JOEL CHESANG
Summary
- Reliable Fiber Optic Technician skillful in installing fiber optic lines, performing general maintenance and responding to repair requests. Proficient in Fiber Optic power meter, optical spectrum analyzer and OTDR operations. Recognized for providing timely support in troubleshooting problems to minimize downtime.
- Hardworking and passionate team player with strong organizational skills eager to secure entry-level Team Leader position . Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Lead Fiber Optic Technician
Lead Telecom
10.2022 - Current
- Collaborated with other departments such as engineering, construction and outside plant teams to ensure smooth execution of 5G pilot projects implementation involving multiple stakeholders across the organization.
- Supported emergency response efforts as part of a dedicated on-call rotation for urgent repairs or system outages affecting clients'' networks.
- Enhanced network performance by installing, maintaining, and troubleshooting fiber optic systems.
- Provided valuable input during the planning phase by contributing expertise on fiber optic technology and capabilities.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Reduced downtime by promptly identifying and resolving issues in fiber optic networks.
Fiber Optic Technician
Soliton Telmec Uganda Limited.
01.2017 - Current
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Stayed current with industry advancements through ongoing professional development and training in fiber optic technology.
- Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
- Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
- Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution and troubleshooting process, minimizing delays and maintaining overall project success and reduced troubleshooting time with accurate identification and repair of fiber optic faults.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support during and after business hours.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed and powered new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Supported seamless communication services by performing thorough testing of newly installed or repaired fiber optic networks before deployment.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Assisted in the design and implementation of custom fiber optic solutions to meet unique client needs.
- Demonstrated commitment to safety by adhering to all relevant guidelines during installation, maintenance, and repair work.
- Contributed to a collaborative working environment by sharing knowledge of fiber optic technology with colleagues, fostering a culture of continuous learning and improvement.
Education
Certified Fiber Optic Technician Certification.
AFRALTI
Nairobi-Kenya09.2022
Diploma in Telecommunication Engineering
Uganda Institute of Information And Communication
Kampala, Uganda06.2016
Skills
- Fiber Optic Terminations,Fusion Splicing Proficiency and Splicing Expertise
- OTDR Operation Mastery
- Continuous Improvement Mindset
- Documentation And Reporting
- Optical Network Design
- Project management abilities
- Preventive maintenance knowledge
- Cable Management Techniques
- Loss Budget Calculation
- Network Troubleshooting,Fault Isolation Techniques and Emergency Restoration Planning
- Technical Training Delivery
- Safety compliance understanding
- Customer Support
Languages
kalegin, sabiny
Native language
English
Advanced
C1
Swahili
Upper intermediate
B2
luganda
Upper intermediate
B2
Timeline
Lead Fiber Optic Technician
Lead Telecom
10.2022 - Current
Fiber Optic Technician
Soliton Telmec Uganda Limited.
01.2017 - Current
Certified Fiber Optic Technician Certification.
AFRALTI
Diploma in Telecommunication Engineering
Uganda Institute of Information And Communication
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