JOEL NSUBUGA KAYEMBA

• Providing pre-flight consultations so as to conduct route analyses.
• Arranging worldwide ground handling services.
• Coordinating with Civil Aviation Authorities, agents, handlers, FBOs and associated third party vendors to follow up specific requests.
• Working in a team to coordinate high quality services for corporate business jets, commercial carriers, ambulance flights and government VIP flights.
• Preparing detailed handovers for the next shift per the standard operating procedures.
• Maintaining excellent customer service standards.
• Improved station efficiency by implementing new operational strategies and streamlining processes.
• Streamlined communications between departments to improve overall efficiency within the station environment.
• Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
• Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
• Prepared comprehensive reports outlining work history documentation that provided valuable insights into operational performance metrics.
• Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
• Collaborated with regional management to align station objectives with company goals.
• Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
• Implemented preventative maintenance programs for equipment to reduce downtime and ensure reliability during peak hours of operation.
• Coordinated special events at the station location to increase brand visibility in the local community.
• Previewed and evaluated local, unsolicited independent, regional and national television programs to determine appropriateness for station usage.
• Maintained and managed network website, LinkedIn and social media accounts to drive traditional viewership by 80%.
• Collaborated with leadership staff to determine appropriate budgets.
• Optimized inventory control systems to minimize waste and maximize resources available for daily operations.

• Preparation of proposals for charters including trip cost estimates.
• Monitor all aspects of the charter flight.
• Liaison with Scheduling Manager in respect of aircraft and crew availability as well as most efficient and cost-effective utilization of crew.
• Liaise with Legal section in respect of Charter Agreements and ensure all relevant inclusions, exclusion, payment terms are covered.
• Liaise with customer regarding conclusion of Charter Agreement and maintain regular interaction with customer.
• Hold pre-flight briefings with all concerned on charter flights ensuring all sections are aware of charter details.
• Reconcile and verify all charter flight costs and ensure all payment terms are met by 99%.
• Ensure business development through follow up on quotes provided and prospecting of possible new customers.
• Ensure 50% efficient management of Charters and Contracts.
• Build database and knowledge on competitors operating in same market.
• Preparing of presentations and reports as required.
• Skilled at working independently and collaboratively in team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Excellent communication skills, both verbal and written.

RAMP AGENT

• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 20 daily flights.
• Tracked flight schedules to promote on-time landings and avoid loading delays.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Positioned and towed aircraft from remote locations of airport to designated areas for operation.
• Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.

DOCUMENT CLERK

• Responsible for preparing General declaration to be submitted to immigration.
• Ensure proper movement of documents for each flight.
• File and maintain in a tidy and orderly manner all flight documents for referral purposes.

LOAD CONTROLLER

• Responsible for flight handling and monitoring.
• Adhered to loading procedures relating to NOTOC cargo and potentially dangerous goods.
• Providing weight and balance calculations in Altea FM.
• Planning the loading of commercial airplanes and communicate with all relevant factors within the process ground staff, check-in agents and pilots.
• Issuing the most important documents such as the Loading instruction report, NOTOC, LS, trim data final and filing a flight plan.
• Writing the flight handling report.
• Contributed to the reduction of fuel consumption through proper weight management and efficient load planning techniques.

TURNAROUND COORDINATOR

• Responsible for safe, secure and effective turnaround from arrival to departure included but not limited to safety, ramp operation, colleagues and third-party suppliers.
• Monitoring customer satisfaction and to strive with the team to avoid complaints and earn compliments with supervising of ground handling agents to ensure customers’ needs are fully met.
• Providing accurate information after arrival and departure to operations of any delay codes with times and specials.
• Conducted post-turnaround evaluations, identifying areas for improvement and implementing corrective action plans accordingly.
• Filling in the flight handling form.
• Ensured timely completion of turnarounds by 95% closely monitoring progress and addressing any delays or bottlenecks as a team.