John Israel Mukasa
Kampala
Summary
Goal-oriented manager with distinguished experience in Power lines and power line assets and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Territory Manager
Uganda Electricity Distribution Company Limited
10.2017 - Current
- Championing energy loss (technical and commercial) reduction through in-house staff attitude change and various customer field controls
- Delivering customized solutions tailored to individual and wholesome customers services including improvement on power availability and turnaround connection time, meter replacements.
- Streamlining internal processes through implementing efficient reporting tools to monitor progress against company targets regularly
- Planning and implementation of all company objectives
- To provide control and management of company assets
- Managing stock-ins and stock-outs and offering accountability. Such stocks like poles, meters, maintenance materials to mention but a few
- Providing good corporate relationships on behalf of the company
- Preparing general territory performance status reports
- Increasing connections contributing to significant revenue growth
- Attending meetings representing the territory and making presentations
Technical Assistant
Uganda Electricity Distribution Company Limited
04.2014 - 10.2017
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Carried out new connections
- Exhibited relentless energy in fighting technical and commercial losses through meter audits, clearing hot spots and night patrols
- Supported and oversaw line maintenance activities for effective service delivery to customers
- Prepared maintenance programs for both medium and low voltage power lines reducing unexpected outages
- Prepared technical reports giving an insight power line performance against company targets
- Work allocation to linesmen and assistant linesmen.
- Network inspections that supported in sourcing for capital expenditures to carry out long lasting maintenances
- Tools and equipment management and offered training to staffs.
- Evaluated the performance of systems and networks through comprehensive testing methodologies, identifying areas for improvement or optimization.
Technical Officer
UMEME Limited
11.2007 - 04.2013
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Carried out new connections
- Exhibited relentless energy in fighting technical and commercial losses through meter audits, clearing hot spots and night patrols
- Supported and oversaw line maintenance activities for effective service delivery to customers
- Prepared maintenance programs for both medium and low voltage power lines reducing unexpected outages
- Prepared technical reports giving an insight power line performance against company targets
- Work allocation to linesmen and assistant linesmen.
- Network inspections that supported in sourcing for capital expenditures to carry out long lasting maintenances
- Tools and equipment management and offered training to staffs.
- Evaluated the performance of systems and networks through comprehensive testing methodologies, identifying areas for improvement or optimization.
Records Clerk
AMAFH FARM LIMITED
02.2007 - 10.2007
- Contributed to the development of a comprehensive records retention schedule, allowing for more efficient storage and disposal practices.
- Expedited response times for customer inquiries by maintaining well-organized files and utilizing advanced search techniques when locating necessary information.
- Reduced retrieval times for critical information by maintaining an updated and accurate database of records.
- Enhanced accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
- Promoted seamless collaboration between departments with effective document sharing practices and clear communication regarding record updates.
- Played a crucial role in business continuity planning through diligent maintenance of vital organizational records and backups.
Education
Bachelor of Science - Electrical Engineering
International University Of East Africa
08.2025
No Degree - Diploma in Electrical And Electronics Engineering
Uganda Technical College, Elgon
07.2023
Languages
Luganda
Native language
English
Upper intermediate
B2
Playing/watching footbal
SC. Villa, Chelsea FC, Realmadrid FC, Uganda Cranes and Brazil are teams that I support.
I play football to keep fit and healthy and also for pleasure
Timeline
Territory Manager
Uganda Electricity Distribution Company Limited
10.2017 - Current
Technical Assistant
Uganda Electricity Distribution Company Limited
04.2014 - 10.2017
Technical Officer
UMEME Limited
11.2007 - 04.2013
Records Clerk
AMAFH FARM LIMITED
02.2007 - 10.2007
Bachelor of Science - Electrical Engineering
International University Of East Africa
No Degree - Diploma in Electrical And Electronics Engineering
Uganda Technical College, Elgon
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