JEANNE BYAMUGISHA
EXECUTIVE DIRECTOR
Kampala
Summary
I am an accomplished CEO with over 15years working experience. I am well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions in the tourism and hospitality industry. I have an impeccable reputation for resolving problems and improving customer satisfaction.I am also organised, dependable and very successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Chief Executive Officer
Uganda Hotel Owners Association
Kampala, 102
04.2015 - Current
- Identified new revenue generation opportunities (brought in 3 major projects ) to maximise bottom-line profitability.
- Increased membership from 220 to 620 (by end of 2022) through aggressive new market strategies.
- Expeditiously follow-up Uganda Hotel Owners’ Executive Council resolutions.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Represent the Board in affiliate organizations as may be delegated from time to time and building and strengthening the association through campaigns and advocacy
- In addition to the Chair of Executive Council, acted as a spokesperson for the organization.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Undertaking or coordinating research on current trends and other issues in the tourism sector.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Responsible for formulating and implementing the UHOA strategic plan for Hotel sector in Uganda
- Develop policies, procedures, guidelines and operational plans for Executive Council approval.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Accounting officer for UHOA, responsible for revenue collection and budget management.
- Quarterly reports on financial and administrative status of UHOA to the Board.
- Works with development partners on training and capacity building programs for the hotel sector.
- Works with the Uganda Tourism Board on Quality Assurance mandate for grading and classification of the hotels in Uganda.
- Represents UHOA at all national and International conferences and events.
Project Associate
International Organisation for Migration
Kampala, 102
02.2014 - 04.2015
- Set up and managed team meetings.
- Carried out administrative tasks and provided logistical secretarial support to the implementation of the three project’s activities in a timely manner.
- Made all necessary administrative arrangements and facilities for conducting workshops, training sessions, roundtables and meetings
- Drafted correspondence to stakeholders and ensure follow-up
- Assisted the Senior Project Officer in the recruitment of national consultants
- Assisted the Senior Project Officer in coordinating work of consultants and IOM staff to ensure that the project goals and objectives are met.
- Provided programming support in the monitoring and implementation of activities and take follow-up actions (consultants, logistic support, admin/finance, etc.).
- Contributed to the preparation of interim and final reports (technical and administrative/ financial) and other reports on project activities by providing information, preparing tables and drafting selected sections.
- Supervised seven (7) national consultants and one (1) international consultant in the implementation of a labor market needs assessment project with funding from the UN Joint Program on Population.
- Supervised two (2) international consultants in the implementation of a job matching database in Uganda. Am the liaison between the international consultants, IOM and the Ministry of Gender Labor and Social Development (MGLSD).
Consultant - Labour Market Needs Assessment
International Organisation for Migration
Kampala, 102
08.2013 - 01.2014
- Analyzed problematic areas to provide recommendations and solutions.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Contributed to the finalization of the LMNA questionnaire and drafting the letters that were attached to the questionnaire.
- Created a directory of employers to be surveyed.
- Undertook all endeavours required to get the contact data of employers, depurating data and creating a database of employer’s in the sector (in Excel format).
- Carried out the survey in the respective sector (by personal interviews, telephone or e-mail).
- Produced a draft report on the results of the survey in the respective sector following the template provided by an international consultant and under his supervision (depurating data, tabulating of results, with the support of the IOM statistician).
- Contributed to the preparation of sectoral roundtables (contribute to the agenda, contribute to the identification of participants, support in the organization of the conference).
- Made a presentation at the respective sectoral roundtable on the results of the sectoral survey, jointly with the international consultant.
- Drafted a narrative report of the roundtable of the respective sector (reflecting the content of the presentations and discussions).
- Co-presented, with the international consultant, the results of the sectoral LMNA at the stakeholders’ validation workshop.
Executive Secretary and Manager Membership Service
Uganda Hotel Owners Association
Kampala, 102
04.2008 - 08.2013
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- In charge of coordinating all the UHOA member hotel activities in Uganda's tourism industry.
- Executive Secretary to the Board of the Uganda Hotel Owners Association.
- UHOA Board Representative to the General Managers Board.
- Represented the Association at meetings with all stakeholders in the tourism industry. The stakeholders included the Ministry of Tourism, Federation of Uganda Employers, Uganda Tourism Board, Uganda Tourism Association, General Managers Monthly Meetings, Association of the Uganda Tour Operators and many others.
- UHOA - Focal Person on HIV & AIDS to Federation of Uganda Employers (FUE).
- Board Representative to Kyambogo University Curriculum Development Committee.
