualification, prospecting, pitching and close
- Proactively asked for customer feedback to obtain vital information needed to improve processes and business operations
- Carried out timely competitor research to analyse activity and identify strategies to use to company's advantage
- Conducted market research to determine target client trends, buying activity and analyse sales opportunities.
Sales & Operations Associate
Quicket Uganda
09.2020 - 08.2021
- Standardised job tasks and trained junior team members on the events-industry best practices and standards
- Produced monthly events reports using advanced Excel spreadsheet functions
- Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Entered client information into the quicket events database quickly and with minimal errors
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and client demands
- Oversaw and optimized work of 30 support staff performing high-quality access management work
Customer Service Executive
PostBank Ug Ltd
6 2020 - 8 2020
- Engaged with customers to identify their needs and offer appropriate recommendations.
- Cultivated customer relationships through consultative sales techniques to meet individual sales objectives.
- Retained clients and obtained referrals by promptly resolving complaints, adding value, and improving service quality.
- Surpassed revenue projections and growth targets by planning and coordinating product sales.
- Achieved sales targets by closing significant deals.
- Scheduled appointments, monitored satisfaction levels, and presented opportunities for additional purchases.
- Demonstrated product features and benefits to drive sales.
Prepared and delivered renewal proposals and quotes to enhance customer retention. - Handled a high volume of inbound calls while maintaining professionalism and ensuring timely issue resolution.
Participated in ongoing product development training.
Data Entry Clerk
PostBank Ug Ltd
08.2015 - 04.2016
- Managed large volumes of customer data with precision and efficiency, ensuring accurate entry into the system.
- Played a pivotal role in the coordination of sales events and meetings, meticulously preparing materials and optimizing spatial arrangements for enhanced effectiveness.
- Spearheaded the cultivation of sales leads through proactive engagement with existing customers, leveraging strong communication skills to nurture valuable relationships.
- Demonstrated exceptional speed and accuracy in data entry tasks, consistently achieving a throughput of up to 200 entries per day, showcasing a commitment to productivity and quality.
- Acted as a frontline resolver for escalated customer issues, swiftly reaching out to address concerns and reactivate dormant accounts, fostering customer loyalty and retention.
- Instrumental in driving business growth by contributing to the acquisition of 500 new customers, significantly bolstering team revenue and market presence.
- Delivered outstanding customer service throughout the account management lifecycle, providing comprehensive support and guidance to clients during account initiation and reactivation processes.
- Played a pivotal role in revenue generation, inputting sales data totaling over 30,000,000 Ugx, underscoring a strong contribution to the company's financial objectives.
Education
Bachelor's Degree - Software Engineering
Makerere University
Kampala 08.2015 - 01.2019
Skills
Business process improvement
Professional Referees
Available upon request
Accomplishments
- Spearheaded partnerships with key technology vendors, enhancing Quicket's integration capabilities and market competitiveness.
- Led cross-functional teams to develop innovative integration solutions, resulting in a 30% increase in client adoption and satisfaction.
- Resolved complex technical challenges, ensuring minimal disruption to Quicket's operations and maintaining high customer satisfaction levels.
Additional Information
- Fluent in English and proficient in Luganda.
- Active volunteer as a donor and advisor at Tooro Babies Home.
Software
Oracle Fusion Middleware
Microsoft Azure API Management
Oracle Database
Wireshark
Trello
Zoho CRM
Confluence
Hobbies
- Leadership Development Workshops
- Professional Networking Events
- Mentorship and Coaching
- Community Service and Volunteering
- Team Sports or Group Activities
- Photography and Capturing Outdoor Adventures
- Traveling to Explore New Cultures and Perspectives
- Attending Outdoor Music Concerts or Events
Timeline
Business Development Lead
Quicket Uganda
12.2022 - Current
Distribution Supervisor
Wave Transfer Limited
09.2021 - 11.2022
Sales & Operations Associate
Quicket Uganda
09.2020 - 08.2021
Bachelor's Degree - Software Engineering
Makerere University
08.2015 - 01.2019
Data Entry Clerk
PostBank Ug Ltd
08.2015 - 04.2016
Customer Service Executive
PostBank Ug Ltd
6 2020 - 8 2020
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