Microsoft Dynamics (Navision)
Jimmy Muyimbwa
Technical Supervisor, Projects.
Kampala
Summary
An IT professional with extensive Networks, IT Infrastructure Management and Project Management experience. With over 7 years experience in implementing IT systems and giving support to different organizations and business sectors that include; NGO's, Telecoms, Health and Government.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Technical Supervisor - Projects
UltraICT Solutions Limited
Kampala
12.2019 - Current
- Plan and Develop the Project execution plans as per the client’s requirements
- Create and lead a team that will execute the project to completion
- Monitor progress and overall set deadline
- Carry out budgeting, planning and costing for different projects
- Solve issues that arise and ensure stakeholder satisfaction.
- Collaborate with project owners and team members to set ambitious but achievable goals.
IT Support Consultant - Part Time
Global Programs for Reasearch and Training Uganda
Kampala
11.2019 - 03.2022
- Provided IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and fiber.
Data Analyst-MTN IPO Project
Uganda Securities Exchange
Kampala
10.2021 - 12.2021
- Carried out analysis on different share datasets and report to all involved stakeholders.
- Researched and resolved issues regarding integrity of data flow into databases.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Tested data prediction algorithms based on historical data.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Developed tables, views and materialized views using SQL.
IT Consultant- Part Time
Solarwave Uganda Limited
Kampala
01.2019 - 01.2020
- Oversee all IT activities for the organization and it's computer systems
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Maintaining the network infrastructure in good working order.
- Configured and tested Windows Server operating systems with roles features.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
Network Operations Engineer - Field
Roketelkom Uganda Limited
Kampala
09.2017 - 08.2019
- Supervise contractors and sub-contractors to ensure that network infrastructure works are carried out as per specification and within the stipulated project completion lead time
- Come up with solution designs for deployment depending on the client’s requirements
- Supported global network users with connectivity, VPN, and access issues.
- Delivered tier-3 support for co-location, customer backup networks, and ISP services.
- Built servers, upgraded applications, and conducted hardware audits.
IT Consultant - Full Time
URC USAID-Assist Project
Kampala
01.2017 - 09.2017
- Served as the main point of contact on all IT-related matters for Project Uganda offices.
- Planned and coordinated the installation of hardware according to the needs of the Organization
- Input, analyzed and reported on data covering all aspects of procurement operations regarding IT services
- Designed and implemented network security architecture for the organization inclusive of firewalls, proxies, VPN appliances or similar border devises.
- Planned annual IT budgets and activities to be implemented
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
- Performed day-to-day LAN and WAN administration, maintenance and support.
IT Consultant - Part Time
URC USAID-Assist Project
Kampala
09.2014 - 12.2016
- Oversee all help desk activities for the project, manage information technology and computer systems
- Maintain IT standards; develop and conduct trainings on IT systems for the project staff
- Oversee troubleshooting, systems backups, archiving, and disaster recovery.
- Met architecture compatibility and guidelines through effective troubleshooting.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
Service Field Engineer
One…Solutions Limited
Kampala
05.2014 - 12.2016
- Liaison with the Service Operations Center for all technical field related work
- Resolving technical onsite and offsite customer queries
- Main helpdesk contact for IT issues. Resolved 90% of level 1 and level 2 support complaints raised.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Managed maintenance data records and tracked operating information for onsite reference.
- Participate in planning, coordinating and executing scheduled or emergency maintenance activities on the network
- Customer deployments of VoIP solutions, Virtual Servers, Backups and Internet connection
ICT Assistant
Nakasero Hospital Limited
Kampala
05.2012 - 05.2014
- Was responsible for server administration and ensuring they were tuned for optimal performance and maximum uptime
- Providing technical support for problems and conducted troubleshooting
- Ensured that all IT related assets are insured on time
- Install, troubleshoot, repair, and maintain workstations and laptops, printers and copiers as well as toner requests
- Install, maintain, troubleshoot and updated operating systems and user applications at representation and or intervention level.
- Proactively schedule software upgrades and patching
- Maintain local and server based anti-virus software; Removed malware, ransomware and other threats from laptops and desktop systems.
Education
Bachelor of Science - Computer Science
Makerere University
Kampala,Uganda 04.2001 -
Postgraduate Diploma - Monitoring And Evaluation
Uganda Management Institute
Kampala, Uganda 04.2001 -
Certificate - Software Development
Refactory
Muyenga, Kampala 04.2001 -
Certificate - Data Science
Coursera
04.2001 -
Certificate - Data Analysis
Google Analytica
04.2001 -
Skills
Working Knowledge of NGO System policies and Regulations
Servers expertise & management
Technical support & troubleshoots
Network management & security
Microsoft Office 365 proficiency
Microsoft Operating System Management
Database Management
Active Directory & Domain Management
PBX systems & VoIP systems
Accomplishments
- Resolved product issues by 60% through introduction consumer testing at Roketelkom before deployment.
- Completed and delivered morethan 10 projects on time and under budget.
- Collaborated with team of 4 developers in the development of the procurement management system at URC.
- Improved customer satisfaction ratings by 60% by introducing customer followup visits and free assessments.
- Documented and resolved recurring support issues which led to reduced tickets among staff.
- Achieved 80% of user issues by introducing staff tech training for day-to-day user tasks.
Affiliations
- Yali youthmentor
- Member Rotaract Club Kampala South
- Volunteer with the 4040 program
- Member Techy Talkers toastmasters club
- Member Acacia Book club
Additional Information
SHORT COURSE/TRAINING ATTENDED
- What is Data Science? by Coursera
- Digital Skills for Africa by Google Africa
- Fraud Training and Reporting under URC,USAID-Assist
- Data Center Management under One…Solutions Limited
- Linux Administration & Web Development by Code Clinic
- CCNA-Working at Small-Medium Business or ISP by Makerere University
PROGRAMING LANGUAGES
- HTML, CSS
- Javascript, NodeJS, Vuejs, Pug.
- React-Native,
- MySQL, PostgreSQL, MongoDB
Software
QuickBooks, LexisNexis
Cisco Technologies
Icinga, AMS, Network Analyzer
Symantec, McAfee, Kaspersky
Certification
CCNA
Timeline
Data Analyst-MTN IPO Project
Uganda Securities Exchange
10.2021 - 12.2021
Technical Supervisor - Projects
UltraICT Solutions Limited
12.2019 - Current
IT Support Consultant - Part Time
Global Programs for Reasearch and Training Uganda
11.2019 - 03.2022
IT Consultant- Part Time
Solarwave Uganda Limited
01.2019 - 01.2020
Network Operations Engineer - Field
Roketelkom Uganda Limited
09.2017 - 08.2019
IT Consultant - Full Time
URC USAID-Assist Project
01.2017 - 09.2017
IT Consultant - Part Time
URC USAID-Assist Project
09.2014 - 12.2016
Service Field Engineer
One…Solutions Limited
05.2014 - 12.2016
ICT Assistant
Nakasero Hospital Limited
05.2012 - 05.2014
Bachelor of Science - Computer Science
Makerere University
04.2001 -
Postgraduate Diploma - Monitoring And Evaluation
Uganda Management Institute
04.2001 -
Certificate - Software Development
Refactory
04.2001 -
Certificate - Data Science
Coursera
04.2001 -
Certificate - Data Analysis
Google Analytica
04.2001 -