John Kennedy Veve
Banker
Kampala
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning.
Overview
22
22
years of professional experience
13
13
years of post-secondary education
Work History
Manager Sales, Channels and Agent Banking
BRAC Uganda Bank Limited
Kampala
12.2017 - Current
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Established strong customer relationships, building recommendations and loyalty.
- Processed customer orders quickly and accurately for timely delivery.
- Informed clients of policies and procedures.
- Called prospective clients in market area to explain products offered and qualify leads.
- Promoted current marketing campaigns and promotions.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Presented feedback to management on customer service trends and improvement areas.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Grew sales by applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Designed the Bank Sales Strategy.
- Providing sales support activities to the branch teams.
- Directly involved in onboarding business entities especially private schools, CBOs, SACCOs and VSLAs.
- Supporting informal businesses to register with URSB via the online platform.
- Supported the head of banking operation in setting up the banking operations team.
- Instrumental in the implementation of the bank's core banking system (CBS)-Orbit-R as the implementations manager.
- Participated in the designing of the digital finance strategy of the bank.
- Designed the bank's financial literacy curricular.
- Provided/undertook financial literacy to communities across the Country with focus on host and refugee communities.
- Trained field staff with Agent Banking skills.
- Directly involved in onboarding Bank Agents.
- Driving the sales teams.
- Advised customers about new products and assisted customers in determining best product for needs.
Retail and Business Banking Manager
Barclays Bank Of Uganda-Now Absa Bank Uganda
Kampala
01.2016 - 11.2017
- Provided leadership and direction to grow team portfolio and increase revenue.
- Met with customers to assess needs and propose customized solutions.
- Structured and finalized secured and unsecured loans.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Conducted financial due diligence on potential investments and acquisitions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
- Created financial dashboards to provide insights into key performance indicators.
- Drive the Branch performance.
- Drive both the asset and liabilities of the bank.
- Ensure both the retail and business customers needs are met.
- Onboard both retail and business customers.
- Drive customer service through excellent customer experience.
- Manage the branch resources for an optimal utilization.
- Ensure a controlled business environment.
- Ensure an uptime of 98% for the ATMs.
- Ensure both cash and physical security
Branch Manager
Barclays Bank Of Uganda-Now Absa Bank Uganda
Kampala
07.2011 - 12.2015
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Resolved various issues impacting sales management and business operations.
- Generated financial and operational reports to assist management with business strategy.
- Complied with regulatory guidelines and requirements.
- Implemented service improvements to enhance sales cycle.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Boosted sales and customer loyalty through incentive programs.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Consulted customers to boost product sales and services.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Ensured branch profitability
- Enhance the branch foreign exchange income
Business Banker
Barclays Bank Of Uganda-Now Absa Bank Uganda
Kampala
03.2010 - 07.2011
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
- Onboarded business customers with the intention to drive assets and liabilities portfolio of the bank.
- Maintained up-to-date knowledge of competitors' products.
- Discussed financial options with clients and provided informed suggestions.
- Offered competitive commercial banking solutions and retail financing options.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Prepared contracts and related documentation according to strict standards.
- Networked to identify potential new clients and expand geographic territories.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Personal Banker
Barclays Bank Of Uganda-Now Absa Bank Uganda Limited
Kampala
03.2008 - 03.2010
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Promoted financial products by maintaining excellent service offering knowledge.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Cross-sold bank products and services to meet customer needs and provide options.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Expanded client base by promoting new financial products.
- Followed up with customers to gather feedback and provide additional assistance.
- Tracked and processed customer account requests and applications.
- Maintained customer records and updated account information.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Presented new and additional products and services to existing customers.
- Monitored accuracy of customer information in system.
- Greeted customers and delivered information about new account processes.
- Responded to customer inquiries regarding new accounts and account services.
- Activated new accounts and issued customer identification numbers.
- Explained account terms and conditions to customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Processed customer payments and account setup charges.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Provided customers with additional information regarding account services.
