Jerome Mukunda

• Participated in continuous sector and management meetings to improve by generating suggestions, engaging in problem-solving activities to support teamwork.
• · Provided continuous feedback to supervisor on any challenges in work implementation to be addressed directly with corrective steps/measures if needed.
• Improved case management operations through consistent hard work and dedication.
• Worked within applicable humanitarian standards and SOPs ,standards, policies and regulatory guidelines to promote safe working environment for staff and POCs.
• Learned new language and supervision skills and applied to daily tasks to improve efficiency and productivity.
• Increased POCs satisfaction by resolving GBV related issues.
• Used coordination and planning skills to achieve results according to schedule most notable being 16 DOA.
• Received and processed stock into inventory management system for program support and implementation.
• Exceeded Indicator and event goals through effective task prioritization and great work ethic.
• Developed and maintained courteous and effective working relationships.
• Used Microsoft office and other software tracking and communication tools to create documents and other communications.
• Led GBV sector projects and analyzed data to identify opportunities for improvement.
• Resolved GBV conflicts and negotiated mutually beneficial agreements between parties.
• Maintained energy and enthusiasm in fast-paced environment
• Developed team communications and information for meetings
• Identified issues, analyzed information and provided solutions to problems
• Participated in team-building activities to enhance working relationships
• Created plans and communicated deadlines to complete projects on time
• Resolved problems, improved operations and provided exceptional service
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Prepared variety of different written communications, reports and documents
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Conducted research, gathered information from multiple sources and presented results
• Managed team of employees, overseeing hiring, training and professional growth of employees

• • Supervised overall client services and acted as liaison between clients, caregivers and service providers.
• Created treatment or service plan meeting each client's individualized needs.
• Monitored protection and stabilization of children and families.
• Coordinated discharge of clients with outside healthcare resources and formulated individualized service plans with both long-term and short-term goals.
• Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
• Assessed needs of each client and recommended appropriate services and resources.
• Managed caseload of over 400 GBV and provided behavioral analysis and therapeutic treatment planning for clients while implementing coping skills techniques.
• Maintained high level of client confidentiality, following strict guidelines and recommendations.
• Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
• • Incorporate survivor/client-centered approach in all center activities.
• • Assess knowledge and utilization of health and other services available for survivors of GBV.
• • Create awareness of GBV services in community and facilitate referrals.
• • Ensure updated fling and documentation of Gender-based violence cases in line with GBVIMS and progress v4 tools.

• Support reception center staff in receiving and supporting of over 8000 refugees
• Participate in 50 meetings and orientation for refugees
• Keep Internal Information confidential
• Volunteered with groups and organizations to help make measurable differences for program recipients.
• Completed clerical tasks and office duties to open full-time employees up for more critical work.
• Used strong interpersonal communication skills to convey information to partners and stakeholders.
• Spoke with community organizations to further drive outreach efforts and highlight program successes.
• Organized event schedules and implemented reminder systems.
• Helped program leaders with administrative support duties.
• Responded to questions from customers and community members.

• Directed and coordinated activities of gender projects by delegating 12 subordinates

• Manage FOWODE Field Office.

• Organize and manage FOWODE activities at district level.

• Prepare project/activity narrative and financial reports.

• Participate in fundraising through developing concepts and identifying potential partners.

• Supervise FOWODE resource persons including interns in district.

• Represent FOWODE at district and other stakeholders’ meetings.

• Network and collaborate with local government, other likeminded organizations and partners with goal of advancing gender equality and women’s empowerment.

• Monitored schedules to verify project completion on schedule and within approved cost limitations