JOYCE Mutamba
Kampala
Summary
Dynamic leader with a proven track record at PSALMS MIXED FARM & GENERAL ENTERPRISES LTD, enhancing operations and staff management. Spearheaded strategic initiatives, achieving consistent revenue growth and fostering a culture of teamwork and accountability. Skilled in project management and effective leadership, I excel in driving performance and cultivating strong stakeholder relationships.
Developed key leadership and strategic planning skills in fast-paced corporate environment, looking to transition into new field. Expertise in managing cross-functional teams and implementing innovative solutions to achieve business objectives. Seeking to leverage these transferrable skills to drive success and growth in new and challenging role.
Overview
17
17
years of professional experience
Work History
MANAGING DIRECTOR
PSALMS MIXED FARM & GENERAL ENTERPRISES LTD
01.2022 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Directed company's sustainability initiative, resulting in recognition as industry leader in environmental responsibility.
- Revitalized company's online presence, launching user-friendly website and engaging social media platforms.
- Enhanced customer satisfaction and loyalty by developing and implementing comprehensive customer service excellence program.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
PROJECT MANAGER
MZEE HOME CARE FOUNDATION LIMITED
01.2013 - 12.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Managed projects from procurement to commission.
- Coordinated material procurement and required services for projects within budget requirements.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
CLINIC MANAGEMENT ASSISTANT
MEDI-CLINIC
11.2010 - 11.2012
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Assisted in recruitment efforts by screening resumes, scheduling interviews, and coordinating onboarding activities for new hires.
- Recorded time allocated to projects and updated master tracking documents.
- Assisted in preparation of presentations and reports for stakeholders, enabling informed decision-making with well-organized data.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Coordinated meetings for senior management, ensuring seamless communication and preparation for strategic discussions.
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
HOSPITAL MANAGEMENT INTERN
HERLDERBAG SOCIETY FOR THE AGED
01.2008 - 01.2010
- Improved patient satisfaction by streamlining hospital processes and enhancing communication between departments.
- Supported the development of strategic plans for hospital growth and expansion, ensuring long-term success.
- Contributed to increased overall hospital efficiency by analyzing data and implementing process improvements.
- Organized training programs and workshops for staff members, enhancing their skills and knowledge base.
- Analyzed patient feedback surveys, using insights to propose improvements that resulted in a more positive patient experience.
- Coordinated events promoting health education within the local community, strengthening relationships with key stakeholders.
- Enhanced team collaboration by facilitating cross-departmental meetings and fostering open communication among staff members.
- Collaborated with healthcare professionals to identify areas for improvement, resulting in higher quality patient care.
- Developed a marketing strategy for the hospital that led to increased community awareness and engagement.
- Spearheaded and implemented new projects to expand scope of engagement.
Education
Post Graduate Diploma in Health Care Management - Health Care Management
TAIPEI MEDICAL UNIVERSITY
TAIPEI - TAIWAN05-2023
Master of Science - Management Science
EDU EFFECTIVE BUSINESS SCHOOL
PRAGUE - CZECH REPUBLIC03-2022
Post-Graduate Certificate - Project Management
MAKERERE UNIVERSITY
KAMPALA- UGANDA08-2017
Bachelor of Science - Public Administration
UNIVERSITY OF SOUTH AFRICA
CAPETOWN - SOUTHAFRICA06-2016
High School Diploma -
HELDERBAG SOCIETY TRAINING CENTRE
CAPETOWN SOUTHAFRICA08-2011
UACE -
OLD KAMPALA SENIOR SECONDARY SCHOOL
KAMPALA - UGANDA10-2008
UCE -
LUWERO SENIOR SECONDARY SCHOOL
LUWERO - UGANDA11-2006
Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
- Project management
- New business launch
- Corporate social responsibility
- Decision-making
- Employee motivation
- Effective leader
Languages
LUNYANKORE, LUGANDA
Native language
ENGLISH
Proficient
C2
READING, ADVENTURE, PHILANTHROPY
I'm passionate about the Elderly and Children with special needs.
Timeline
MANAGING DIRECTOR
PSALMS MIXED FARM & GENERAL ENTERPRISES LTD
01.2022 - Current
PROJECT MANAGER
MZEE HOME CARE FOUNDATION LIMITED
01.2013 - 12.2020
CLINIC MANAGEMENT ASSISTANT
MEDI-CLINIC
11.2010 - 11.2012
HOSPITAL MANAGEMENT INTERN
HERLDERBAG SOCIETY FOR THE AGED
01.2008 - 01.2010
Post Graduate Diploma in Health Care Management - Health Care Management
TAIPEI MEDICAL UNIVERSITY
Master of Science - Management Science
EDU EFFECTIVE BUSINESS SCHOOL
Post-Graduate Certificate - Project Management
MAKERERE UNIVERSITY
Bachelor of Science - Public Administration
UNIVERSITY OF SOUTH AFRICA
High School Diploma -
HELDERBAG SOCIETY TRAINING CENTRE
UACE -
OLD KAMPALA SENIOR SECONDARY SCHOOL
UCE -
LUWERO SENIOR SECONDARY SCHOOL
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