Joseph Okello

• Handled sensitive client data with utmost confidentiality, adhering to company policies and legal requirements.
• Educated clients on company offerings, policies, and procedures, ensuring they were well-informed and could make sound decisions.
• Monitored client feedback regularly, using insights gained to enhance service quality continually.
• Coordinated schedules between clients and service providers, facilitating optimal use of resources while minimizing conflicts or delays.
• Addressing their inquiries and resolving their issues and ensuring satisfaction.
• Scheduling appointments for biometrics enrolment
• Receiving passport and inscanin g outscaning them.
• Photocopy, printing applicants documents.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Design duty roster and storage of stock.
• Distribution of cleaning utensils to

staff.

•Making daily and monthly reports •Organised meeting and writing minutes.