JONAH KYANZAIRE

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting, daily inquiries and reservations
• Monitored hotel inventory to keep stock levels and databases updated and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Led team building and capacity trainings and analyzed data to identify opportunities for improvement.
• Resolved problems, improved operations and provided exceptional service and maintained energy and enthusiasm in fast-paced environment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Anticipate guests' needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
• Supervise efficient upkeep of tools through proper usage of equipment and devices.
• Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests.
• Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
• Manage and administer supply of linen cloths and uniforms to staff members for cleaning rooms and other private suits.
• Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.
• Assist all room service staff members to work properly and provide maximum facilities to guests to outlet.
• Monitor all phone calls to room service department to ensure timely resolution for same.
• Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department.
• Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels.
• Coordinate with various departments and ensure staff set up and supply remain according to departmental standards.
• Monitor and ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs.
• Prepare documents and maintain adherence to departmental standards.
• Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.
• Overhaul and monitor archives plus check price list of food and drinks inclusive and analyze on food and drinks.
• Inspect food and beverage product preparation programs and maintain goodwill of company.

Achievements

• Improved the menu to promote sales, widen clientele choice of items.

• Receiving inquiries and hotel reservations.
• Designing and costing itineraries.
• Organizing and assigning tour guides for field operations, trips and responsibilities.
• Conducting staff meeting and evaluations
• Managing office supplies stock and placing orders, preparing regular financial and administrative reports, administration of company databases.
• Prepare reports and presentations with statistical data as assigned.
• Arrange travel and accommodations, schedule in-house and external events.
• Manage office supplies stock and place orders.
• Maintain and update company databases, organize a filing system for important and confidential company documents
• Networked with industry professionals to foster partnerships and identify new and improved solutions.