Josephine Kugumikiriza
Kampala
Summary
Experienced HR leader adept in managing all aspects of human resources operations, from employee relations to policy development. Skilled in benefits administration and ensuring legal compliance. Known for forward-thinking strategies and superior problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Human Resource Manager
Activate Body Therapy Clinic, Cafe & Health club
10.2022 - Current
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Created job postings, tracked applicants and maintained applicant database.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Collaborate with senior leadership to design and implement performance management systems
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Drafted the Employee hand book
- Run the payroll for both branches
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Provided HR consultation services to leadership and department heads.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Held exit interviews and documented information discussed with employees.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Identified operational weaknesses to improve or innovate people, programs and processes.
Facility Manager
Activate Body Therapy Clinic, Cafe & Health club
Kampala
09.2019 - Current
- Provided technical guidance to staff regarding facility operations and maintenance issues.
- Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
- Created processes to improve operational efficiency within the facility's departments.
- Assisting clients with their requests and following up on them to make sure they are completely okay to their satisfaction.
- Making outgoing calls.
- Billing and balancing the client accounts promptly, so that neither the company nor the guest incurs any loss.
- Debt collection.
- Perform, with the guidance of the directors, the core administrative tasks.
- Planned and coordinated the maintenance of facility equipment and systems.
- Prepared and submitted reports on facility operations, including budget updates.
- Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
- Conducted regular inspections of facilities to ensure safe working conditions.
Front Desk Supervisor
Mestil Hotel & Residences
01.2017 - 08.2019
- Receiving incoming calls
- Train new and old front desk team members
- Perform appraisals for the front desk team
- Assisting guests with their requests and following up on them to make sure they are completed fully to the guest's satisfaction
- Making outgoing calls
- Billing and balancing the guest accounts promptly so that neither the company nor the guest incurs any loss
- Be a brand ambassador in terms of delivering right information about the hotel to the outside people both on phone and as walk-ins
- Conduct courtesy calls to ensure that they are served to their satisfaction and find out if there is anything, we need to improve
- Generate invoices for guests as per their billing instructions
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
Executive Assistant
A GENERATION FOR A BETTER AFRICA (AGABA)
01.2015 - 01.2017
- Report writing
- Distribute organization wide announcements, book conference rooms and coordinate catering for annual staff development forums
- Organized reaching out appointments especially to the youth and the less fortunate (Orphans, widows, etc.)
- Conduct research to prepare, gather and proof briefing material agendas and decks for most executive level meetings
- Carried out Operations that involved looking for sponsors
- Organized meetings
- Create expense reports, budget and filing systems
- Registered clients that came in and left
- Manage CEO ' S complex and frequently changing travel arrangements and coordinate pre planning of trips
- Assist with team building initiatives and overall support for maintenance of organizational culture and employee morale
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
Education
POST GRADUATE DIPLOMA - HUMAN RESOURCE MANAGEMENT
UGANDA MANAGEMENT INSTITUTE
JINJA ROAD, KAMPALABachelor of Arts - English Language and Literature
MAKERERE UNIVERSITY
WANDEGEYA01.2013
UGANDA ADVANCED CERTIFICATE IN EDUCATION - HLD
East High School
NTINDA01.2009
Skills
- Strong Communication Skills
- Effective Conflict Resolution
- Informed Decision-Making
- Compliance Management
- Developing Employee Handbooks
- Educational Program Development
- Talent Selection Support
- Conducting HR Compliance Audits
- Workplace Incident Investigation
- Employee Background Assessment
- Healthcare Data Analysis
- Reliable Time Management
- Empathetic Listener
- Strong Interpersonal Skills
- Detail-Oriented
- Corrective Action Planning
- Policy Enforcement
Personal Information
- Date of Birth: 05/17/90
- Nationality: Ugandan
Training
- 2022, MTAC, Project Planning & Management, 09/12/22 to 09/23/22
- 2022, MTAC, Human Resource Management, 08/15/22 to 08/26/22
- 2022, MTAC, Managerial Leadership, 04/04/22 to 04/15/22
- 2013, Barclays Bank, Ready to work
- 2013, Vision Group, Digital Skills Training
- 2012, The Independent, Internship program
Affiliations
- Philanthropy work through extending charitable assistance to individuals in need
Languages
Luganda
First Language
English
Advanced (C1)
C1
References
- MRS. AYEBARE HOPE, HUMAN RESOURCE, MESTIL HOTEL AND RESIDENCES, +256 701396322
- MR. SVEN SAINT CALIBRE, GENERAL MANAGER, LATITUDE HOTEL, +256 773032425
Disclaimer
I hereby declare that to the best of my knowledge and belief the particulars given in this resume are true and complete in all respects.
Timeline
Human Resource Manager
Activate Body Therapy Clinic, Cafe & Health club
10.2022 - Current
Facility Manager
Activate Body Therapy Clinic, Cafe & Health club
09.2019 - Current
Front Desk Supervisor
Mestil Hotel & Residences
01.2017 - 08.2019
Executive Assistant
A GENERATION FOR A BETTER AFRICA (AGABA)
01.2015 - 01.2017
POST GRADUATE DIPLOMA - HUMAN RESOURCE MANAGEMENT
UGANDA MANAGEMENT INSTITUTE
Bachelor of Arts - English Language and Literature
MAKERERE UNIVERSITY
UGANDA ADVANCED CERTIFICATE IN EDUCATION - HLD
East High School
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