Microsoft office
Josephine Caroline Achumo
Social Worker
Kampala
Summary
Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
Work History
Customer and Bancassurance Experience Officer
Diamont Trust Bank
Kampala
01.2022 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Determined customer needs and interests to recommend to customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Increased revenue with strategic upselling of products and services to existing customers.
- Obtained referrals with existing clients to generate new business, boosting overall sales.
- Delivered superior customer service to retain existing customers and attract future customers.
Research Associate
Makerere School Of Public Health- Monitoring And Evaluation Technical Support Program(METs)
kampala
01.2020 - 12.2021
- Validated health units data to check information accuracy and integrity while independently locating and correcting concerns.
- Conducted data collection in accordance with protocol and recorded and monitored progress.
- Mentored health facility team members by sharing suggestions and encouraging ideas to deliver successful studies.
- Reviewed data queries and listings and worked with health centers to resolve data discrepancies.
- Conducted monitoring and closeout visits to verify health procedures, regulatory documents and data completion.
Administrative Assistant
Cooperazione Internationale
Moroto
01.2011 - 12.2015
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Master of Science - Monitoring And Evaluation
Uganda Martyrs University
Nkozi,Uganda 08.2018 - 11.2023
Bachelor of Arts - Social Sciences
Kyambogo University
Kampala,Uganda 08.2004 - 02.2010
Skills
Creative problem solving
Administrative support
Sales expertise
Data transcription
Proof reading and Editing
Customer service understanding
Software
ChatGPT
Express Scribe
Social Media Marketing
Microsoft Excel
SPSS
Google search
Power point
Certification
General Clinical Practice course, Ministry Of Health]
Additional Information
REFEREES
Ms Nyaku Caroline
project Officer
Taso Soroti Project
+256 772 395 108
nyakucaroline@gmail.com
Mr Omach Edmond
Branch Operations Manager
Diamond Trust Bank
+256 772 603 132
Eomach3@gmail.com
Ms Namale Shamim Kutesa
Finance and Administrative manager
Makerere School Of Public Health
Monitoring and Evaluation Technical Support
+256 772 744 027
skuteesa@musph.ac.ug
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer and Bancassurance Experience Officer
Diamont Trust Bank
01.2022 - 08.2023
Research Associate
Makerere School Of Public Health- Monitoring And Evaluation Technical Support Program(METs)
01.2020 - 12.2021
General Clinical Practice course, Ministry Of Health]
01-2020
Master of Science - Monitoring And Evaluation
Uganda Martyrs University
08.2018 - 11.2023
Financial Literacy Training Of Trainers course, Bank Of Uganda
09-2017
Administrative Assistant
Cooperazione Internationale
01.2011 - 12.2015
Bachelor of Arts - Social Sciences
Kyambogo University
08.2004 - 02.2010