Summary
Overview
Work History
Education
Skills
Otherachievements
Strengthsskillsabilitiescompetencies
Personal Information
References
Timeline
Generic

Joshua Baleke Wablembo

Kampala

Summary

To

contribute positively in my career, provide excellent service in Administration & Management Assistant (Travel & procurement) always willing to learn from my superiors, flexibility and build a strong career in my professional environment and exceed expectations.

I have the drive to provide remarkable service, a true people person capable of resolving issues and understanding the importance of corporate branding. I am a multi-talented, customer satisfaction and results-oriented Travel Consultant with strong history of leading high performance team to meet or exceed objectives dedicated and hard working with internal drive to deliver excellence with more than proven 7 years progressive experience in the travel management, administration and tourism industry. I am a tactical team builder with strong back ground in training and team development customer focused capable of building lasting client relationships, self-driven personality committed to working with successful team. I am focused and energetic hoping to join a well-established organization (USAID/Uganda) or body as an Administrative Management Assistant (Travel & Procurement). Dynamic Travel Consultant accomplished in working with business and private clients. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel.

Overview

14
14
years of professional experience

Work History

Travel Consultant

Herikwetu Travels Company Ltd
Kampala
04.2015 - Current
  • Managing & conducting research according to the requirements of the client then get the most affordable deals
  • Cultivating strong value added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development
  • Keeping track of customers while on travel and provided assistance as the need arise hence able to deal with customers queries and complaints
  • Establishing contact, coordinating with airlines & comparing with other tour operators and travel agencies regarding tour package choices; bargaining with them to get the most affordable rates
  • Establishing contacts with airlines in order to make sure reservations have been made at least expensive fares before requesting issuance of ticket
  • Automating office operations managing client correspondence, record tracking and data communications
  • Preparing promotional materials and displays during industry workshops and exhibitions
  • Sustaining operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations
  • Taking payments via credit and debit cards and handling all sensitive information with professionalism and discreteness
  • Addressing client inquiries and resolving issues and complaints regarding various travel arrangements
  • Achieving top satisfaction, retention and referral rankings on consistent basis
  • Reviewing travel claims and supporting documentation for completeness, accuracy, reasonableness, validity and conformity with reservation rules
  • Mitigating financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation
  • Improving productivity initiative, managing office support tasks and coordinating itinerary and scheduling appointments
  • Increasing bottom-line revenue monitoring travel competitor activity to maintain most competitive rate
  • Communicating security issues and protocols to clients travelling to unstable countries or locations
  • Leverage trends in customer industry and market places to shape solutions and approaches
  • Providing top quality control to eliminate downtime and maximize profits
  • Enhancing customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently
  • Strengthening traceability by developing organization system for contracts, records, reports and agendas
  • Offering exemplary customer service to new and existing clients which helped build lasting relationships and secure new travel assignments
  • Explaining benefits of purchasing travel insurance with clients
  • Promoting product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently
  • Researching and creating memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives
  • Eliminating project gaps and maintained accurate airline regulations and tariffs and travel law knowledge
  • Handling travel arrangements for groups, couples, executives and special needs clients
  • Explaining security issues and protocols with individuals travelling to highly insecure areas like Middle East
  • Aiding senior leadership during executive decision making process and generating daily reports to recommend corrective actions and improvements
  • Asking open minded questions to best understand client needs and determine best travel offers
  • Establishing base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets
  • Responding immediately to clients' questions, issues, complaints and found effective solutions when required

Free-lance field interpreter

International Criminal Court (ICC)
Kampala
12.2010 - 06.2011
  • I was selected after passing interviews to be one of the free-lance field interpreters for the courts' interpretation and Translation Section of the Registry and Language Service Unit of the Office of The Prosecutor
  • I participated in the field interpreter induction and initial training which was organized and conducted by the courts' Associate Field Interpretation Coordinator in the courts' Interpretation and Translation section of the Registry & Translator in the Language Service Unit of the Office of The Prosecutor
  • I got a certificate of participation and was successful in taking part in Basic Swahili - English Interpretation during the initial stages of interviewing victims of Post-Election Violence (PEV) that happened in Kenya Between December 2007 to January 2008

Education

IATA Diploma in Travel & Tourism Consultant (DTTC) -

Career Training Centre
Nairobi
03.2015

Certificat d'etudes de Français Pratique 2 -

Alliance Française de Kampala
Kampala
12.2005

Certificat de Français Niveau débutant -

Alliance Française de Nairobi
Nairobi
07.2002

Uganda Advanced Certificate of Education (U.A.C.E) -

Tororo High School
Tororo, Uganda
12.1998

Uganda Certificate of Education (U.C.E) -

Elgon High School
Mbale, Uganda
12.1996

Skills

  • Administrative skills
  • Managerial skills
  • Creativity
  • Responsiveness
  • Knowledge of travel regulations
  • Knowledge of travel systems
  • Ticketing
  • Airline fare bases
  • Customer service
  • Professional attitude
  • Patience
  • Tact
  • Diplomacy
  • Meticulousness
  • Resourcefulness
  • Problem-solving abilities
  • Ability to handle complex operations
  • Ability to react to changing requirements
  • Ability to maintain confidentiality
  • Team player
  • Reporting skills
  • Analytical skills
  • Self-motivated
  • Time conscious

Otherachievements

Free-lance field interpreter, International Criminal Court (ICC) - Kampala Uganda field office, 12/01/10, 06/30/11, Selected after passing interviews to be one of the free-lance field interpreters for the courts' interpretation and Translation Section.

Strengthsskillsabilitiescompetencies

  • Highly commendable administrative and managerial skills ready to adapt a wide degree of creativity and responsiveness to changing requirements.
  • General knowledge of regulations dealing with travel systems, general travel regulations, travel agencies, ticketing, and airline fare bases.
  • Formal training in IATA Travel related course.
  • Formal training & knowledge in French language.
  • Excellent in customer service, professional attitude, patience, tact and diplomacy in handling requests and inquiries from customers.
  • Naturally born speaking Swahili as my first language of communication.
  • Meticulous with details and admirable resourcefulness.
  • Outstanding problem-solving abilities.
  • Ability to maintain strict confidentiality.
  • Receptive to new ideas and listening to other people's insights.

Personal Information

Profession: Travel Consultant

References

  • Mukisa Sarah, Director, Herikwetu Travels Co. Ltd, +254 712 067 884, mukisarsh@gmail.com
  • Mr. Aggrey O. Lumumba, Executive- Director, Career Training Center, P.O. Box 13634, Nairobi, 00800, +254 720 252 565, lumumba@ctc.co.ke
  • Mr. Neeraj Samtani, Key Account Executive, Book Your Voyage, LRV 862 FOLIO 25 IPS building, 14 Parliament Avenue, Landmark Jubilee building, Kampala, Uganda, +256 705919727, info.ug@bookyourvoyage.com

Timeline

Travel Consultant

Herikwetu Travels Company Ltd
04.2015 - Current

Free-lance field interpreter

International Criminal Court (ICC)
12.2010 - 06.2011

IATA Diploma in Travel & Tourism Consultant (DTTC) -

Career Training Centre

Certificat d'etudes de Français Pratique 2 -

Alliance Française de Kampala

Certificat de Français Niveau débutant -

Alliance Française de Nairobi

Uganda Advanced Certificate of Education (U.A.C.E) -

Tororo High School

Uganda Certificate of Education (U.C.E) -

Elgon High School

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Joshua Baleke Wablembo