Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jordana Atim

Kampala

Summary

Dynamic professional with a proven track record at Multichoice Uganda, excelling in customer support and report writing. Skilled in data management and analytical thinking, I effectively resolved client issues, enhancing satisfaction rates. My experience in diverse environments has honed my communication abilities, driving impactful results in various projects.

Overview

11
11
years of professional experience

Work History

Digital Assisted Representative

Multichoice Uganda
Kampala
07.2022 - Current
  • Company Overview: Cutting-edge technology on DStv and GOtv platforms allows Multichoice to provide the best entertainment access to millions of households in sub-Saharan Africa.
  • In my capacity as a digital assisted representative at Multichoice Uganda, I am part of the social media department responsible for responding to queries received through email or chat platforms.
  • Additionally, we make timely follow-up calls with customers whenever necessary to resolve their issues promptly.
  • Cutting-edge technology on DStv and GOtv platforms allows Multichoice to provide the best entertainment access to millions of households in sub-Saharan Africa.

External Monitoring & Evaluation Consultant

Private Consultancy
02.2020 - 06.2022
  • Company Overview: The Children in safe spaces and Children in Families and Church Partnerships Program.
  • To assess the impact of Girl's Education Challenge on beneficiaries' lives, field visits were conducted.
  • Reports based on our conclusions were prepared and submitted to donors.
  • The Children in safe spaces and Children in Families and Church Partnerships Program.

Associate Consultant

Price Water Coopers UK
10.2018 - 08.2021
  • Company Overview: Fund manager for the ViVA Girl's Education Challenge.
  • To determine if the Girl's Education Challenge was helping beneficiaries, we conducted field work visits and assessed its impact on their lives.
  • Upon completion, our team drafted reports based on these findings to be submitted to donors.
  • Fund manager for the ViVA Girl's Education Challenge.

Data Supervisor

John Rowley (Private Consultancy Firm)
Kampala
05.2019 - 07.2019
  • Company Overview: John Rowley's consultancy firm specializes in conducting extensive research for various projects.
  • During this period from May to July, I served as the data supervisor responsible for overseeing daily operations and ensuring my team members' attendance records remained accurate at all times.
  • Additionally, it fell within my remit to scrutinize each contribution made and inspect that uploaded data satisfied deadlines while maintaining its accuracy levels relentlessly.
  • Also guaranteed safety requirements were initiated concerning any available inventory throughout our allocated contract timeframe along with safeguarding collected information accurately sourced by implementing protective measures alongside other teammates present during fieldwork activities essential components adopted into producing successful results.
  • John Rowley's consultancy firm specializes in conducting extensive research for various projects.

Intern

St. Francis Hospital Nsambya
Kampala
09.2017 - 12.2017
  • Company Overview: The NGO, Home Care Department specializes in providing medical care for those infected with HIV/AIDS and Tuberculosis.
  • During my second year of pursuing development studies as an intern, I was placed in the Social Work department where we offered psychosocial support to individuals affected by HIV/AIDS and Tuberculosis.
  • My responsibilities included recording new OVCs (Orphans and Vulnerable Children) that came into our office and updating their service information accordingly.
  • Additionally, I rotated through various departments such as data retrieval & preparation which expedited patients' medical appointments; laboratory work where I recorded client's latest HIV status; counseling sessions where I assisted attendees while documenting key takeaways from each session.
  • As part of my internship experience requirements at this organization, highlighted trainings were organized for positive parenting alongside awareness-oriented talks about subjects like HIV/AIDS or tuberculosis management techniques besides writing weekly reports chronicling daily activities presented regularly to the agency supervisor- valuable resources utilized when compiling a final report detailing all field experiences gained during this period.
  • The NGO, Home Care Department specializes in providing medical care for those infected with HIV/AIDS and Tuberculosis.

