JOSEPH MUTUMBA
Kampala
Summary
Dynamic and results-oriented leadership professional with over 10 years of experience in driving business process improvements, ensuring quality assurance and compliance, and fostering a culture of safety within organizations. Proven track record in optimizing operational efficiency, enhancing product quality, and aligning processes with regulatory standards to achieve strategic objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Development and Compliance Manager
JUSTMA ENTERPRISES LIMITED
05.2022 - 09.2023
- Company Overview: This is a distributorship that carries out distribution agency services for different items and services from Coca Cola Beverages Africa (CCBA), MTN – Uganda and Uganda Breweries Limited of the Diageo Plc
- Tasked with the role of identifying new business opportunities such as products and services, markets, customers, partnerships and growth areas through following up on business leads as well as carrying out research on markets and growth opportunities
- Responsible for the total compliance to statutory obligations and both the industry and company policies by the management and the employees
- Successfully increased annual sales revenue by 15% through the development and execution of targeted business development strategies, including identifying new market opportunities and enhancing relationships with key retailers
- Led initiatives to increase the company’s presence in the demarcated market area, resulting in an 80% growth in customer base within 18 months
- Established a comprehensive compliance framework that ensured adherence to all relevant industry regulations and standards, achieving 90% compliance during the regular industry audits
- Implemented quality control measures that reduced product returns by enhancing customer satisfaction and rewarding customer loyalty
- Developed and conducted training programs for staff on compliance protocols and best practices in business development, resulting in improved team performance and reduced compliance-related issues
- Implemented a risk management framework that proactively identified potential compliance risks, resulting in a 70 % decrease in compliance breaches over 18 months
- Launched a customer feedback program that provided insights into consumer preferences, guiding service delivery and sales strategies, which led to a 90% increase in customer retention rates
- This is a distributorship that carries out distribution agency services for different items and services from Coca Cola Beverages Africa (CCBA), MTN – Uganda and Uganda Breweries Limited of the Diageo Plc
Project Manager – Entebbe Fuel Distribution Point (UN-MONUSCO Project)
HASHI ENERGY – DRC (UN CONTRACTOR)
06.2018 - 09.2019
- This project covered the operational areas of the Entebbe UN Base as well as the support distribution points of Kabale, Kasese and Nebbi
- Responsibilities included but not limited to representing the company capably in all matters and interactions with the client, United Nations, and independent third-party companies in order to provide oversight of the operational activities to ensure all contractual obligations are met in a timely manner
- Managed the end-to-end delivery of the Entebbe Additional Distribution Point Project and completing the project within the scheduled time and within budget, leading to enhanced operational capacity
- Implemented process improvements that increased distribution efficiency by, significantly reducing turnaround times and operational costs
- Developed and executed safety protocols that resulted in 100% reduction in workplace incidents, ensuring compliance with Health, Safety and environmental Standards
- Identified and implemented cost-saving measures that led to a decrease in operational expenses by, contributing to improved profit margins
- Fostered strong relationships with key stakeholders, including suppliers, regulatory agencies, and local communities, enhancing collaboration and project support by issuing a monthly report to management
- Established a risk management framework that proactively identified potential project risks, resulting in a 50% decrease in project delays and compliance issues
- Led cross-functional teams, mentoring and training team members, which improved team productivity and morale, resulting into an 80% increase in project delivery performance and efficiency
Site Fuel Supervisor/ Quality Management and OHS officer
HASHI ENERGY – DRC (UN CONTRACTOR)
06.2018 - 09.2019
- Ensuring high standards of Fuel Quality provision to the client (United Nations - MONUSCO) specifications through adherence to the Quality Assurance Surveillance Program (QASP) set up by the client in the operational sites of Democratic Republic of Congo (DRC)
- Developed and implemented a comprehensive quality management system that improved fuel quality control processes, leading to a 80% reduction in product discrepancies and complaints
- Achieved a 70% reduction in workplace incidents over 12 months by designing and enforcing rigorous Occupational Health and Safety (OHS) protocols and training programs
- Successfully ensured compliance with local and national safety and environmental regulations, resulting in 80% compliance during audits
- Conducted regular training sessions for staff on quality management practices and safety procedures, improving team competency and awareness, which led to a 70% increase in safety performance ratings
- Led thorough investigations into incidents and near-misses, implementing corrective actions that prevented recurrence and enhanced overall site safety
- Implemented the proactive risk assessment program that identified potential hazards and implemented controls, resulting in a 90% decrease in identified risks over 12 months
- Streamlined fuel handling and storage processes, improving operational efficiency by and reducing fuel loss and spillage incidents
- Launched health and safety awareness campaigns that increased employee engagement in safety practices, leading to improved morale and a 60% rise in participation in safety initiatives
Quality Health and Safety Officer
KAMPALA EXECUTIVE AVIATION (KEA)
03.2015 - 05.2017
