Joseph Ssekitoleko
Kampala,102
Summary
Dynamic IT professional with a proven track record at Liberty Uganda, enhancing system integrity through effective cybersecurity training and achieving a 50% increase in compliance. Skilled in Microsoft 365 support and end-user assistance, I excel in optimizing IT solutions and fostering team collaboration to drive operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Assistant
Liberty Uganda
08.2024 - Current
- Managed IT security patching to enhance system integrity and protect sensitive data.
- Creating a comprehensive list of all hardware, software, and applications to understand what needs patching.
- Conducted cyber security awareness training, resulting in a 50% increase in employee compliance.
- Management of group IT policies & procedures, and system documentation.
- Support & development of Microsoft 365 2000 agency users.
- Delivered cost savings of 30% through contract negotiation and usage analysis.
- IT service delivery transformed throughout the business.
- Provided end-user support, resolving technical issues efficiently and improving user satisfaction.
- Assisted in IT budgeting and asset management, optimizing resource allocation for better operational efficiency.
- Created and managed user accounts on Active Directory, ensuring secure access for all employees.
- Administered the Office 365 portal, enhancing collaboration and productivity across teams.
- Provided timely network and infrastructure support, minimizing downtime and improving operational efficiency.
- Collaborated with vendors to optimize IT solutions, contributing to a more robust IT environment.
- Administrate the Hikvision system and tasked oversee activities like adding users, CCTV, configuring access levels, managing attendance records, and troubleshooting issues within the system.
Assistant IT officer
Liberty general insurance Uganda limited
07.2022 - 08.2024
- Keep computer systems running smoothly and ensure users get the maximum benefit from them.
- Discuss infrastructure needs with the IT manager and provide input for the budget submission.
- Install and configure computer hardware, operating systems and applications. I.e., Laptops, desktops, UPS and PBX telephones.
- Monitor and maintain computer systems and networks.
- Take staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Provide IT support and ensure all request on IT service desk are actioned.
- Liaise directly with end users to clarify, analyses and resolve reported issues, delivering high standards of customer service.
- Maintain accurate inventory of all IT equipment and ensure relevant Asset Management policies and guidelines are followed.
- Asset management and inventory taking.
- Onboarding of new staff and training on office 365.
- Patching endpoints with updates to meet compliance.
- Perform other related duties as required.
IT Officer
Suubiryo financial Services
01.2021 - 01.2022
- Ensure the setup, configuration of new working stations i.e., terminating network cables, setting up network racks.
- Perform troubleshooting to diagnose and resolve problems.
- Installation of operating systems on computers. I.e., Windows 8, 10, 11 and windows server.
- Check performance and replacement of computer parts.
- Durational prevention and maintenance of all operational devices.
- System support i.e., creating users in the system, closing, and opening sessions, assigning user rights, and troubleshooting the system.
- Supporting all staff both on and offsite.
Education
Certification - Microsoft Azure AZ-800
ISBAT University
07.2024
certification - Azure Administrator
ISBAT University
01.2024
Certification - CompTIA security + (SY0- 601)
ISBAT University
12.2023
Bachelor's degree - Information Technology
Islamic University in Uganda
11.2017
Certificate - Computer Repair, maintenance and Networking
YMCA
01.2015
Skills
- Identity and Access Management (IAM)
- Microsoft 365 support
- Active Directory administration
- Cybersecurity training
- Service desk operations
- End-user support
- Effective communication
- Team collaboration
- Hardware maintenance
- Network troubleshooting
- Operating systems
- Information security
- Technical support
- MS office proficiency
- Staff education and training
- Network configuration
- System administration
- Ticket management
- Microsoft certified solutions associate (MCSA): Azure administrator
- IT Infrastructure Management
- IT Hardware Support
Certification
- Introduction to Identity Security
- Cloud
- The Foundations of Cybersecurity
- SailPoint Identity Security Leader
- Microsoft Applied Skills: Get started with identities and access using Microsoft Entra
- Microsoft Certified: Azure Administrator Associate
Personal Information
Title: IT specialist | CCNA | CompTIA security+ | ISC2 CC | Microsoft 365 Administrator | Windows Server hybrid Administrator | SailPoint Identity security leader | Helpdesk ticketing
Languages
English
Advanced (C1)
C1
Accomplishments
Most Improved Award, Q4.
Timeline
Information Technology Assistant
Liberty Uganda
08.2024 - Current
Assistant IT officer
Liberty general insurance Uganda limited
07.2022 - 08.2024
IT Officer
Suubiryo financial Services
01.2021 - 01.2022
Certification - Microsoft Azure AZ-800
ISBAT University
certification - Azure Administrator
ISBAT University
Certification - CompTIA security + (SY0- 601)
ISBAT University
Bachelor's degree - Information Technology
Islamic University in Uganda
Certificate - Computer Repair, maintenance and Networking
YMCA