Jimmy Awele
Care Assistant
Kampala
Summary
- Experienced care support worker working with persons having physical disabilities and the elderly focused to deliver attentive companionship and care. Firm understanding of accessibility needs and resources and equipped to offer a flexible and adaptable attitude supported by creative problem-solving and emotional intelligence.
- Complete domestic duties, help patients with self-care and hygiene, and provide companionship, proficient in organizing medications, doctor appointments, and personal activities.
Work history
Care Assistant
Akalo Health Center III
Kole, Akalu
2020.11 - 2022.12
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained confidentiality and compliance standards for optimized patient care.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Prepared healthy meals with additional mealtime planning, feeding, and support.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Completed documentation of care, hospital actions, and patient activities for up-to-date client records.
Trainer learning and development
Sama
Kampala, Kawempe
2020.12 - 2023.06
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Identified skills and knowledge gaps, tailoring workshops appropriately.
- Evaluated employee training outcomes to determine job readiness.
- Spearheaded design and delivery of new training approaches and performance management solutions.
- Prepared training materials and supplemental aids to support employee comprehension.
- Coordinated individual training sessions to support new hire orientation and retention.
Customer Care Team Leader
Ison Experiences
Kampala, Not Applicable
2018.11 - 2020.10
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Communicated policy changes and business priorities to streamline office team tasks.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
Customer Support Representative
Ison Experiences
Kampala, Kawempe
2015.07 - 2018.12
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
- Coached and trained team members to increase productivity and growth.
- Established positive relationships with clients by going extra mile to build rapport.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Education
Diploma in Nursing and Patient Care - Healthcare
2023.06 -
Diploma in Caregiving - Healthcare
2023.05 - 2023.06
The Care Certificate - Healthcare
2023.03 - 2023.03
Introduction to Caregiving - Healthcare
2023.01 - 2023.02
Skills
- Confident communicator
- Infection control protocol
- Care plan implementation
- Patient observations
- Elderly care
- Safeguarding knowledge
- Meal preparation
- Housekeeping
- Patient-centered care
- Risk assessments
Timeline
Alison Education Company - Diploma in Nursing and Patient Care, Healthcare
2023.06 -
Alison Education Company - Diploma in Caregiving, Healthcare
2023.05 - 2023.06
CareTution - The Care Certificate, Healthcare
2023.03 - 2023.03
Alison Education Company - Introduction to Caregiving, Healthcare
2023.01 - 2023.02
Trainer learning and development - Sama
2020.12 - 2023.06
Care Assistant - Akalo Health Center III
2020.11 - 2022.12
Customer Care Team Leader - Ison Experiences
2018.11 - 2020.10
Customer Support Representative - Ison Experiences
2015.07 - 2018.12