JOHN MUGEYO RUNEZERWA
Kampala
Summary
Highly motivated and skilled professional with over three years of experience in handling incoming and outgoing calls for refugees, ensuring effective communication and customer care. Two years of experience in marketing and communication, developing strategies to enhance brand awareness and facilitating smooth internal communication. Proven ability to lead teams in data collection surveys, delivering results in line with organizational goals and metrics.
Overview
2020
2020
years of post-secondary education
7
7
Languages
Work History
Helpline Agent
UNHCR
- Handling calls in multiple languages including English, French, Kinyamulenge, Swahili, Kinyarwanda, and Kirundi
- Assisting clients with queries related to resettlement and their rights to various forms of assistance
- Documenting call details using standard operating procedures
- Following up with clients through written communication when required
Marketing and Communication Consultant
EPRN
- Company Overview: Rwanda
- Developed marketing plans and managed marketing budgets
- Organized trade shows and customer events
- Created marketing materials to generate sales leads
- Produced press releases to promote the organization
- Rwanda
Team Leader
- Led teams in the following surveys: Rwanda Long-Term Savings Scheme Baseline Survey (2017–2018), CESS-AFR (Access to Finance Rwanda)
- Water Users and Usage Baseline Survey, CESS-NIRAS Sweden AB, Kigali, Rwanda
- Kigali Urban Sanitation Studies, CESS-OPM (Oxford Policy Management)
- Rwanda Multi-Tier Framework Energy Access Study (2016–2017), CESS-WB (World Bank)
- Water Pollution Baseline Research (2017), CESS-NIRAS Sweden AB, Kigali, Rwanda
Education
Master of Business Administration (MBA) - Human Resource Management
Adventist University of Central Africa (AUCA)
Skills
Executive team leadership
Refugee support with empathy and non-discrimination
Marketed company business effectively
Team liaison and coordination
Strong verbal and written communication in multiple languages
Training
- Strategic Human Resource Management
- Project Management for Donor-Funded Projects
- Customer Service Call Strategies
References
- Diane Nizeyiman, UNHCR Helpline Supervisor, +256754324447
- Brian Muhurizi, UNHCR Helpline Supervisor, +256715339639
- Byishimo Alexis, UNHCR Officer, +256780315822
Timeline
Helpline Agent
UNHCR
Marketing and Communication Consultant
EPRN
Team Leader
Master of Business Administration (MBA) - Human Resource Management
Adventist University of Central Africa (AUCA)