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JAMES WAFULA
IT Engineer | Systems
Kampala
Summary
Results-oriented IT Engineer with over 10 years in web application development, database management, and IT infrastructure. Delivered innovative solutions that improve service delivery, while excelling in application support, cybersecurity, and project management. Demonstrated ability to solve complex problems and enhance operational efficiency through effective collaboration.
Overview
16
16
years of professional experience
Work History
Senior ICT Officer - Systems,Networks & Security
Government of Uganda - Uganda AIDS Commission
Kampala
01.2021 - Current
- Initiated development and monitored implementation of ICT policies, regulations, and guidelines for government.
- Ensured the security and confidentiality of sensitive information.
- Ensured confidentiality, security, and reliability of e-government information systems.
- Managed execution of ICT roadmap to enhance operational efficiencies and strategic decision-making.
- Planned investments in ICT infrastructure upgrades and network setups at headquarters and zonal offices.
- Implemented new technologies to enhance workplace productivity levels.
- Coordinated revisions and developed ICT policy strategies and operational manuals.
- Led training and development programs to enhance team skills and performance.
- Conducted capacity-building programs for staff and partners on ICT policy, equipment, and applications.
- Regularly updated upper management on progress of current initiatives during meetings, ensuring alignment with organizational goals.
- Analyzed key performance indicators to identify effective strategies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Developed and maintained relationships with key clients and stakeholders.
- Analyzed data on HIV/AIDS trends to inform policy recommendations and interventions.
Founder
Wafysec Technologies U limited
Kampala
08.2016 - Current
- Developed and implemented a comprehensive business plan to launch the company.
- Established strategic vision and direction for innovative technology solutions.
- Led cross-functional teams in developing software products and services.
- Executed corporate decisions shaping organizational direction and priorities.
- Managed overall operations and resources to enhance efficiency and effectiveness.
- Implemented process improvements to streamline operations and increase efficiency.
- Cultivated partnerships with stakeholders to enhance business opportunities.
- Managed client relationships, enhancing satisfaction and aligning solutions with needs.
- Guided market research initiatives to identify emerging trends and demands.
- Developed strategies for scaling business operations, targeting domestic and international markets.
- Negotiated contracts with vendors and suppliers for optimal pricing structure.
- Conducted ongoing competitive analysis to inform strategic decisions and maintain competitive advantage.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
- Represented company as public face, strengthening brand visibility and trust.
CMS & Web Developer
Freelancer
Kampala
01.2010 - Current
- Developed responsive websites and web applications for clients, utilizing latest technologies and frameworks to meet diverse needs.
- Designed websites, portals, and large-scale web applications for multiple clients.
- Implemented content management systems to streamline website updates for clients.
- Integrated third-party APIs, improving functionality and enhancing user experience across client platforms.
- Utilized AJAX and JSON to enhance website interactivity and improve user experience.
- Built a React.js front-end application to interface with shopping list REST API.
- Developed a comprehensive web application to help users manage their shopping lists in Python, Flask, HTML, CSS, and Bootstrap.
- Collaborated with clients to gather project requirements and design specifications.
- Gathered, defined and translated client requirements into product stories and actionable tasks.
- Collaborated with users to gather feedback on UX design and improve user experience.
- Conducted regular website maintenance and troubleshooting for client platforms.
- Monitored website performance and optimized code for speed optimization.
- Debugged client-side issues related to web development projects.
- Built layouts according to customer parameters using HTML5 and CSS3.
- Collaborated with other developers on coding projects.
- Researched industry trends to ensure websites met current standards and practices.
- Documented code and system architectures, facilitating maintenance and guiding future development efforts.
- Trained junior developers in back-end development best practices.
- Established hosting for each website and completed go-live process by uploading sites to host account.
- Maintained comprehensive documentation of test plans, procedures, and results to ensure clarity in project workflows.
- Created an Android application for effective management of meeting rooms.
- Kept detailed documentation on test plans, procedures and end results.
Network & Systems Support
Uganda Christian University
Kampala
12.2015 - 08.2022
- Configured network devices such as access points, routers, and switches; performed cabling and trucking to extend LAN coverage across organizational facilities.
- Ensuring proper security for both LAN and WAN and other systems through proper configurations of firewalls either at the core router or directly on the servers and systems.
- Network monitoring through various tools like cacti, Nagios, Wireshark, and use of kali Linux for different pen testing. I have also set up firewalls and written various ACLs to ensure security on our network.
- Supported users with IT-related issues, including network troubleshooting and software installation, to facilitate uninterrupted business operations.