- Company Overview: A private flight charter company providing services which include but not limited to; Private Charters, Pilot Training (PPL, CPL, Cabin Crew Management) and Aircraft Maintenance
- Responsible for providing guidance and direction for planning, implementation and operation of the company’s safety management systems
- Ensured 100% compliance with all aviation safety regulations (CAA, ICAO) during audits, resulting in zero non-conformities and maintaining operational licenses
- Achieved an 80% reduction in workplace incidents over 6 years through the implementation of enhanced safety protocols and regular training programs
- Conducted comprehensive risk assessments across all operational areas, leading to the identification and mitigation of potential hazards and a 50% decrease in safety-related risks
- Developed and facilitated safety training sessions for over 50 employees, resulting in a 70 % increase in safety awareness and compliance with safety procedures
- Led investigations into safety incidents, developing corrective action plans that effectively reduced similar occurrences by 80% within 5 years
- Improved the quality management system by integrating safety and quality metrics, resulting in enhanced operational efficiency and an improvement in service quality ratings
- Established and tested emergency response protocols that enhanced preparedness for various aviation-related emergencies, reducing response times by 80 % during drills
- Championed a safety culture initiative that increased employee engagement in safety practices, leading to a 60% rise in participation in safety programs and reporting
- Successfully led internal audits and inspections, ensuring readiness for external evaluations and achieving commendations for outstanding safety practices
- A private flight charter company providing services which include but not limited to; Private Charters, Pilot Training (PPL, CPL, Cabin Crew Management) and Aircraft Maintenance
Quality Auditor
FLY UGANDA
06.2011 - 03.2015
- Company Overview: An ISO Certified Company providing Air Charter services within the country with a versatile fixed and rotary wing capability mainly supporting the Oil and Gas exploration and mining industry
- Tasked with planning and preparing for ISO re-certification audits by reviewing and updating quality and procedures manuals, policies, work instructions, developing and reviewing the company annual Quality and Safety objectives, planning and executing annual internal quality audits to evaluate quality performance, developing document control procedures to ensure all documents were properly managed and kept up-to-date
- Ensured 100% compliance with aviation industry regulations (CAA, ICAO) during internal audits, resulting in zero findings and maintaining operational licenses
- Streamlined the audit process, reducing the average audit duration by 50%, while enhancing the thoroughness of evaluations and reports
- Identified critical quality deficiencies in operational processes, leading to the implementation of corrective actions that improved compliance rates by 90%
- Developed and delivered training programs for staff on quality standards and audit processes, increasing team awareness and effectiveness, which resulted in a 70% improvement in audit readiness
- Contributed to the enhancement of the fuel management system, integrating new metrics that improved overall quality performance by 80%
- Spearheaded root cause analysis initiatives for non-conformities, leading to actionable solutions and a 50% reduction in recurrence of quality issues
- Established a tracking system for corrective actions from audit findings, ensuring timely follow-up and resolution, which increased closure rates by 80%
- An ISO Certified Company providing Air Charter services within the country with a versatile fixed and rotary wing capability mainly supporting the Oil and Gas exploration and mining industry
Senior Auditor
CARR STANYER SIMS & CO.
03.2007 - 01.2009
Audit Associate
EDES & ASSOCIATES
08.2006 - 02.2007
Education
Bachelor of Commerce Degree -
Ndejje University
01.2006
Uganda Advanced Certificate of Education -
Kings College Budo
01.2001
Uganda Certificate of Education -
Kings College Budo
01.1999
Skills
- Customer Satisfaction
- Training
- Tool box Talks
- MS Windows7
- MS Windows10
- MS Windows XP
- MS Office
- Internet
- Basic Software installations
- Basic Hardware installations
- Report Writing
- Communication
- Problem Solving
Certification
- NEBOSH Occupational Safety and Health – IGC1, 2015
- Safety Management System (FAA), 2014
- QMS-Lead Auditor (ISO 9001:2008), 2012
- First Aid and Fire Fighting, 2012
Affiliations
- Member of the Safety Health Association of Uganda (SHAU)
- Founder of the Occupational Safety Health and Allied Professionals’ Union (OSHAPU)
Languages
English
Swahili
French
References
- Mr. Preetham Dsouza, Operations Manager, HASHI ENERGY, FBU - DRC, preetham.dsouza@hashienergy.com, +243-977-081-008
- Hon. Margaret Rwabushaija. N, Member of Parliament Representing Workers, PARLIAMENT OF UGANDA, rwabn16@gmail.com, +256-772-473310
- Mr. Alex Fernandes, Principal Flight Operations Inspector, UGANDA CIVIL AVIATION AUTHORITY (UCAA), alex.fernandez@caa.co.ug, +256-772-404487
Entrepreneurshipengagements
Founder and Leader, Self-Established Business, 10/01/19, Present, Oversaw growth from a modest car wash operation to a full-scale car body maintenance workshop, offering specialized services. Focused on strategic process optimization and workforce development.
Timeline
Business Development and Compliance Manager
JUSTMA ENTERPRISES LIMITED
05.2022 - 09.2023
Project Manager – Entebbe Fuel Distribution Point (UN-MONUSCO Project)
HASHI ENERGY – DRC (UN CONTRACTOR)
06.2018 - 09.2019
Site Fuel Supervisor/ Quality Management and OHS officer
HASHI ENERGY – DRC (UN CONTRACTOR)
06.2018 - 09.2019
Quality Health and Safety Officer
KAMPALA EXECUTIVE AVIATION (KEA)
03.2015 - 05.2017
Quality Auditor
FLY UGANDA
06.2011 - 03.2015
Senior Auditor
CARR STANYER SIMS & CO.
03.2007 - 01.2009
Audit Associate
EDES & ASSOCIATES
08.2006 - 02.2007
Uganda Advanced Certificate of Education -
Kings College Budo
Uganda Certificate of Education -
Kings College Budo
Bachelor of Commerce Degree -
Ndejje University
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