Intern

Reproductive Health Uganda (RHU)
Kampala
09.2016 - 12.2016
  • Company Overview: A non-governmental organization that prioritizes reproductive health for adolescents.
  • During my first year, I had the opportunity to intern with RHU, a non-governmental organization that prioritizes reproductive health for adolescents.
  • My time at this internship was centered on learning opportunities and began with comprehensive training in Sexual Reproductive Health Services (SRHS), including information on HIV/AIDS and LGBTQ awareness.
  • We were tasked with organizing community outreach events designed to raise public awareness while simultaneously offering SRH services alongside agency volunteers who served as mentors throughout the process.
  • In addition to workshops where we learned how they functioned firsthand, these experiences allowed us network better by equipping ourselves well when conducting professional engagements in various public settings.
  • Besides data entry duties entrusted upon me which involved updating medical records of patients under investigation periodically.
  • Finally, some reception responsibilities required greeting patients warmly before directing them into their appropriate doctor's rooms followed up by writing weekly reports evaluating ongoing interventions within the program.
  • A non-governmental organization that prioritizes reproductive health for adolescents.

Volunteer

African Conservation Tillage Network (ACT)
Nairobi
10.2015 - 11.2015
  • Company Overview: An NGO that emphasizes conservation agriculture with farmers.
  • As a volunteer for ACT, I oversaw the management of data.
  • Specifically, I rearranged and refreshed the organization's database and inventory to facilitate easy access to documents as well as efficient tracking of available information.
  • An NGO that emphasizes conservation agriculture with farmers.

Volunteer

Women of Uganda Network (WOUGNET)
Apac
06.2014 - 06.2014
  • Company Overview: An NGO that prioritizes the dissemination of agricultural information specifically geared towards women farmers.
  • As a volunteer at this center, I accompanied staff members on field visits and took detailed notes to ensure accurate documentation for official reports.
  • These records served as valuable resources during subsequent compilation efforts.
  • An NGO that prioritizes the dissemination of agricultural information specifically geared towards women farmers.

Education

M.D. - Refugee and Migration

Uganda Martyrs University
Rubaga
08.2025

Certificate - Administrative Law

Makerere University - School of Law
Kampala
09.2024

Bachelor of Arts Degree - Development Studies

Uganda Christian University
Mukono
01.2019

Certificate - French (DELF - A1)

Alliance Françoise
Nairobi, Kenya
01.2014

Skills

  • Research Skills
  • Customer support
  • Report writing
  • Client services
  • Records management
  • Data entry proficiency
  • Analytical skills
  • Communication skills
  • Digital Marketing skills
  • Entrepreneurship skills

References

  • Ms. Rosette Nazziwa, Professional, A and F Customer Experience and Payments Analyst, Multichoice Uganda, Impala Avenue, Kololo, Kampala, Uganda, P.O.BOX 34518, +256 782193894, rhosetten@gmail.com
  • Dr. Janet C Achora, Personal, Faculty Member - Faculty of Management Sciences, University of the Sacred Heart, Gulu, +256 782866485, jalonyo@gmail.com
  • Ms. Agena Maureen, Professional, Development Communication Specialist, Freelance, Kampala, Uganda, +256 784805273, agenamaureen@gmail.com

Timeline

Digital Assisted Representative

Multichoice Uganda
07.2022 - Current

External Monitoring & Evaluation Consultant

Private Consultancy
02.2020 - 06.2022

Data Supervisor

John Rowley (Private Consultancy Firm)
05.2019 - 07.2019

Associate Consultant

Price Water Coopers UK
10.2018 - 08.2021

Intern

St. Francis Hospital Nsambya
09.2017 - 12.2017

Intern

Reproductive Health Uganda (RHU)
09.2016 - 12.2016

Volunteer

African Conservation Tillage Network (ACT)
10.2015 - 11.2015

Volunteer

Women of Uganda Network (WOUGNET)
06.2014 - 06.2014

M.D. - Refugee and Migration

Uganda Martyrs University

Certificate - Administrative Law

Makerere University - School of Law

Bachelor of Arts Degree - Development Studies

Uganda Christian University

Certificate - French (DELF - A1)

Alliance Françoise

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