JAMILA MUSIIGE

• Company Overview: Zuku Fiber Internet Service Provider
• Attained a Certificate on GPON Principles and FTTH Introduction (From 7th May 2018 to 12th June 2018) and Using this knowledge, have managed to deliver Fiber to Home service with the aid of GPON(Gigabyte Passive Optical Network) architecture as the most reliable and fastest internet access technology in the world at the moment.
• Managing, maintaining, and repairing IT systems.Diagnosing and repairing internet hardware faults, resolving network issues, and installing and configuring hardware and software for end users.
• Using the GPON(Gigabyte Passive Optical Network) architecture of the FTTH Networks to allow optimization of the number of fibers and network head ends.
• Identifying, investigating and resolving users problems with computer software and hardware. Attending to Field support calls, chats, email, and/or other communication from users with inquiries regarding Hardware(routers, TP Link and other Internet end user devices) configurations, connectivity and similar concerns.
• Zuku Fiber Internet Service Provider

• Collaborating with cross-functional teams to identify and resolve customer issues.
• Resolved customer support tickets within 24 hours, achieving a 100% customer satisfaction rate.
• Delivering technical training to customers, resulting in improved user adoption of products.
• Identified and escalated complex customer issues to the appropriate department for resolution.
• Analyzed customer feedback to identify trends and develop strategies to improve customer service.
• Established a customer reward program that increased customer engagement and loyalty.

• Trained as a production manager and at the same time worked as an operation line manager. I gained experience in Boiler plant operation as well as water treatment at the water treatment plant.
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• Supervised daily production line activities to ensure efficient operations.
• Organized workflow to optimize production efficiency and minimize downtime.
• Assisted in troubleshooting equipment malfunctions or breakdowns in order to minimize downtime.
• Identified process improvement opportunities and implemented changes to improve efficiency and productivity.

• Worked as a maintenance engineer for two months and practiced maintenance scheduling and reporting which earned me a B+ on my grades.
• Maintained accurate records of repairs and service activities for compliance.
• Assisted in the development of maintenance procedures and safety protocols.
• Provided technical support to other team members when needed.
• Conducted regular inspections of facility machinery for signs of wear or damage.

Worked on the effluent treatment plant, under supervision of the water technicians..

• Analyzed production data to identify areas for process improvement.
• Maintained accurate records of all activities related to production engineering.
• Performed root cause analysis on production issues, developed corrective actions, and monitored results.