Joyce Nambasa

• Drive revenue growth by establishing relationships with key industry partners through collaboration and new services and products.
• Managed stakeholder expectations effectively throughout product development process.
• Liaison with staff and partners to better understand business needs and current market landscape.
• Analyze competitive landscapes to identify market opportunities and guide strategic business decisions.
• Enhance user experience to improve customer retention rates.
• Spearhead creation of detailed user guides for enhanced usability of newly launched products.
• Improve product functionality with innovative design solutions, resulting in increased sales conversions.
• Support cross-functional teams to deliver products on time and go to market strategies to ensure successful launch and brand positioning.

Achievements

• Deployed 3 Mobile loan products ie Consumer loan and Agent Overdraft
• Distinguished service Award Quarter 1 2022
• Launch of Micro merchant Service in UG market in May 2022.Currently having over 300,000 merchants in the market
• Hipipo Awards for Financially inclusive products-Micro merchant Nov 2023
• UMEAS Awards 2023 for Hospital sente for best innovation

• Spearheaded business requirements gathering for new digital products and channels for customers and bank wide Operations in UG
• Liaison for partner and vendors regarding integrations for new products and business improvements
• Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
• Cash management - bringing efficiency to cashflow processes. Main solutions offered were collections, adequate reconciliation, EFTs, RTGSs, SWIFTs.
• Payments – support facilitating seamless movement of funds….direct debits, card payments,account to account and external payments in Uganda, cross border, mobile money transactions
• Supply chain finance -Act as a liason for business in optimising working capital for businesses through support of their value chains e.g. invoice financing, purchase order financing
• Treasury management - provision of liquidity management solutions that enable institutional customers manage their overall company liquidity, optimise return on their investments
• eBanking - digital portal that allows movement of funds, visibility of all account status, reporting to save on time and enhance convenience. These are web based, mobile app, host to host among others.
• Card,Agent ,Merchant and mobile management – Availing carding solutions to individual and SME customers ie debit, credit and prepaid cards, agency and merchant banking to support business growth and increased revenue.

Achievements

• Spearheaded the implementation for Equity Bank UG with group teams from initiation to deployment.
• Successfully converted over 50% of bank transactions through digital channels in comparison to branch within the first 1 year while leading a team of 12
• Spearheaded roll out of 6 digital banking channels
  both retail and corporate channels between 2016
  to 2018 (MobileApp, Mobile Merchant payments, Corporate and Individual Internet Banking, Mobile Loans.
• 25,000 Mobile banking App Activation in the first year
  Award
• Outstanding service award by Equity Bank, Digital
  Banking, Dec 2017

• Collaborated closely with Bank Partner to clarify project requirements, goals, budgets, timelines, ensuring alignment with organizational objectives.
• Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.

Project implementation of the below projects

• Roll out of credit and prepaid card services with Visa ,AMEX and Mastercard in Uganda and Kenya market respectively.
• Supported digitization of money transfers for back office operations for local and regional money transfers,
  RTGS, SWIFT and EFT

• Digital channels (Mobile and Card) banking reconciliations
• Business analysis for Channel's products
• Staff training for Channels and payments products
• Improved Dispute resolution for Payments (Visa,
  MasterCard and Mobile) by 75%
• Income assurance monitoring for Mobile services
• Merchant technical support on POS Support ongoing and upcoming Mobile integrations
• Compliance and risk enforcement for Payment's
  products

Achievements

• Distinguished service award by Equity Bank,Payments & Channels, Dec 2014
• Onboarded Mastercard payment gateway for online payments for merchants especially in the diaspora

• Support Main banking retail operations
• Established as ICT branch champion
• Support Payments and channels bank operations
• Branch team lead on system migration for financle core system
• Enhanced client relationships with personalized financial advice and product recommendations.