Jimmy Awele
Care Assistant
Kampala
Summary
- Experienced care support worker working with persons having physical disabilities and the elderly focused to deliver attentive companionship and care. Firm understanding of accessibility needs and resources and equipped to offer a flexible and adaptable attitude supported by creative problem-solving and emotional intelligence.
- Complete domestic duties, help patients with self-care and hygiene, and provide companionship, proficient in organizing medications, doctor appointments, and personal activities.
Work history
Care Assistant
Akalo Health Center III
Kole, Akalu
11.2020 - 12.2022
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained confidentiality and compliance standards for optimized patient care.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Prepared healthy meals with additional mealtime planning, feeding, and support.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Completed documentation of care, hospital actions, and patient activities for up-to-date client records.
Trainer learning and development
Sama
Kampala, Kawempe
12.2020 - 06.2023
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Identified skills and knowledge gaps, tailoring workshops appropriately.
- Evaluated employee training outcomes to determine job readiness.
- Spearheaded design and delivery of new training approaches and performance management solutions.
- Prepared training materials and supplemental aids to support employee comprehension.
- Coordinated individual training sessions to support new hire orientation and retention.
Customer Care Team Leader
Ison Experiences
Kampala, Not Applicable
11.2018 - 10.2020
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Communicated policy changes and business priorities to streamline office team tasks.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
Customer Support Representative
Ison Experiences
Kampala, Kawempe
07.2015 - 12.2018
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
- Coached and trained team members to increase productivity and growth.
- Established positive relationships with clients by going extra mile to build rapport.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Education
Diploma in Nursing and Patient Care - Healthcare
06.2023 -
Diploma in Caregiving - Healthcare
05.2023 - 06.2023
The Care Certificate - Healthcare
03.2023 - 03.2023
Introduction to Caregiving - Healthcare
01.2023 - 02.2023
Skills
- Confident communicator
- Infection control protocol
- Care plan implementation
- Patient observations
- Elderly care
- Safeguarding knowledge
- Meal preparation
- Housekeeping
- Patient-centered care
- Risk assessments
Timeline
Alison Education Company - Diploma in Nursing and Patient Care, Healthcare
06.2023 -
Alison Education Company - Diploma in Caregiving, Healthcare
05.2023 - 06.2023
CareTution - The Care Certificate, Healthcare
03.2023 - 03.2023
Alison Education Company - Introduction to Caregiving, Healthcare
01.2023 - 02.2023
Trainer learning and development - Sama
12.2020 - 06.2023
Care Assistant - Akalo Health Center III
11.2020 - 12.2022
Customer Care Team Leader - Ison Experiences
11.2018 - 10.2020
Customer Support Representative - Ison Experiences
07.2015 - 12.2018
Similar Profiles
KAUTHAR MUHAMMEDKAUTHAR MUHAMMED
General Nurse at NAMAKWEKWE HEALTH CENTRE IIIGeneral Nurse at NAMAKWEKWE HEALTH CENTRE III
Eldris Guerra BenitezEldris Guerra Benitez
3-Year-Olds Teacher at Busy Bees Learning Center III3-Year-Olds Teacher at Busy Bees Learning Center III
Wyonnie FlahertyWyonnie Flaherty
Vice-President of Healthcare Operations at Housing Works Health Services III, Inc.Vice-President of Healthcare Operations at Housing Works Health Services III, Inc.
Jonathan MUGENYI AHMEDJonathan MUGENYI AHMED
FONDATEUR & PDG at HTC-ES Investment LtdFONDATEUR & PDG at HTC-ES Investment Ltd
PROSCOVIA NAMULIPROSCOVIA NAMULI
Room Attendant at Raffles DohaRoom Attendant at Raffles Doha