- Installed and managed software applications on computers and ICT equipment to ensure optimal performance.
- Coordinated service providers to ensure contract compliance.
- Information systems support & Web application development. I have supported the Webmaster to maintain and develop online information portals for the University.
IT User Support
Uganda Christian University
Kampala
06.2013 - 12.2015
- Liaised with teams and management to maintain business continuity and align IT support with departmental needs.
- Managed software and hardware installations for various IT equipment.
- Carried out Software and hardware installation and troubleshooting on various IT equipment.
- Cross-checked and approved hardware from suppliers, ensuring compliance with policies and service level agreements.
Information Technology Intern
Uganda Christian University
Mukono
03.2012 - 08.2012
- Installed, configured, and maintained computer systems and networks.
- Maintained and repaired computers and provided IT support to enhance user experience.
- Supported end-users with technical issues and resolved troubleshooting procedures to improve system functionality.
- Assisted in maintaining university IT systems and software applications.
- Collaborated with team members on IT projects and system upgrades.
- Monitored server logs to ensure proper functioning of servers and network equipment.
- Updated existing software applications by studying design specifications and performance requirements.
- Documented processes and created user guides for software applications to streamline user onboarding.
- Provided feedback on user experience to improve IT services offered.
- Database maintenance and management, data entry into the various systems available, networking workstations around the university labs and offices.
Ag. Projects Manager
Disc.ITR Uganda Limited
Kampala
01.2011 - 12.2011
- Provided technical and transaction support to organizational team and advocates in the field.
- Identified and successfully completed projects, aligning outcomes with organizational goals.
- Scheduled and led meetings related to current and upcoming information technology projects.
- Developed and managed work breakdown structures for IT projects.
- Collected and summarized information to create and submit comprehensive status reports, enhancing project visibility.
- Assessed risk factors and developed strategies for response.
- Secured resources and materials for projects by negotiating effectively with project stakeholders.
- Created and executed plans for communication protocol during projects.
Education
Post-Graduate Diploma - Information Security Management
Uganda Management Institute
Kampala03-2025
MBA - Information Technology
Amity University
Utter Pradesh11-2022
Bachelor of Science - Information Technology
Uganda Christian University
Mukono07-2013
Uganda Advanced Certificate of Education - General Studies, Economics, Geography
Mbale Secondary School
Mbale11-2008
Uganda Certificate of Education - Mathematics
Mbale Secondary School
Mbale10-2007
Skills
- Network security
- Cybersecurity tools
- Vulnerability assessment
- Penetration testing
- Application security
- Risk management
- IT infrastructure management
- Cloud computing
- System administration
- Software deployment
- Systems analysis
- Project management
Disclaimer
I the undersigned, to the best of my knowledge and belief declare that the data given above is accurate and correct.
References
- Akello Jackie, Principle Human Resource Officer, Uganda Electricity Transmission Company Limited, Plot No.10, Hannington Rd., Kampala, P.O.Box 7625, jackieakello@gmail.com, +256 752041660 / 0782 427294
- Rev. Canon Dr. Rebecca Margret Nyegenye, Provost, All Saints' Cathedral, Kampala Uganda, Kampala, Uganda, (+256) 414-342-128, +256772464391
Leadership Experience
I have supervised a number of staff in various positions. While working with Uganda Christian University, I led a team of 16 Lab technicians and IT User support officers. I am currently supervising IT assistants. I lead a team of 10 IT Professionals at Wafysec Technologies. I have also been a leader in various institutional groups, and Community associations. I have led people with different cultures and beliefs.
Timeline
Senior ICT Officer - Systems,Networks & Security
Government of Uganda - Uganda AIDS Commission
01.2021 - Current
Founder
Wafysec Technologies U limited
08.2016 - Current
Network & Systems Support
Uganda Christian University
12.2015 - 08.2022
IT User Support
Uganda Christian University
06.2013 - 12.2015
Information Technology Intern
Uganda Christian University
03.2012 - 08.2012
Ag. Projects Manager
Disc.ITR Uganda Limited
01.2011 - 12.2011
CMS & Web Developer
Freelancer
01.2010 - Current
Post-Graduate Diploma - Information Security Management
Uganda Management Institute
MBA - Information Technology
Amity University
Bachelor of Science - Information Technology
Uganda Christian University
Uganda Advanced Certificate of Education - General Studies, Economics, Geography
Mbale Secondary School
Uganda Certificate of Education - Mathematics
Mbale Secondary School