Josephine Oyella

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• Provided guidance and leadership on strategic planning initiatives and organizational development.
• Researched potential local, regional, and national funders and assisted in relationship building at least by 5% engagement.
• Reconstituted oral liquids 30-50 bottles everyday.
• Counseled patients regarding proper intake of medications everyday while dispensing medicines to about 100- 250 patients each day.
• Advised patients on medication side effects and contraindications and explained proper administration.
• Effectively prioritized tasks and organized workflow to increase efficiency.

• Answered multi-line phone system and enthusiastically greeted callers. Managed over 60 customer calls per month.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained office supplies inventory by checking stock and ordering new supplies every month. This increased availability of stock by 10% each month.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Entered data into system and updated customer contacts with information to keep records current.
• Created and updated records and files to maintain document compliance.
• Maintained daily report documents, memos and invoices.
• Maintained office supplies inventory by checking stock and ordering new supplies
• Answered multi-line phone system and enthusiastically greeted callers by 15% every week.
• Maintained office supplies inventory by checking stock and ordering new supplies which reduces item stock out by 20% every month.

Scheduled appointments and conducted follow-up calls to clients

• Provided clerical support to company employees by copying, faxing, and filing documents
• Handled daily scheduling tasks and provided administrative support for entire department
• Answered multi-line phone system and enthusiastically greeted callers
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Answered multi-line phone system and enthusiastically greeted callers.
• Entered data into system and updated customer contacts with information to keep records current
• Assisted coworkers and staff members with special tasks on daily basis
• Volunteered to help with special projects of varying degrees of complexity
• Opened and properly distributed incoming mail to promote quicker response to client inquiries
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates
• Liaised between clients and vendors and maintained effective lines of communication
• Performed research to collect and record industry data
• Managed filing system, entered data and completed other clerical tasks
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources
• Surpassed team goals by partnering with colleagues to implement best practices and protocols
• Established administrative work procedures to track staff's daily tasks
• Facilitated timely delivery of special projects to meet organizational and departmental objectives
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
• Transcribed and organized information to assist in preparing speeches and presentations
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Composed inter-office correspondence and provided product and service information to customers
• Drafted agendas, recorded minutes and generated documents to facilitate meetings
• Recorded and tracked operational expenses to identify and eliminate wasteful spending
• Booked airfare, hotel, and ground transportation to coordinate office travel
• Created and updated records and files to maintain document compliance
• Offered technical support and troubleshot issues to enhance office productivity
• Maintained electronic filing systems and categorized documents
• Maintained daily report documents, memos and invoices
• Screened visitors and issued badges to maintain safety and security
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data

• Training pharmacy residents and interns on clinical care and medication dispensing and preceptor for international students from University of Toronto and Montreal University each year
• Educates patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Interprets prescriptions from healthcare providers to properly dispense medications and health products.
• Analyzed trends in medication use and made recommendations for policy updates.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Managed and mentored staff of 25 cumulated new employees and delivered focused in service training.
• Managed and mentored intern pharmacists 18 and new employees and delivered focused practical training.
• Supervised dispensation of Schedule II and III drugs.
• Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.
• Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
• Managed and mentored staff of 5 new employees and delivered focused unit dose dispensing training
• Trained pharmacy residents and interns on clinical care and medication dispensing.
• Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Advised physicians on how to properly dose medications.
• Managed and mentored staff of five new employees and delivered focused unit dose system training.
• Managed and mentored staff of 5 new employees and delivered focused 2 days training.
• Counseled customers on medications, appropriate dosage and potential side effects.
• Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
• Educated patients on proper medication use.
• Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
• Interpreted prescriptions from healthcare providers to properly dispense medications and health products
• Trained pharmacy residents and interns on clinical care and medication dispensing
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration
• Advised physicians on how to properly dose medications
• Managed and mentored staff of 5 new employees and delivered focused unit dose system training
• Effectively prioritized tasks and organized workflow to increase efficiency
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews
• Supervised and coached team of pharmacy technicians and trainees
• Completed accurate cycle counts, inventory management and will-calls for customers
• Counseled patients regarding proper intake of medications
• Managed drug and supply inventories
• Reconstituted oral liquids
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care
• Managed and mentored staff of [Number] new employees and delivered focused [Type] training
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage
• Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data
• Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications
• Supervised dispensation of Schedule II and III drugs
• Analyzed trends in medication use and made recommendations for policy updates
• Closely monitored department performance metrics
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
• Advised patients on medication side effects and contraindications and explained proper administration
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
• Counseled customers on medications, appropriate dosage and potential side effects
• Assisted other pharmacy staff with drug inventory, purchasing and receiving
• Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff
• Educated patients on proper medication use
• Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services
• Hand counted controlled medications, measured liquids and reconstituted antibiotics
• Performed technical processes required to dispense medications to patients
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients
• Managed and mentored staff of 5 new employees and delivered focused dispensing of drugs for unit dose system training.