Microsoft office
Josephine Caroline Achumo
Social Worker
Kampala
Summary
Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
Work History
Customer and Bancassurance Experience Officer
Diamont Trust Bank
Kampala
01.2022 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Determined customer needs and interests to recommend to customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Increased revenue with strategic upselling of products and services to existing customers.
- Obtained referrals with existing clients to generate new business, boosting overall sales.
- Delivered superior customer service to retain existing customers and attract future customers.
Research Associate
Makerere School Of Public Health- Monitoring And Evaluation Technical Support Program(METs)
kampala
01.2020 - 12.2021
- Validated health units data to check information accuracy and integrity while independently locating and correcting concerns.
- Conducted data collection in accordance with protocol and recorded and monitored progress.
- Mentored health facility team members by sharing suggestions and encouraging ideas to deliver successful studies.
- Reviewed data queries and listings and worked with health centers to resolve data discrepancies.
- Conducted monitoring and closeout visits to verify health procedures, regulatory documents and data completion.
Administrative Assistant
Cooperazione Internationale
Moroto
01.2011 - 12.2015
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Master of Science - Monitoring And Evaluation
Uganda Martyrs University
Nkozi,Uganda 08.2018 - 11.2023
Bachelor of Arts - Social Sciences
Kyambogo University
Kampala,Uganda 08.2004 - 02.2010
Skills
Creative problem solving
Software
ChatGPT
Express Scribe
Social Media Marketing
Microsoft Excel
SPSS
Google search
Power point
Certification
General Clinical Practice course, Ministry Of Health]
Additional Information
REFEREES
Ms Nyaku Caroline
project Officer
Taso Soroti Project
+256 772 395 108
nyakucaroline@gmail.com
Mr Omach Edmond
Branch Operations Manager
Diamond Trust Bank
+256 772 603 132
Eomach3@gmail.com
Ms Namale Shamim Kutesa
Finance and Administrative manager
Makerere School Of Public Health
Monitoring and Evaluation Technical Support
+256 772 744 027
skuteesa@musph.ac.ug
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer and Bancassurance Experience Officer
Diamont Trust Bank
01.2022 - 08.2023
Research Associate
Makerere School Of Public Health- Monitoring And Evaluation Technical Support Program(METs)
01.2020 - 12.2021
General Clinical Practice course, Ministry Of Health]
01-2020
Master of Science - Monitoring And Evaluation
Uganda Martyrs University
08.2018 - 11.2023
Financial Literacy Training Of Trainers course, Bank Of Uganda
09-2017
Administrative Assistant
Cooperazione Internationale
01.2011 - 12.2015
Bachelor of Arts - Social Sciences
Kyambogo University
08.2004 - 02.2010
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