Joshua Obongonyinge
ICT Expert
Kampala
Summary
Highly organized, dedicated, and results-oriented professional with 6 years of experience in ICT equipment hardware and software installation and configuration, computer repair and maintenance, LAN installations, troubleshooting and configurations, ICT equipment and server maintenance and management, user support, procurement support, problem-solving, time management, and telecom project management. Known for effectively managing multiple priorities with a positive attitude. Demonstrated willingness to take on additional responsibilities to meet team goals. Seeking a full-time role that offers professional challenges and allows for leveraging interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
2024
2024
years of post-secondary education
5
5
Certifications
6
6
Languages
Work History
ICT Expert
Byte-Labs Uganda Limited
06.2023 - Current
- Manage and oversee Computer repairs, maintenance, hardware and software installations, computer network installations and configurations to optimize or reduce downtime
- Conduct site surveys, identify and recommend appropriate Network Topology, Equipment and methodologies to be implemented
- Developed and maintain project plans, schedules, budgets, and provide regular progress reports to stakeholders
- Conducted quality control activities to ensure project deliverables met required standards
- I provide technical support to clients and end users, managing the IT help desk to resolve issues, enhance processes, and ensure customer satisfaction
- My role includes diagnosing and fixing hardware and software problems, installing and updating software, and delivering end-user training
- Additionally, I enforce best practices to secure IT systems and maintain overall system integrity
- To foster and maintain a professional relationship, with all customers, suppliers, licensors, business connections and trade connections with a view to maintaining, protecting and improving the reputation and goodwill of the business
Projects Manager
Mass Projects Uganda Limited
01.2021 - 06.2023
- Company Overview: Telecom and IT
- Manage and oversee large-scale solar and telecom projects, including project planning, budget, and risk management
- Work closely with internal and external stakeholders to ensure that project goals are achieved
- Coordinate with sub-contractors and suppliers to ensure that project deliverables are delivered on time and within budget
- Manage and supervise project teams, providing leadership, direction, and motivation to achieve project goals
- Develop and maintain project plans, schedules, and budgets, and provide regular progress reports to stakeholders
- Conduct training sessions for Subcontractors and internal teams on Projects and telecom systems on client's expectations
- Led the successful delivery of multiple complex IT projects, including ATC Digital community's project, manage project risks and issues and implement effective risk mitigation strategies
- Conduct quality control activities to ensure project deliverables met required standards and Work closely with the development team to ensure timely delivery of IT project milestones
- Manage project changes and ensure that project scope, schedule, and budget are maintained
- Telecom and IT
Computer technician and trainer
Mass Projects Uganda Limited
07.2019 - 12.2020
- Responsible to teach and provide regular practical assessment to trainees and prepare and submit weekly and monthly Reports
- Responsible for repairs and installations of software and hardware of all ICT Equipment
- Carry out routine computer maintenance, preventive and Security measures
- Identify clear teaching and learning objectives specifying how they will be taught and accessed
- Prepare lesson plans, lecture materials
- Responsible for organizing the DV and ensuring order of training center and trainees
- Creating impact, energy and motivation to trainees, mobilization and teaming to trainees according to their sessions
- Ensure in house rules and regulations at workplace are strictly adhered to
IT. LOCUM
Uganda Protestant Medical Bureau (UPMB)
10.2017 - 03.2018
- Provided desktop support to UPMB secretariat and internal customers, including troubleshooting hardware and software issues, installing and configuring software, and performing system upgrades
- Managed and maintained the company's network infrastructure, including switches and routers
- LAN and WAN installations, troubleshooting and configurations
- Conducted regular backups and disaster recovery tests to ensure data availability
- Developed and maintained IT policies and procedures to ensure compliance with company standards
- Managed vendor relationships and contracts for IT services and equipment
- Conducted training sessions for internal customers on IT systems and software
- Maintained accurate documentation and knowledge base articles for IT systems and processes
- Carrying out preventive maintenance of all ICT equipment, HRIS Data Entry, Manage Time and attendance sheet Report, Manage Car tracking report system, Support to PAG Open MRS on and offsite
Computer lab attendant/Admin
Lira medical lab school (LMLTS)
09.2015 - 02.2017
- Making sure all computer workstations are accessing the Servers
- Make sure all computers and their peripherals e.g
- Printers are functioning well
- Ensure all computers are installed with anti-virus and are up to date
- Periodically do preventive maintenance for all ICT equipment for smooth operation
- Supervise and advise trainees/staff on how best they can utilize the computers
- Be the custodian of the computer lab and the library
- Maintain an up-to-date inventory of the computers and library
- Ensure clean and healthy working environment in the lab and library
- Internet connectivity, installation, troubleshooting and configurations (LAN)
Education
Bachelors of information technology -
International University of east Africa
Diploma in information technology - undefined
Uganda institute of information & Communications technology
Cisco certified networking associate - CCNA
Uganda institute of information & Communications technology
Uganda Advanced certificate of education - undefined
Kingstone college School
Uganda certificate of education - undefined
Olila high School
Skills
Project Management
Telecommunication
Vendor and Client Management
Technical Project Implementation
Problem-Solving and Critical Thinking
Knowledge of Telecom Software & Tools
Regulatory Knowledge
Problem-Solving and Troubleshooting
Software Development and Deployment
Virtualization and Containerization
Interpersonal and Communication Skills
Adaptability & Continuous Learning
Computer Networking
Hardware Installation and Troubleshooting
Operating Systems
Software Installation and Support
Basic System Administration
Help Desk Support
Cybersecurity Basics
Cloud Services eg, AWS, Azure, Google Cloud
Virtualization and Remote Access
Time Management
Team Collaboration
Leadership
Result Oriented
Friendly, positive attitude
Teamwork and collaboration
Customer service
Computer skills
Supervision and leadership
Certification
Microsoft Azure Administrator, Still pursuing, 07/25
Timeline
ICT Expert
Byte-Labs Uganda Limited
06.2023 - Current
Projects Manager
Mass Projects Uganda Limited
01.2021 - 06.2023
Computer technician and trainer
Mass Projects Uganda Limited
07.2019 - 12.2020
IT. LOCUM
Uganda Protestant Medical Bureau (UPMB)
10.2017 - 03.2018
Computer lab attendant/Admin
Lira medical lab school (LMLTS)
09.2015 - 02.2017
Diploma in information technology - undefined
Uganda institute of information & Communications technology
Cisco certified networking associate - CCNA
Uganda institute of information & Communications technology
Uganda Advanced certificate of education - undefined
Kingstone college School
Uganda certificate of education - undefined
Olila high School
Bachelors of information technology -
International University of east Africa