- UHOA Representative to the Makerere University Business School Committee on Curriculum development and Field Attachment for the Tourism and Hospitality Department.
- UHOA Representative on the Ministry of Tourism Hotel Grading and Classification Committee.
- Organised training workshops, seminars, meetings for member hotels on issues that affect the hotel industry.
- Supervised and ensured professional running of the Secretariat on a daily basis.
- Maintained records of all UHOA member hotels.
- Managed some Human Resource aspects by placing staff with hotels that need their services and managing a database for all staff placements.
- Coordinated and organized all training programs for the Associations’ members and hotel staff.
- Coordinated, facilitated and assisted members of the Association and other stake holders to ensure smooth running of the Secretariat and UHOA programs.
- Managed all finances of the Association including writing salary cheques, handling the office petty cash and receiving all subscription payments made to the association.
- Processed letters and all official communication of the Association.
- Handled arrangements for Executive / Board Meetings and Annual General Meetings.
- Corresponded with external stakeholders to organize and schedule meetings, workshops and training programs.
- Prepared monthly management reports on behalf of the Executive Director.
- Organized and coordinated Board meetings and Annual General Meetings for UHOA Members.
- Represented Executive Director and / or Chairman at Stakeholders meetings
- Coordinated events and worked on ad hoc projects.
- Wrote reports, executive summaries and newsletters.
- Executed basic banking and bookkeeping tasks.
- Took notes and dictation at meetings.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Worked with the Board to initiate new projects and assist in various processes.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Volunteered to help with special projects of varying degrees of complexity.
Business Development Executive
Byamugisha and Partners Tax Consultants
Kampala, 102
02.2005 - 04.2008
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Assistant to the Managing Partner
- Data entry of office work.
- Supervision and ensuring professional running of the firm.
- Organised meetings between the clients and consultants.
- Management of the day to day running of the firm.
- Management of the petty cash fund of the firm.
- Processing letters and official documents of the firm.
- Attend meetings and take minutes as required.
Research Assistant
Capital Radio
Kampala, 102
02.2000 - 09.2000
- Collected research data through experimentation, surveys and leading focus groups.
- Organised and arranged music to be played by the DJ’s.
- Carried out music research both from the internet and public for the radio station.
- Assisted the DJ’s prepare for a show when called upon.
- Any other work as assigned by the Programs Director.
Education
Bachelors of Arts in Tourism Management - Tourism and Hospitality
Makerere University
Kampala, 102 09.2000 - 04.2005
High School Diploma - Arts
GreenHill Academy
Kampala 01.1998 - 12.1999
O Level Certificate - Arts
MaryHill High School
Mbarara, 410 01.1994 - 12.1997
Skills
Corporate leadership
Project Management
Organizational turnaround
Financial Oversight
Financial leadership
Business alliances
Operational leadership
Organizational leadership
Product development and expansion
Staff Management
Process improvements
Strategic planning
Business administration
Market understanding
Accomplishments
- Excellence Service Award as Executive Secretary UHOA in 2013 at the Annual General meeting Held at Fairway Hotel.
- Winner Africa Top 100 Women in Tourism – September 2017 held in Lagos Nigeria.
- Excellence Service Award for Exceptional performance As Executive Director UHOA held at the UHOA Annual General Meeting in 2016, 2019
- Top 40 under 40 in Uganda in 2019.
- Top 20 best performing CEO's in Uganda in 2018 and 2019
Additional Information
- Excellent leadership qualities
- Excellent written and verbal communication skills.
- Excellent team working and interpersonal skills.
- Hardworking and ambitious.
- Strong relationship and building skills.
- Good technical and documentation skills.
- Job conscious and always willing to learn.
- Always willing and ready to take on new challenges.
Timeline
Chief Executive Officer
Uganda Hotel Owners Association
04.2015 - Current
Project Associate
International Organisation for Migration
02.2014 - 04.2015
Consultant - Labour Market Needs Assessment
International Organisation for Migration
08.2013 - 01.2014
Executive Secretary and Manager Membership Service
Uganda Hotel Owners Association
04.2008 - 08.2013
Business Development Executive
Byamugisha and Partners Tax Consultants
02.2005 - 04.2008
Bachelors of Arts in Tourism Management - Tourism and Hospitality
Makerere University
09.2000 - 04.2005
Research Assistant
Capital Radio
02.2000 - 09.2000
High School Diploma - Arts
GreenHill Academy
01.1998 - 12.1999
O Level Certificate - Arts
MaryHill High School
01.1994 - 12.1997
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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