- Collected customer information and completed new account forms.
- Verified customer identity and reviewed documentation for accuracy.
Teller
Barclays Bank Of Uganda-Now Absa Bank Uganda Limited
Kampala
04.2007 - 03.2008
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Processed applications for new accounts.
- Calculated fees due, interest and change for customer transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Wrote and distributed customer correspondence.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Trained new hires on customer service policies and procedures.
- Generated monthly reports on customer activity and customer feedback.
- Received loan and utility payments, sending funds to correct destinations.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Monitored and verified suspicious activity on customer accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Referred customers to other banking departments for specialized services.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
Sales Team Leader
TalkTelecom
Kampala
01.2007 - 04.2007
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Forecasted sales to management and collaborated to build effective sales team.
- Managed member sales team activities to consistently meet 80% of sales quotas.
- Provided daily sales report
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Security Officer
US Defense Systems LLC
Kampala
12.2001 - 03.2007
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Completed full building and grounds patrols to spot and investigate concerns.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
Postgraduate Diploma - Business Administration
Uganda Management Institute - UMI
Uganda 08.2019 - 11.2021
Bachelor of Commerce - Accounting And Finance
Makerere University
Kampala 08.2002 - 03.2006
Undergraduate Diploma - Finance And Business Computing
Makerere University Business School
Kampala 08.1999 - 03.2001
UACE -
St. Joseph's College Ombaci
Arua 03.1997 - 12.1998
UCE -
Maracha Secondary School
Maracha 02.1993 - 11.1996
Skills
Contract negotiations
Customer service and care
Information documentation
Problem-solving skills
Internet savvy
Schedule Management
Customer service abilities
Organizational skills
Customer needs determination
Business Development
Time management
Customer complaint resolution
Business development and planning
Sales processes
Verbal and written communication
Solution selling
Relationship building
Vendor management
Territory Management
Direct sales
Sales expertise
Strategic planning
Positive and upbeat
Trained in consumer marketing
Coaching and mentoring
B to B sales
Staff Management
Sales presentations
Goals and performance
Accomplished manager
Review of contracts
Analytical problem solver
New Business Development
Sales Reporting
Product and service sales
Empowers high-performing sales teams
Sales operation
Extensive personal network
Decisive
Operations
Marketing strategy
Compelling sales proposal writer
Watching football, wrestling, movies, nature enthusiast, boxing, reading financial journals
I enjoy watching football and in particular English premier league since am a Manchester United fan.
I also enjoy watching wrestling and adventure movies.
I love nature and would love to spend more time game parks.
I love boxing.
I love reading financial journals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Postgraduate Diploma - Business Administration
Uganda Management Institute - UMI
08.2019 - 11.2021
Manager Sales, Channels and Agent Banking
BRAC Uganda Bank Limited
12.2017 - Current
Retail and Business Banking Manager
Barclays Bank Of Uganda-Now Absa Bank Uganda
01.2016 - 11.2017
Branch Manager
Barclays Bank Of Uganda-Now Absa Bank Uganda
07.2011 - 12.2015
Business Banker
Barclays Bank Of Uganda-Now Absa Bank Uganda
03.2010 - 07.2011
Personal Banker
Barclays Bank Of Uganda-Now Absa Bank Uganda Limited
03.2008 - 03.2010
Teller
Barclays Bank Of Uganda-Now Absa Bank Uganda Limited
04.2007 - 03.2008
Sales Team Leader
TalkTelecom
01.2007 - 04.2007
Bachelor of Commerce - Accounting And Finance
Makerere University
08.2002 - 03.2006
Security Officer
US Defense Systems LLC
12.2001 - 03.2007
Undergraduate Diploma - Finance And Business Computing
Makerere University Business School
08.1999 - 03.2001
UACE -
St. Joseph's College Ombaci
03.1997 - 12.1998
UCE -
Maracha Secondary School
02.1993 - 11.1996