JOSEPHINE KASALAMWA

Highly motivated and skilled professional with a strong background in administration seeking a position that leverages abilities and contributes to the growth of the organization. Excellent analytical and problem-solving skills. Eager to expand knowledge and adapt to company policies. Committed to being resourceful and proactive, dedicated to making a valuable impact in this role.

• Citizenship: Ugandan
• Date of Birth: 07/24/85
• Marital Status: MARRIED

• Equity Bank Uganda Limited, 07/2022, Present, Credit Administrator, Register and disburse loans in Bank systems on receiving the safe to lend for approved files, Ensure effective and timely disbursement of loans., Maintain correct data in the Finacle System as per approval limits, Confirm that correct data is maintained in the system, Monitor and follow up of the Implementation of Audit recommendations, Ensures all loan documentations are complete and in compliance with regulatory and bank policy/procedure prior disbursement.
• Post Bank Uganda Limited, 05/2015, 07/2022, Credit Administration officer, Participate in the quarterly write off of loans upon approval, Check and ensure correctness of all terms of approval before disbursing of loans., Prepare and submit daily and weekly reports (credit file trucker and pipeline deals respectively) with a view of notifying branches the status of the application and notifying management on the liquidity requirement., Assess and handle the branch requests to rectify any system identified errors, Post approved entries on the mortgage and motor vehicle caveats suspense accounts, Handle all approved reschedules in the system., Ensure system reversals and erroneous recoveries are reversed back whenever there is need., Assist the credit manager in preliminary handling of the branch customers’ disbursements and rectification of CRB errors., Timely disbursement of credit facilities to clients from branches., Ensure integrity and confidentiality is maintained in regard to disbursement handling., Ensure all loan files are entered in excel and updated daily., Ensure loan files are in order and well Archived
• Postbank Uganda limited, 08/2013, 05/2015, Customer service officer, Issue account balance to the customers., Give bank statements to the customers., Transfer of customer funds both locally and internationally., Answer customer queries., Forward customer queries to responsible desks and give customers feedback on time., Issue bank drafts to clients, Issue in-house vouchers to the customers., Open accounts in the system., Cross sale bank products., Doing other duties from time to time as assigned by the supervisor.
• Post Bank Uganda limited Operations Department, 12/2011, 08/2013, Teller, Issue cash to the customers., Balance day-to-day work and ensure you have the right postings., Ensure you deliver the right sum of money to the vault., Good customer care to the clients., Give a service with a smile., Cross sale bank products to the customer., Ensure the turnaround time of working on a customer is 3 minutes.
• Postbank Uganda limited, 04/2010, 12/2011, Sales executive, Promote bank services and products., Sale bank products to the customers, Open accounts for the customers., Market bank products and services, Cross sale products to customers, Identify suitable products for each group of customers
• Hot loaf bakery Uganda, 01/2009, 12/2009, Ensure Good customer service is given to the customers., Balance end of the day and deliver the cash to the vault, Count stock and Ensure it balances at end of day, Sale the products to the customer, Give excellent customer care to the customers., Listen to customer queries and improve.

• Mr.Isaac Mazinga,Equity Bank,,0703111323,Isaac.mazinga@equitybank.co.ug
• Mr.Nabende Nicholas, Partner Nick Nabende Associates Certified Public Accountants , 0772871735, nnabende@yahoo.com

• Listening to music
• Adventure

• 01/05/2010, MANPOWER SERVICES UGANDA LIMITED, Professional selling skills., Product development stages., Building and maintaining effective teamwork., Marketing, Product innovation
• 10/05/2012, The Microfinance Association of Uganda, Importance of financial education, Leadership skills, Role of microfinance in poverty alleviation, Importance of consumers to microfinance, Microfinance regulations
• 08/14/2012 - 08/18/2012, African Mentoring Institute in Conjunction with Global Advocate for Sustainable Human Development, Conflict Management, Performance Management, Speech Writing and Delivery/Effective Communication, Delegation, Effective Use of Meeting
• 05/14/2018, Compuscan, Powerful data insights, How to handle and resolve customer disputes, How to relate with different organizations on data submissions, Global rules on standardization of data.