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JOVIA VIOLA ABENAKYO
Kira,Wakiso
Summary
Jovia is a very enthusiastic and self-motivated worker who strives to achieve the very best. Always organized and thorough in her work. Conscientious team player bringing 6 years of experience in Client Relations, Operational Banking, Financial Analysis,Accounting,Trade and Treasury Solutions and Government. Jovia is a hardworking professional with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
4
4
Languages
12
12
years of post-secondary education
8
8
years of professional experience
Work History
Finance Manager
Prestige Microventures Ltd- A tier 3 Microfinance Deposit-taking Institution.
Kampala,Uganda
01.2021 - Current
- Prestige Microventures offers SME loans, mortgage loans, and education loans, among other forms of lending. Responsibilities include managing financial goals and budgets
- Also responsible for building, maintaining and strengthening company relationships with clients
- Protect company assets with strategic risk management approaches.
- Analyze financial statements against forecasts to prepare high-level variance analysis.
- Train new and existing staff members in various financial procedures to prepare for job requirements.
- Increase revenue by assisting with operations management, sales and marketing efforts.
- Create robust, diversified financial portfolios for clients.
- Through training staff managed to reduce the number of bad loans written off by 10%
Head of Citiservice/ Customer Relations
Citibank Uganda Limited, Part of Citigroup-A tier 1 Banking Institution
Kampala,Uganda
07.2018 - 12.2020
- Conducted research, gathered information from multiple sources and presented results.
- Increased customer satisfaction by resolving client queries in a timely manner. This was noted by the increase in customer satisfaction rates by 30% in the voice of customer survey results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Led projects and analysed data to identify opportunities for improvement. Projects included migration of clients from paper statements to e-statements, Payment insights , a tool that reduced inquiries related to payment delays
Public Relations Manager
Citibank Uganda Limited, Part of Citigroup
Kampala,Uganda, Kampala
06.2019 - 12.2019
- I was responsible for the bank’s communications and reputation management plan, which were aligned regionally and globally.
- Ensuring that senior management where appropriate, had good working relationships with the key opinion leaders in national and international media.
- Leading the employee communications strategy for our country Showcase Citi’s flagship Pathways to Progress initiative in Uganda, and driving Citi’s volunteering activities in the country.
- Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
- Drafted and edited content for organizational publications, including employee newsletters and stockholders' reports.
Cash, Clearing & Funds Transfer Officer
Citibank Uganda Limited (Part of Citigroup – New York)
Kampala, Uganda
07.2016 - 06.2018
- Responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and checking.
- Part of the clearing team that established the Automated clearing House.
- Responsible for end of day reconciliation of both cheques and EFTS.
- Monthly Report to Bank of Uganda regarding large transactions.
- Liquidity management to ensure all Nostro Accounts with Bank of Uganda are funded before customer transactions are processed.
- Be attentive and diligent in daily work habits to recognize fraudulent transactions.
Procurement Officer
Citibank Uganda Limited, Part of Citigroup
Kampala,Uganda
06.2015 - 07.2016
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Developed and strengthened supplier relationships.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
Accounts & Budget Office Trainee
Parliament of Uganda
Kampala,Uganda
05.2014 - 12.2014
- Analyzing the payroll to ensure there were no mistakes and all computations were done correctly Collection of data which was essential in the preparation of financial reports that were to be used for budgeting, forecasting and other decision-making processes.
- Analysis of public finance forecasts to judge the Government’s performance against its fiscal targets and target for welfare spending.
- Help the chief budget manager analyze the proposed plan and find alternatives if the projected results are unsatisfactory.
VP
AIESEC Uganda
01.2014 - 12.2014
Education
Association of Chartered Certified Accountants -
Association of Chartered Certified Accountants
United Kingdom 06.2019 - Current
MBA - Business Administration And Management
Heriot Watt University
United Kingdom 01.2019 - 08.2021
Bachelor of Science - Accounting & Finance
Kyambogo University
Kampala,Uganda 01.2012 - 01.2015
Some College (No Degree) -
King's College Budo
Wakiso,Uganda 01.2010 - 01.2011
High School Diploma -
King's College Budo
Wakiso,Uganda 01.2006 - 01.2009
Skills
Project coordination
undefinedAccomplishments
Member Junior Management committee 2019
Top Service Manager EMEA 2019
Vice President - Citiclub Committee
Vice President - Citiwomen Committee
Employee of the Year 2017
Additional Information
References
1. Winfred Apolot
Vivo Energy Uganda
Tel:+ 256 787422526 winfred.apolot@vivoenergy.com
2. Sheeba Kusemererwa
East Africa KPMG
Tel:+256 700722812 skusemererwa@kpmg.com
3. Zephania Bwalutum
Citibank Uganda Ltd
Tel:+256 770 802737 zephania.bwalutum@citi.com
Timeline
Finance Manager
Prestige Microventures Ltd- A tier 3 Microfinance Deposit-taking Institution.
01.2021 - Current
Association of Chartered Certified Accountants -
Association of Chartered Certified Accountants
06.2019 - Current
Public Relations Manager
Citibank Uganda Limited, Part of Citigroup
06.2019 - 12.2019
MBA - Business Administration And Management
Heriot Watt University
01.2019 - 08.2021
Head of Citiservice/ Customer Relations
Citibank Uganda Limited, Part of Citigroup-A tier 1 Banking Institution
07.2018 - 12.2020
Cash, Clearing & Funds Transfer Officer
Citibank Uganda Limited (Part of Citigroup – New York)
07.2016 - 06.2018
Procurement Officer
Citibank Uganda Limited, Part of Citigroup
06.2015 - 07.2016
Accounts & Budget Office Trainee
Parliament of Uganda
05.2014 - 12.2014
VP
AIESEC Uganda
01.2014 - 12.2014
Bachelor of Science - Accounting & Finance
Kyambogo University
01.2012 - 01.2015
Some College (No Degree) -
King's College Budo
01.2010 - 01.2011
High School Diploma -
King's College Budo
01.2006 - 01.2009
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