Summary
Overview
Work History
Education
Skills
cooking,farming
Timeline
Hi, I’m

JOHN SSOZI

KAMPALA
JOHN SSOZI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Goal-oriented Customer Service Manager with [Number] years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings [Number]-year background maintaining customer satisfaction and contributing to company success. Proficient in [Software] and [Software]. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
years of professional experience

Work History

UNITED BANK FOR AFRICA

Customer Service Manager
02.2021 - Current

Job overview

  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Created and reviewed invoices to confirm accuracy.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

UNITED BANK FOR AFRICA

Cash Officer
11.2018 - 02.2021

Job overview

  • Complied with established internal controls and policies.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Created financial dashboards to provide insights into key performance indicators.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Oversaw liquidity and cash management operations.

UNITED BANK FOR AFRICA

TELLER
02.2016 - 10.2018

Job overview

  • Maintained friendly and professional customer interactions.
  • Educated customers on online banking and mobile banking applications.
  • Generated monthly reports on customer activity and customer feedback.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Processed customer transactions promptly, minimizing wait times.
  • Processed applications for new accounts.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Assisted customers with banking needs and inquiries.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

NKUMBA UNIVERSITY
ENTEBBE

Bachelor of Science from Environmental Science
10.2017

NKUMBA UNIVERSITY
ENTEBBE

Associate of Science from ENVIRONMENT SCIENCE
10.2014

Skills

  • Customer Relationship Management
  • Greet Guests
  • Marketing Management
  • Customer Service
  • Time Management
  • Staff Management
  • Control of Expenses
  • Staff Training
  • Fire Safety Regulations
  • Cost Management
  • Training Programs
  • Corporate Social Responsibility
  • Effective Workflow Management
  • Communication
  • Leadership
  • Environmental Policy
  • Administrative Support
  • Leading Team Meetings
  • Sales Strategies
  • Exceptional Telephone Etiquette

cooking,farming

Frying of dishes,spicing up them as well


About farming,feeding animals,vaccination,raring of poultry and piggery sections,as well crop life section and propagation of seedlings like mangoes and oranges.

Timeline

Customer Service Manager

UNITED BANK FOR AFRICA
02.2021 - Current

Cash Officer

UNITED BANK FOR AFRICA
11.2018 - 02.2021

TELLER

UNITED BANK FOR AFRICA
02.2016 - 10.2018

NKUMBA UNIVERSITY

Bachelor of Science from Environmental Science

NKUMBA UNIVERSITY

Associate of Science from ENVIRONMENT SCIENCE
JOHN SSOZI