JOSEPHINE NABUKEERA

• Managed the MTN Uganda supplier forum 2022 successfully.
• Conducted all procurements for the construction of the MTN Uganda headquarters civil project worth 50billion Uganda Shillings.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Drove operational improvements which resulted in savings and improved profit margins.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Check supplier capability and compliance as per MTN Uganda requirements before appointment.
• Coordinate and supervise the supplier appraisal process and keep records.
• Supplier prequalification Evaluation.
• Monitor and supervise supplier's relationship on a daily basis.
• Assist purchasing/user/legal teams on terms and conditions negotiation with suppliers.
• Settle and handle supplier and contractors contracts in relation with the user and legal departments.
• Ensure implementation and management of Local and Group Framework Agreements.
• Calculate, supervise and ensure invoicing and recovery of penalties related to late deliveries.
• Ensure Service Level Agreements compliance between MTN and contractors.
• Ensure respect of payments terms in relation with Account Payable-Finance department.
• Prepare assessment, grey listing and blacklisting of suppliers.
• Prepare monthly, adhoc , quarterly and annual reports.
• Supplier rationalization.
• BOOM System reporting basing on MTN Uganda Group Requirements.
• Contract management.
• Reporting & analysis.
• Perform any other duties as may be assigned from time to time.
• Procurement for all categories including Legal ,HR, Finance, Business Risk , wholesale,Fleet, Customer service and more.

• Compliance to procurement toolkit, policies and procedures.
• Meeting key performance indicators performance criteria.
• Implementation of procurement management changes and decisions.
• Processing and approval of purchase orders within the delegation of authority framework.
• Ensuring timely dispatch and acknowledgement of purchase orders to suppliers.
• Ensuring concise specifications from user departments to ensure effective sourcing and acquisition of quality goods and services.
• Developing and improve local supply content.
• Maintaining an accurate, approved vendor database and supporting records.
• Conducts regular vendor performance ratings and updates database.
• Optimises quantity of purchases to ensure lean investment in stock.
• Ensures that internal and external procurement lead times are kept within acceptable parameters.
• Value added purchasing to ensure maximum savings.
• Post tender negotiations to improve value chain.
• Management of category specific contracts to ensure fit for purpose use.
• Deciding in conjunction with logistics on most effective incoterm.
• Expediting purchase orders to ensure on time delivery.
• Managing effective tender process in accordance with policies and procedures.
• Instrumental in process to dispose saleable assets.
• Presentations to tender committee for approval.
• Monitoring market trends and advise on new products, services.
• Reduction of total cost of ownership.
• Analyses internal procurement processes and advise hop of non-compliances.
• Ensuring that procurement audit issues are resolved within set timelines.
• Prepares quotation evaluation documentation for approval.
• Prepares weekly, monthly and other adhoc reports.
• Provides input to group price books.
• Engage in sea regional tender process.
• Provide input to operating expenses budget when required.
• Generation of monthly and ad hoc reports .

• Check supplier capability and compliance as per MTN requirements before appointment.
• Implement, keep and update supplier data base and files.
• Coordinate the supplier appraisal process and keep records.
• Monitor supplier's relationship on a daily basis.
• Assist purchasing/user/legal teams on terms and conditions negotiation with suppliers.
• Settle and handle supplier and contractors contracts in relation with the user and legal departments.
• Ensure implementation and management of Local and Group contracts and GFA.
• Calculate and ensure invoicing and recovery of penalties related to late deliveries.
• Ensure SLA compliance between MTN and contractors.
• Ensure system update of VAT and WHT Exemption status in respect of Ugandan business laws by suppliers.
• Ensure respect of payments terms in relation with Account Payable-Finance department
• Prepare assessment, grey listing and blacklisting of suppliers.
• Prepare monthly, quarterly and annual reports.
• Supplier rationalization.
• P2P Reporting basing on Group Requirements.
• Supplier Evaluations.
• Perform any other duties as may be assigned from time to time.
• Contract management.

• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Used coordination and planning skills to achieve results according to schedule.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• To assume responsibility for first line management of Customer Service Adviser's.
• To coordinate the delivery of excellent service through effective leadership and management of 15 Call Centre Advisors.
• Provide coaching and support to CSA's; developing them to ensure that they achieve their full potential.
• Monitoring and reporting on individual and team performance.
• To conduct performance reviews and one-to-ones for the CSA's.
• To handle escalations from Advisors by taking ownership and making appropriate decisions
• To produce reports highlighting adherence to all KPIs.
• Analysis of performance reports on a continuous basis to identify systemic quality improvement opportunities.
• Develop motivational programs to keep morale and retention high.
• Development and maintenance of Call Centre policies and processes.
• Creating an environment that encourages team development , embracing change as well as principles of team work and self-improvement
• To assist in all personnel matters including recruitment, training and discipline.
• Working with key support staff (i.e. Workforce, Quality Assurance & trainers) to ensure adherence to quality norms.

· Update client details on the relevant billing system.

· Advise clients concerning correct usage of mobile, fixed lines and home phones.

· Load service fee and airtime cards on minsat system, when required.

· Answer all queries regarding account balances and amounts outstanding for Pay Go customers.

· Assist customers with airtime queries and ensure follow through to completion.

· Answer all queries regarding Talk time requirements.

· Assist clients with coverage queries.

· Advise clients regarding international roaming and calling.

· Advice clients with regard to faulty handsets.

· Advise customers concerning lost and stolen handsets.

· Advice regarding faulty/lost simcards.

· Processing all in-coming to ensure that they are forwarded to the correct party.

· Out-going courtesy calls to new MTN customers and answering any other outstanding queries.

· Advice clients regarding value added services.

· Ensure that service times are strictly adhered to.

- Procure goods and services of the required quality and quantity.

- Ensure transparency and objectivity of decision making in the selection of vendors and contractors.

- Procure goods and services at the best prices and contractual conditions possible.

- Protect the interests of the company when negotiating the terms and conditions of supply.

- Uphold professional ethics and principles of purchasing at all times.

- Assist the company achieve its procurement objectives.

- Ensure the company's assets are safeguarded.

- Ensure the procurement policies and procedures of the company are put into use.

· Recording the stock kept in the store.

· Making accounts about the sale of the goods in store.

· Receiving goods brought in the stores.

· Helping the store's manager in his daily activities for example ensuring the goods recorded are the exact amount as expected.

· Storing records related to the various marketing agents in the accounts department.

· Finding out the missing records information in the accounts departments.