JOHN MUGISHA
Kampala,102
Summary
Organized and motivated patriot with strong mindset, zeal to accomplish tasks and responsibilities on time with relevant organizational skills to survive and thrive in any given systematic organization. Proven ability to adapt and committed to contributing to organizational growth while enhancing personal capabilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
INFORMATION SYSTEMS AND TECHNICAL SUPPORT
BLESSED TO BLESS INITIATIVES LIMITED
KAMPALA
11.2021 - Current
- Oversaw management of IT infrastructure, optimizing system upgrades for efficient operations.
- Crafted detailed IT documentation to outline essential processes and procedures.
- Worked with cross-functional teams to implement new technology solutions effectively.
- Ensured data security compliance by monitoring access controls rigorously.
- Configured networks and resolved issues to sustain reliable connectivity.
- Performed daily duties consistently with accuracy and efficiency.
- Introduced innovative solutions that enhanced team performance and project outcomes.
Customer Relations Consultant
BLESSED TO BLESS INTERNATIONAL NGO COMMUNITY COOPERATIVE SOCIETY LIMITED
Kampala
11.2022 - 12.2024
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Created informative materials detailing service options for customer education.
- Managed customer feedback to identify process improvement opportunities.
- Collaborated with team members to devise strategies that increased customer retention.
Education
BACHELOR OF INFORMATION SYSTEMS - INFORMATION SYSTEMS
NDEJJE UNIVERSITY
BALINTUMA ROAD, MENGO, KAMPALA, UGANDA03-2025
UGANDA ADVANCED CERTIFICATE OF EDUCATION UACE - Physics, Mathematics
NAKIVALE SECONDARY SCHOOL
ISINGIRO DISTRICT04-2021
UGANDA CERTIFICATE OF EDUCATION (UCE) - O'LEVEL
NAKIVALE SECONDARY SCHOOL
ISINGIRO DISTRICT12-2018
Skills
- Database management
- Network troubleshooting
- Customer relationship management
- Technical documentation
- Problem solving
- Computer proficiency
- Leadership
- Team collaboration
Certification
- HCIA Cloud Computing
- HCIA Security
- CCNAv7: Switching, Routing And Wireless Essentials
- CCNAv7: Introduction to Networks
- CCNAv7: Enterprise Networking, Security and Automation
Accomplishments
- Former head prefect at Nakivale Secondary School, 2020-2022
- An Aspire Program alumnus who collaborated with others and internationally and completed different Leadership courses.
- Collaborated with my local community and Windle International Uganda to aspire for children's early education and career guidance.
Languages
English
First Language
Swahili
Upper Intermediate (B2)
B2
Luganda
Advanced (C1)
C1
Lunyankore
Upper Intermediate (B2)
B2
Kinyarwanda
Intermediate (B1)
B1
Timeline
Customer Relations Consultant
BLESSED TO BLESS INTERNATIONAL NGO COMMUNITY COOPERATIVE SOCIETY LIMITED
11.2022 - 12.2024
INFORMATION SYSTEMS AND TECHNICAL SUPPORT
BLESSED TO BLESS INITIATIVES LIMITED
11.2021 - Current
BACHELOR OF INFORMATION SYSTEMS - INFORMATION SYSTEMS
NDEJJE UNIVERSITY
UGANDA ADVANCED CERTIFICATE OF EDUCATION UACE - Physics, Mathematics
NAKIVALE SECONDARY SCHOOL
UGANDA CERTIFICATE OF EDUCATION (UCE) - O'LEVEL
NAKIVALE SECONDARY SCHOOL
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