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JENIFFER ZAWEDDE
Industrial Relations Professional
Kampala
Summary
Organized and adaptable Industrial Relations Professional with considerable working experience in various office environments in strategic and competence-based human and employee relations Management and Development. Skilled in working under pressure and excellent time management meaning every task is completed efficiently and to the highest possible standard. Looking forward to making a significant contribution to an institution that offers a genuine opportunity for progression.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Labour Support Officer
Ministry of Gender Labour and Social Development
Kampala
03.2019 - Current
- In this position, my tasks include working with Labour Officers, overseeing smooth operation of administrational clerical tasks assigned by supervisors professionally and promptly, responding to queries and giving relevant information to management, preparing necessary documentation and ensuring follow-up actions, and any administrative tasks required
- Dispute Resolution of Labour Issues that is, handling of complaints from the time they’re reported to the ministry, conciliation, mediation and arbitration
- Handle cases of employee grievances, office harassment complaints and disciplinary actions before they develop into full-blown court cases.
- Receive and handle Workman’s Compensation cases
- Carrying out computations based on assessments made by doctors on LD Forms and ensuring that they are in sync with the Workers’ Compensation Act then giving feedback to employers regarding the same
- Making referrals of cases that had hit deadlock to industrial court
- Educating employees and employers on applicability of labor laws
- Responding to ILO queries
- Inspection of workplaces
- Streamline day-to-day office operations and respond to all requests and queries from disgruntled former employees. This has promoted harmony between our institution and different stakeholders.
- Improve operations through consistent hard work and dedication.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Facilitate effective communication through providing continuous and timely feedback to queries, complaints and general information inquiries in line with Ministry policy
- Schedule and organize board room for meetings and facilitate management with relevant documents hence smooth flow of discussions.
- Manage incoming and outgoing mails to ensure easy accountability and tracking of official correspondences.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Offer friendly and efficient service to customers, handle challenging situations with ease.
Administrative Support Officer
Intabuild East Africa Limited
Entebbe
06.2016 - 02.2019
- While here, my responsibilities included greeting clients, issuing visitor badges, taking phone calls sorting correspondences, attending to clients’ inquiries, ordering office supplies, maintaining the reception area clean and organizing
- Promoted efficiency by ensuring timely availability of information through photocopying and printing for management and other officers
- Administered a database of contacts for clients, employees and senior management. This eliminated time-consuming manual methods of retrieving information, also, coordination of clients was eased and complaints were handled in real-time
- Streamlined day-to-day office operations and responded to all requests for information regarding incoming and outgoing correspondence, this enabled senior managers to focus on high-priority issues to achieve timelines
- Procured office supplies and equipment to maintain optimum inventory availability.
- Provided exceptional support to managers and co-workers which increased overall efficiency by 30%
- Coordinated team events and office activities (staff birthdays) at the best, yet economical locations, thereby saving expenses by 30%
- Preparing and submitting timely activity reports
- Contacting existing and prospective clients about services offered by our company.
- Updated reports, managed accounts and generated reports for company database.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
Administrative Assistant/Cashier
Bronco Furniture Limited
Kampala
02.2012 - 05.2016
- Dealing tactfully with complaints so as to ensure that clients are well served with the best services available for customer satisfaction
- Contacting existing and prospective clients about products offered by the Company.
- Handle orders and deliveries and provide support for sales representatives
- Answer and respond to clients sales needs
- Assist and support sales personnel in achieving sales targets.
- Screened visitors and issued badges to maintain safety and security.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Edited documents to improve accuracy of language, flow and readability.
Education
Post Graduate - Human Resource Management
UMI
Uganda 04.2020 - Current
Bachelor of Criminal Justice -
Nkumba University
Uganda 01.2012 - 01.2015
UACE -
Merryland High School
Uganda 04.2009 - 04.2011
UCE -
Nabisunsa Girl’s School
Uganda 01.2005 - 01.2008
Skills
Industrial RelationsHuman Resource ManagementAlternative Dispute Resolution
Socializing / networking with individuals from different walks of life
Strong communication and interpersonal skillsAbility to work well under pressureCustomer service and support
Emotional support
Human Resource support
Interests
Reading books
Socializing with people rom different walks of life
REFEREES
Mr. Apollo Onzoma
Commissioner /Industrial Relations Ministry of Gender, Labour and Social Development,
aponzom@gmail.com
+256772386211
Mr. Simon Ssekasala
Manager Procurement & Logistics, ICAP at Columbia
simonkiseka@gmail.com
+256 774756429
Miss. Kusemererwa Atuhaire
Manager Compensation and Benefits UBA, Uganda,
kusemererwa.atuhairwe@ubagroup.com
+256 793 690218
Timeline
Post Graduate - Human Resource Management
UMI
04.2020 - Current
Labour Support Officer
Ministry of Gender Labour and Social Development
03.2019 - Current
Administrative Support Officer
Intabuild East Africa Limited
06.2016 - 02.2019
Administrative Assistant/Cashier
Bronco Furniture Limited
02.2012 - 05.2016
Bachelor of Criminal Justice -
Nkumba University
01.2012 - 01.2015
UACE -
Merryland High School
04.2009 - 04.2011
UCE -
Nabisunsa Girl’s School
01.2005 - 01.2008